Listening calmly to a customer's complaint is an example of which skill?
Correct answer: A
Calm listening improves customer service. Exam tip: connect complaint handling with patience and communication.
View question detailsHome Science
Essential soft skills at workplace
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Easy · Level 40 · home-science,soft-skills,customer-service
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- Patience and listening
- Argument
- Ignoring
- Harshness
Easy · Level 40 · home science,soft skills,team spirit,teamwork,workplace skills
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- Team spirit
- Selfishness
- Isolation
- Indifference
Easy · Level 40 · home-science,soft-skills,clear-communication
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- Clear communication
- Long gossip
- Unclear instruction
- Improper joke
Easy · Level 40 · home-science,soft-skills,responsible-communication
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- Responsible communication
- Rumour
- Haste
- Improper humour
Easy · Level 40 · home science,workplace soft skills,alertness,work quality,error correction
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- Alertness
- Neglect
- Carelessness
- Procrastination
Easy · Level 40 · home-science,soft-skills,leadership
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- Leadership skill
- Time waste
- Isolation
- Indiscipline
Easy · Level 40 · home-science,soft-skills,reliability
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- Reliability
- Uncertainty
- Carelessness
- Disorder
Easy · Level 40 · home-science,soft-skills,problem-solving
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- Problem solving
- Leaving work
- Increasing confusion
- Ignoring
Easy · Level 40 · home-science,soft-skills,fairness
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- Fairness
- Bias
- Ego
- Neglect
Easy · Level 40 · home-science,soft-skills,initiative
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- Initiative
- Laziness
- Dependency
- Unwillingness
Easy · Level 40 · home-science,soft-skills,workplace-relationships
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- Effective communication
- Technical fault
- One-way orders
- Excess silence
Easy · Level 41 · home-science,soft-skills,communication
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- Effective communication
- Physical ability
- Financial calculation
- Technical repair
Easy · Level 41 · home-science,soft-skills,active-listening
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- Quick replying
- Active listening
- Ignoring
- Ordering
Easy · Level 41 · home-science,soft-skills,teamwork
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- Working alone
- Unfair competition
- Teamwork
- Delaying work
Easy · Level 41 · home-science,soft-skills,punctuality
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- Disorder
- Carelessness
- Impatience
- Punctuality
Easy · Level 41 · home-science,soft-skills,time-management
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- Time management
- Emotional stress
- Irresponsibility
- Non-cooperation
Easy · Level 41 · home-science,soft-skills,patience
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- Habit of arguing
- Patience
- Carelessness
- Dominance
Easy · Level 41 · home-science,soft-skills,adaptability
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- Stubbornness
- Ignoring
- Adaptability
- Distance from work
Easy · Level 41 · home-science,soft-skills,problem-solving
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- Gossip
- Leaving work
- Blaming
- Problem solving
Easy · Level 41 · home-science,soft-skills,accountability
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- Accountability
- Making excuses
- Disorder
- Carelessness
Keeping the group goal above personal benefit shows what?
Correct answer: A
Giving greater importance to a shared group goal than to personal benefit shows team spirit. In team spirit, members cooperate, share responsibilities, and work towards collective success. Selfishness is the opposite because it gives priority to individual gain. Exam tip: words such as “shared goal” and “cooperation” usually indicate team spirit.
View question detailsGiving a clear and brief message at the workplace is a sign of what?
Correct answer: A
Clear communication helps information be understood quickly and correctly. Exam tip: remember brief and clear messages.
View question detailsAvoiding the spread of wrong information supports which soft skill?
Correct answer: A
Responsible communication shares correct information. Exam tip: avoiding rumours is an important point.
View question detailsCorrecting a mistake immediately during work shows which quality?
Correct answer: A
Recognising an error during work and correcting it without delay shows alertness. An alert worker checks the work and makes timely corrections to maintain quality. Carelessness involves failing to notice or address errors, while procrastination means postponing the correction. Exam tip: noticing and immediately correcting an error is a key sign of alertness.
View question detailsA leader motivating the team is an example of which skill?
Correct answer: A
Leadership includes giving direction and motivation to others. Exam tip: connect motivation with leadership.
View question detailsRegular and dependable performance at work shows which quality?
Correct answer: A
A reliable person can be trusted with work. Exam tip: remember regular good performance.
View question detailsDividing a difficult task into smaller parts is related to which skill?
Correct answer: A
Dividing work into smaller parts makes solving easier. Exam tip: remember simplifying complex tasks.
View question detailsTreating everyone equally at the workplace shows which value?
Correct answer: A
Fairness increases trust and respect at work. Exam tip: consider equal treatment as its example.
View question detailsTaking responsibility for one's work without being told shows which quality?
Correct answer: A
A person with initiative stays active in work. Exam tip: stepping forward on one's own is its sign.
View question detailsWhich soft skill is most important for maintaining good relationships at the workplace?
Correct answer: A
Effective communication strengthens both understanding and relationships. Exam tip: treat communication as the base of good relations.
View question detailsSpeaking in clear language with coworkers strengthens which skill?
Correct answer: A
Clear language reduces misunderstanding and helps work happen correctly. Exam tip: clear speaking is a main part of communication skill.
View question detailsListening to a coworker without interrupting is which good behaviour?
Correct answer: B
Listening without interrupting shows respect and understanding. Exam tip: link active listening with good communication.
View question detailsCompleting work by dividing tasks in a team is an example of which soft skill?
Correct answer: C
In teamwork all members work together to achieve a goal. Exam tip: remember task sharing and cooperation together.
View question detailsSubmitting work on time shows which quality?
Correct answer: D
Submitting work on time shows responsible behaviour. Exam tip: connect punctuality with work discipline.
View question detailsCompleting the important tasks of the day first is related to which skill?
Correct answer: A
Doing important work first is a good habit of time management. Exam tip: remember setting priorities.
View question detailsSpeaking calmly even with a difficult customer shows which skill?
Correct answer: B
Patience helps handle situations in customer service. Exam tip: consider calm language as a sign of patience.
View question detailsLearning a new method and working with it is an example of what?
Correct answer: C
Adopting a new method shows the ability to adjust to change. Exam tip: link it with adaptability.
View question detailsUnderstanding the cause of a problem and choosing a solution is part of which skill?
Correct answer: D
Problem solving involves identifying the cause and taking the right step. Exam tip: remember both cause and solution.
View question detailsTaking responsibility to correct one's work mistake is called what?
Correct answer: A
Accountability means taking responsibility for work and improvement. Exam tip: accepting mistakes is its sign.
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