What loss can occur if confidentiality breaks at the workplace?
Answer and explanation
Correct answer: The trust of customers and the institution may decline.
Confidentiality is a workplace responsibility that protects personal, customer and institutional information from unauthorised disclosure. When private information is exposed, customers may feel unsafe, colleagues may lose confidence, and the institution may face complaints, reputational damage or legal consequences. Option A is correct because a breach can directly weaken trust between the service provider, customers and the organisation. Confidentiality does not automatically improve ethics, service quality or safety; in fact, careless disclosure may create new risks. Thus options B, C and D reverse the likely effect of the breach and ignore the ethical principle of protecting information.
Frequently asked questions
What is the correct answer to this question?
The trust of customers and the institution may decline.
Why is this the correct answer?
Confidentiality is a workplace responsibility that protects personal, customer and institutional information from unauthorised disclosure. When private information is exposed, customers may feel unsafe, colleagues may lose confidence, and the institution may face complaints, reputational damage or legal consequences. Option A is correct because a breach can directly weaken trust between the service provider, customers and the organisation. Confidentiality does not automatically improve ethics, service quality or safety; in fact, careless disclosure may create new risks. Thus options B, C and D reverse the likely effect of the breach and ignore the ethical principle of protecting information.
Which subject and chapter does this question cover?
This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Essential soft skills at workplace.
