When handling a complaint, an employee first understands feelings and then asks about the solution needed. What is this best example of?
Advertisement
Answer and explanation
Correct answer: Empathetic customer service
Understanding feelings and asking for a solution is customer-centred behaviour. Exam tip: remember empathy and service skills together.
Frequently asked questions
What is the correct answer to this question?
Empathetic customer service
Why is this the correct answer?
Understanding feelings and asking for a solution is customer-centred behaviour. Exam tip: remember empathy and service skills together.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Essential soft skills at workplace.
Advertisement