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Subjects

Business Studies

Technological environment

Technological environment, a dimension of Business Environment in Class 12 Business Studies, explains how advances in science, technology and business methods affect organisations. Students learn how innovation, research and development, automation, digital communication, e-commerce and digital payments can change production, marketing, distribution and customer service. The topic also highlights opportunities such as greater efficiency and new markets, along with challenges including technological obsolescence, changing customer expectations and the need for timely adaptation.

Medium · Level 3 · 25 questions

Practice questions

01A publisher starts selling an e-book along with the printed book. Which decision is influenced by the technological environment?

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02A company installs a round-the-clock chat assistant for customer questions. Which area will improve the most?

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03A company creates online training modules to teach employees a new machine. This is an example of which technological use?

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04A company gives its sales team a mobile application so they can record customer orders immediately. Which technological benefit is gained?

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05A factory installs a new energy-saving machine. This technological change is most linked with which result?

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06A shop starts sending digital receipts after purchase. This is an example of which trend?

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07A company allows customers to view product repair status online. Which objective does this technological service fulfil?

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08A bus service starts mobile tickets along with cash tickets. Which process is affected by this technological change?

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09A company starts routing customers to the correct department through a voice recognition system. What type of technology is used?

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10A factory installs a system that automatically controls temperature. Which production need does it meet?

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11A company creates a digital dashboard to view supply status of goods. Which managerial benefit does it provide?

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12A company adds a QR code on product packaging to show a usage video. What benefit does the customer get?

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13In a warehouse automated vehicles move goods to the right place. This is an example of what type of technological change?

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14A company sends online questionnaires for market survey. Which work does this technology make easier?

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15A textile mill installs a computer-controlled machine in the dyeing process. What effect will it have on the process?

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16A company starts sending delivery status to customers through messages. Which relationship does this technology strengthen?

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17A company installs a fake note detection machine. This is use of technological environment in which area?

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18An online platform makes a one-time code necessary along with password to secure user accounts. This is related to which objective?

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19An airline provides online check-in which reduces queues at the airport. Which technological effect does this show?

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20A company uses social media analytics for its advertising. What can the company understand better?

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21A company connects branch accounts into one online accounting system. What will be the effect on financial information?

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22Technological environment studies which external component of business?

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23Which technological effect is visible in banking due to rising use of mobile banking?

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24If a company adopts robotic production systems instead of traditional machines, it is an example of change in which environment?

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25Traditional coaching institutes must change their services due to online education platforms. This is an effect of what?

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