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In Class 12 Business Studies, this topic explains coordination as the process of integrating the efforts of individuals and departments so that organisational goals are achieved effectively. Students learn why coordination is considered the essence of management, how it creates unity of action and direction, and why it is continuous, pervasive, deliberate and the responsibility of every manager. The topic also connects coordination with planning, organising, staffing, directing and controlling in the chapter Nature and Significance of Management.
TOPIC PRACTICE
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Up to 20 questions from this page. Select your focus, then start.
Link feedback with the product improvement process
Stop recording complaints
Separate the service department
Stop responding to customers
Question 1ExpertLevel 25
In an e-commerce company the order team, warehouse team and delivery team work on one shared system. Which advanced aspect of coordination does this show?
Correct answer: A
A shared system links information and process. In exams identify information flow in digital examples.
If employees are working very hard but organisational goals are not being achieved, what may be the most likely expert-level cause?
Correct answer: A
The correct answer is lack of direction and integration of efforts. Employees may work very hard on separate tasks, but goals will not be achieved if their efforts are not aligned towards a common organisational objective. Coordination creates unity and proper direction among the activities of people and departments. Option D describes one specific form of coordination failure, whereas option A states the broader root cause. Exam tip: Look for ‘unity of efforts towards a common goal’ as a key feature of coordination.
In a factory the quality inspection team advises stopping production but the sales team is under delivery deadline pressure. What is the most suitable coordination decision?
Correct answer: A
Coordination converts conflicting objectives into a balanced decision. In exams consider both quality and deadline together.
In a startup product team wants speed, legal team wants compliance checks and finance wants cost control. What will be the best result of coordination?
Correct answer: A
Coordination balances different priorities. In exams look for a joint decision in multi-interest situations.
A manager gave common performance indicators to all departments so that they work on joint results instead of separately. This is an advanced use of what?
Correct answer: A
Common indicators link departments to one result. In exams connect performance indicators with goal alignment.
If an organisation has many departments and each department has different language, standards and reporting methods, how will coordination improve?
Correct answer: A
The governing concept is standardisation as a support for coordination. When departments use different terms, performance measures and reporting formats, information cannot be compared or understood consistently. A common vocabulary reduces ambiguity; shared standards provide a common basis for judging performance; and a uniform reporting system makes information timely, comparable and accessible to other departments. Together, these arrangements connect specialised activities without removing departmental responsibility. Option B increases isolation and makes integration harder. Option C removes the information needed for coordination, while option D eliminates useful benchmarks and weakens control. Hence option A is correct because common systems create a shared organisational framework.
Customer complaints in a company remain with the service department and do not reach the product department. Which improvement will increase coordination the most?
Correct answer: A
Sending customer feedback to the concerned department improves harmony. In exams identify feedback flow.
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