If a workplace error was made by someone else but the customer needs immediate help, what should a professional employee do?

Question

Answer and explanation

Correct answer: Start helping first and clarify internal responsibility later

Solving the customer's problem first and discussing fault later is professional. In exams, note service priority.

What is the correct answer to this question?

Start helping first and clarify internal responsibility later

Why is this the correct answer?

Solving the customer's problem first and discussing fault later is professional. In exams, note service priority.

Which subject and chapter does this question cover?

This is a Class 11 Home Science question. Chapter: Work, Livelihood and Career. Topic: Essential soft skills at workplace.