Essential soft skills at workplace

Question 1HardLevel 40

An employee maintains a polite tone under stress and stays focused on solution. Which combination is this an example of?

AWork avoidanceBOnly technical competenceCPersonal publicityDStress management and professional communication

Question 2HardLevel 40

If a workplace error was made by someone else but the customer needs immediate help, what should a professional employee do?

AStart helping first and clarify internal responsibility laterBSend the customer to the other personCStop help and argueDBlame the customer

Question 3HardLevel 40

An employee knows that public speaking is a weakness. What is the most effective self-development step?

ABlame othersBAlways avoid presentationsCPractise small presentations and take feedbackDNever speak in meetings

Question 4HardLevel 40

Which option is the most practical way to build trust at work?

AMaking different promises every timeBKeeping words and actions consistentCHiding mistakes with a smileDUsing only position power

Question 5HardLevel 40

An employee wants acceptance in a new team quickly. What is the best soft skill approach?

ATalk only about personal benefitBShow authority over everyone immediatelyCCompare with the old teamDListen first contribute and build respectful relations

Question 6HardLevel 40

In which situation are negotiation skill and ethics both tested at work?

AGetting work done by lyingBSetting fair terms within limited budget without lowering qualityCMisleading the other sideDSelling confidential information

Question 7HardLevel 40

What is a serious non-verbal communication mistake at work?

AContinuously making dismissive faces in a meetingBNodding attentivelyCSitting uprightDMaintaining suitable eye contact

Question 8HardLevel 40

When two coworkers suggest different solutions, what would collaborative problem solving do?

AEnd the meetingBInsult one personCDecide without reasonDCompare facts and effects of both options and take a shared decision

Question 9HardLevel 40

Which behaviour identifies a trainable employee at the workplace?

AAvoiding trainingBClaiming to know everything on the first dayCUnderstand instructions practise and ask for improvementDTreating feedback as insult

Question 10HardLevel 40

An employee thinks about the effect of work results on the customer team and organisation. Which higher-level soft skill does this show?

AOnly personal gainBSystems thinkingCIrregular behaviourDSilent obedience

Question 11HardLevel 40

What is the most suitable professional response after failure at work?

AReview causes and make an improvement planBHide the failureCBlame othersDStop the next attempt

Question 12ExpertLevel 40

If a manager gives instructions and the employee confirms them by repeating in their own words, which skill is shown most?

AActive listeningBPunctualityCPhysical efficiencyDPersonal presentation

Question 13ExpertLevel 40

When two important tasks have the same deadline, deciding order by looking at resources and impact uses which skill?

AEmotional reactionBStrategic time managementCDelaying workDOnly guessing

Question 14ExpertLevel 40

If a team has disagreement and the leader first reminds everyone of the common goal, which skill does it strengthen?

APersonal controlBImproper pressureCConflict resolutionDAvoiding work

Question 15ExpertLevel 40

When handling a complaint, an employee first understands feelings and then asks about the solution needed. What is this best example of?

AStrict disciplineBTime savingCPersonal decisionDEmpathetic customer service

Question 16ExpertLevel 40

Matching a person's ability with the need of the task while delegating work shows which leadership ability?

AAppropriate delegationBOnly commandCDistrustDIgnoring

Question 17ExpertLevel 40

If an employee understands the limits of the old method before learning new technology, what attitude is shown?

AStubborn attitudeBAnalytical adaptationCOnly resistanceDImproper confidence

Question 18ExpertLevel 40

Listening to everyone's opinion in a meeting and explaining the reasons for the final decision shows which workplace skill?

ADominanceBInformal talkCTransparent decision makingDAvoiding work

Question 19ExpertLevel 40

If the opinion of a quiet team member is politely asked, what behaviour does it show?

AOnly formalityBWork delayCImproper pressureDInclusive teamwork

Question 20ExpertLevel 40

Checking the suitability of place and listeners while discussing confidential information is an advanced form of which quality?

ATrustworthinessBCreativityCPunctualityDOnly etiquette

Essential soft skills at workplace

Quiz this set

An employee maintains a polite tone under stress and stays focused on solution. Which combination is this an example of?

If a workplace error was made by someone else but the customer needs immediate help, what should a professional employee do?

An employee knows that public speaking is a weakness. What is the most effective self-development step?

Which option is the most practical way to build trust at work?

An employee wants acceptance in a new team quickly. What is the best soft skill approach?

In which situation are negotiation skill and ethics both tested at work?

What is a serious non-verbal communication mistake at work?

When two coworkers suggest different solutions, what would collaborative problem solving do?

Which behaviour identifies a trainable employee at the workplace?

An employee thinks about the effect of work results on the customer team and organisation. Which higher-level soft skill does this show?

What is the most suitable professional response after failure at work?

If a manager gives instructions and the employee confirms them by repeating in their own words, which skill is shown most?

When two important tasks have the same deadline, deciding order by looking at resources and impact uses which skill?

If a team has disagreement and the leader first reminds everyone of the common goal, which skill does it strengthen?

When handling a complaint, an employee first understands feelings and then asks about the solution needed. What is this best example of?

Matching a person's ability with the need of the task while delegating work shows which leadership ability?

If an employee understands the limits of the old method before learning new technology, what attitude is shown?

Listening to everyone's opinion in a meeting and explaining the reasons for the final decision shows which workplace skill?

If the opinion of a quiet team member is politely asked, what behaviour does it show?

Checking the suitability of place and listeners while discussing confidential information is an advanced form of which quality?

Quiz result

Essential soft skills at workplace

Quiz this set

An employee maintains a polite tone under stress and stays focused on solution. Which combination is this an example of?

If a workplace error was made by someone else but the customer needs immediate help, what should a professional employee do?

An employee knows that public speaking is a weakness. What is the most effective self-development step?

Which option is the most practical way to build trust at work?

An employee wants acceptance in a new team quickly. What is the best soft skill approach?

In which situation are negotiation skill and ethics both tested at work?

What is a serious non-verbal communication mistake at work?

When two coworkers suggest different solutions, what would collaborative problem solving do?

Which behaviour identifies a trainable employee at the workplace?

An employee thinks about the effect of work results on the customer team and organisation. Which higher-level soft skill does this show?

What is the most suitable professional response after failure at work?

If a manager gives instructions and the employee confirms them by repeating in their own words, which skill is shown most?

When two important tasks have the same deadline, deciding order by looking at resources and impact uses which skill?

If a team has disagreement and the leader first reminds everyone of the common goal, which skill does it strengthen?

When handling a complaint, an employee first understands feelings and then asks about the solution needed. What is this best example of?

Matching a person's ability with the need of the task while delegating work shows which leadership ability?

If an employee understands the limits of the old method before learning new technology, what attitude is shown?

Listening to everyone's opinion in a meeting and explaining the reasons for the final decision shows which workplace skill?

If the opinion of a quiet team member is politely asked, what behaviour does it show?

Checking the suitability of place and listeners while discussing confidential information is an advanced form of which quality?

Quiz result

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