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Fixing a target is setting objectives. In exams, treat measurable targets as the first step of planning.
Step 2
Why this answer is correct
The correct answer is A. उद्देश्य निर्धारित करना / Setting objectives. Fixing a target is setting objectives. In exams, treat measurable targets as the first step of planning.
Step 3
Exam Tip
लक्ष्य तय करना उद्देश्य निर्धारण है। परीक्षा में मापनीय लक्ष्य को planning का पहला चरण मानें।
Estimation of future demand is a planning premise. In exams, connect demand forecast with premises.
Step 2
Why this answer is correct
The correct answer is B. आधारभूत धारणाएँ बनाना / Developing premises. Estimation of future demand is a planning premise. In exams, connect demand forecast with premises.
Step 3
Exam Tip
भविष्य की मांग का अनुमान planning premises है। परीक्षा में demand forecast को premises से जोड़ें।
C. वैकल्पिक कार्यवाहियों की पहचान/Identifying alternative courses of action
Step 1
Concept
Different routes are called alternatives. In exams, remember courses of action as alternatives.
Step 2
Why this answer is correct
The correct answer is C. वैकल्पिक कार्यवाहियों की पहचान / Identifying alternative courses of action. Different routes are called alternatives. In exams, remember courses of action as alternatives.
Step 3
Exam Tip
अलग-अलग रास्ते alternatives कहलाते हैं। परीक्षा में courses of action को विकल्प के रूप में याद रखें।
Comparison is the main part of evaluation. In exams, treat cost-time-risk as evaluation criteria.
Step 2
Why this answer is correct
The correct answer is D. विकल्पों का मूल्यांकन / Evaluating alternatives. Comparison is the main part of evaluation. In exams, treat cost-time-risk as evaluation criteria.
Step 3
Exam Tip
तुलना करना evaluation का मुख्य भाग है। परीक्षा में cost-time-risk को evaluation criteria मानें।
A. सर्वश्रेष्ठ विकल्प का चयन/Selecting the best alternative
Step 1
Concept
After evaluation, the final option is selected. In exams, connect feasible option with selection.
Step 2
Why this answer is correct
The correct answer is A. सर्वश्रेष्ठ विकल्प का चयन / Selecting the best alternative. After evaluation, the final option is selected. In exams, connect feasible option with selection.
Step 3
Exam Tip
मूल्यांकन के बाद अंतिम विकल्प चुना जाता है। परीक्षा में feasible option को selection से जोड़ें।
Assigning work converts the plan into action. In exams, connect responsibility allocation with implementation.
Step 2
Why this answer is correct
The correct answer is B. योजना का क्रियान्वयन / Implementing the plan. Assigning work converts the plan into action. In exams, connect responsibility allocation with implementation.
Step 3
Exam Tip
कार्य सौंपना योजना को action में बदलना है। परीक्षा में responsibility allocation को implementation से जोड़ें।
Actual and target are compared during follow-up. In exams, connect deviation with follow-up.
Step 2
Why this answer is correct
The correct answer is C. अनुवर्ती कार्रवाई / Follow-up action. Actual and target are compared during follow-up. In exams, connect deviation with follow-up.
Step 3
Exam Tip
actual और target की तुलना follow-up में होती है। परीक्षा में deviation को follow-up से जोड़ें।
A. विकल्पों की दिशा अस्पष्ट रहेगी/The direction of alternatives will remain unclear
Step 1
Concept
Objectives give direction to alternatives. In exams, treat objectives as the base of planning.
Step 2
Why this answer is correct
The correct answer is A. विकल्पों की दिशा अस्पष्ट रहेगी / The direction of alternatives will remain unclear. Objectives give direction to alternatives. In exams, treat objectives as the base of planning.
Step 3
Exam Tip
उद्देश्य ही विकल्पों को दिशा देते हैं। परीक्षा में objective को planning का आधार मानें।
B. आधारभूत धारणाएँ विकसित करना/Developing premises
Step 1
Concept
These are assumptions related to the future external environment. In exams, keep external factors under premises.
Step 2
Why this answer is correct
The correct answer is B. आधारभूत धारणाएँ विकसित करना / Developing premises. These are assumptions related to the future external environment. In exams, keep external factors under premises.
Step 3
Exam Tip
ये भविष्य के बाहरी वातावरण से जुड़ी धारणाएँ हैं। परीक्षा में external factors को premises में रखें।
Comparing suitability of two plans is evaluation. In exams, identify suitability comparison as evaluation.
Step 2
Why this answer is correct
The correct answer is A. विकल्पों का मूल्यांकन / Evaluating alternatives. Comparing suitability of two plans is evaluation. In exams, identify suitability comparison as evaluation.
Step 3
Exam Tip
दो योजनाओं की उपयुक्तता की तुलना evaluation है। परीक्षा में suitability comparison को evaluation पहचानें।
B. follow-up करके कारण खोजना और सुधार करना/Follow up to find reasons and correct them
Step 1
Concept
When results are low, follow-up and corrective action are necessary. In exams, write review when a gap is shown.
Step 2
Why this answer is correct
The correct answer is B. follow-up करके कारण खोजना और सुधार करना / Follow up to find reasons and correct them. When results are low, follow-up and corrective action are necessary. In exams, write review when a gap is shown.
Step 3
Exam Tip
कम परिणाम मिलने पर follow-up और corrective action जरूरी है। परीक्षा में gap दिखे तो review लिखें।
C. ताकि कार्य दिशा और प्रदर्शन मापदंड मिलें/So that work gets direction and performance standards
Step 1
Concept
Clear and measurable goals help in review. In exams, connect measurable objectives with follow-up.
Step 2
Why this answer is correct
The correct answer is C. ताकि कार्य दिशा और प्रदर्शन मापदंड मिलें / So that work gets direction and performance standards. Clear and measurable goals help in review. In exams, connect measurable objectives with follow-up.
Step 3
Exam Tip
स्पष्ट और मापनीय लक्ष्य review में मदद करते हैं। परीक्षा में measurable objective को follow-up से जोड़ें।
In implementation, the selected option becomes a practical plan. In exams, connect budgets and programmes with implementation.
Step 2
Why this answer is correct
The correct answer is D. योजना का क्रियान्वयन / Implementing the plan. In implementation, the selected option becomes a practical plan. In exams, connect budgets and programmes with implementation.
Step 3
Exam Tip
implementation में चुना गया विकल्प practical plan बनता है। परीक्षा में budgets और programmes को implementation से जोड़ें।
A. आधारभूत धारणाएँ विकसित करना/Developing premises
Step 1
Concept
Estimating possible obstacles is part of premises. In exams, connect obstacles with future assumptions.
Step 2
Why this answer is correct
The correct answer is A. आधारभूत धारणाएँ विकसित करना / Developing premises. Estimating possible obstacles is part of premises. In exams, connect obstacles with future assumptions.
Step 3
Exam Tip
संभावित बाधाओं का अनुमान premises का भाग है। परीक्षा में obstacles को future assumptions से जोड़ें।
B. ग्राहक सेवा प्रशिक्षण या हेल्पलाइन सुधार/Customer service training or helpline improvement
Step 1
Concept
These are different ways to reduce complaints. In exams, call possible actions alternatives.
Step 2
Why this answer is correct
The correct answer is B. ग्राहक सेवा प्रशिक्षण या हेल्पलाइन सुधार / Customer service training or helpline improvement. These are different ways to reduce complaints. In exams, call possible actions alternatives.
Step 3
Exam Tip
ये शिकायत घटाने के अलग-अलग उपाय हैं। परीक्षा में possible actions को alternatives कहें।
C. मूल्यांकन अधूरा रहेगा/Evaluation will remain incomplete
Step 1
Concept
In evaluation, quality and risk are also checked along with cost. In exams, treat evaluation as broad analysis.
Step 2
Why this answer is correct
The correct answer is C. मूल्यांकन अधूरा रहेगा / Evaluation will remain incomplete. In evaluation, quality and risk are also checked along with cost. In exams, treat evaluation as broad analysis.
Step 3
Exam Tip
evaluation में लागत के साथ गुणवत्ता और जोखिम भी देखे जाते हैं। परीक्षा में evaluation को broad analysis मानें।
D. सर्वश्रेष्ठ विकल्प का चयन/Selecting the best alternative
Step 1
Concept
The plan adopted is the selected alternative. In exams, take feasible and low risk as selection clues.
Step 2
Why this answer is correct
The correct answer is D. सर्वश्रेष्ठ विकल्प का चयन / Selecting the best alternative. The plan adopted is the selected alternative. In exams, take feasible and low risk as selection clues.
Step 3
Exam Tip
जो योजना अपनाई जाती है वह selected alternative होती है। परीक्षा में feasible और low risk को selection clue मानें।
A. योजना के परिणामों की निगरानी और सुधार/Monitoring results and making corrections
Step 1
Concept
Follow-up helps keep the plan in the right direction. In exams, connect it with monitoring and control.
Step 2
Why this answer is correct
The correct answer is A. योजना के परिणामों की निगरानी और सुधार / Monitoring results and making corrections. Follow-up helps keep the plan in the right direction. In exams, connect it with monitoring and control.
Step 3
Exam Tip
follow-up योजना को सही दिशा में रखने में मदद करता है। परीक्षा में इसे monitoring और control से जोड़ें।
After objectives, premises are developed. In exams, remember the sequence of planning process.
Step 2
Why this answer is correct
The correct answer is B. आधारभूत धारणाएँ बनाना / Developing premises. After objectives, premises are developed. In exams, remember the sequence of planning process.
Step 3
Exam Tip
objectives के बाद premises विकसित किए जाते हैं। परीक्षा में planning process का क्रम याद रखें।
A. योजना कमजोर आधार पर बनेगी/The plan will be based on a weak foundation
Step 1
Concept
Sales estimate is the base of production planning. In exams, write premises as planning foundation.
Step 2
Why this answer is correct
The correct answer is A. योजना कमजोर आधार पर बनेगी / The plan will be based on a weak foundation. Sales estimate is the base of production planning. In exams, write premises as planning foundation.
Step 3
Exam Tip
बिक्री अनुमान production planning का आधार है। परीक्षा में premises को planning foundation लिखें।
Comparison of two options is evaluation. In exams, treat better option checking as evaluation.
Step 2
Why this answer is correct
The correct answer is A. विकल्पों का मूल्यांकन / Evaluating alternatives. Comparison of two options is evaluation. In exams, treat better option checking as evaluation.
Step 3
Exam Tip
दो विकल्पों की तुलना evaluation है। परीक्षा में better option check को evaluation मानें।
Turning the selected plan into work is implementation. In exams, connect team formation with implementation.
Step 2
Why this answer is correct
The correct answer is B. योजना का क्रियान्वयन / Implementation of plan. Turning the selected plan into work is implementation. In exams, connect team formation with implementation.
Step 3
Exam Tip
चुनी गई योजना को कार्य में बदलना implementation है। परीक्षा में team formation को implementation से जोड़ें।
C. उद्देश्य और premises स्पष्ट होना/Objectives and premises being clear
Step 1
Concept
Objectives and future assumptions are clear before alternatives. In exams, focus on process order.
Step 2
Why this answer is correct
The correct answer is C. उद्देश्य और premises स्पष्ट होना / Objectives and premises being clear. Objectives and future assumptions are clear before alternatives. In exams, focus on process order.
Step 3
Exam Tip
alternatives से पहले लक्ष्य और भविष्य की धारणाएँ स्पष्ट होती हैं। परीक्षा में process order पर ध्यान दें।
Arranging resources and starting work is implementation. In exams, take resource arrangement as an implementation clue.
Step 2
Why this answer is correct
The correct answer is D. योजना का क्रियान्वयन / Implementing the plan. Arranging resources and starting work is implementation. In exams, take resource arrangement as an implementation clue.
Step 3
Exam Tip
संसाधन जुटाकर काम शुरू करना implementation है। परीक्षा में resource arrangement को implementation संकेत मानें।
Corrective action comes under follow-up. In exams, connect performance gap with review and correction.
Step 2
Why this answer is correct
The correct answer is A. अनुवर्ती कार्रवाई / Follow-up action. Corrective action comes under follow-up. In exams, connect performance gap with review and correction.
Step 3
Exam Tip
corrective action follow-up में आता है। परीक्षा में performance gap को review और correction से जोड़ें।
B. मापना और दिशा देना कठिन होगा/Measuring and giving direction will be difficult
Step 1
Concept
A vague objective weakens planning. In exams, write objectives as specific and measurable.
Step 2
Why this answer is correct
The correct answer is B. मापना और दिशा देना कठिन होगा / Measuring and giving direction will be difficult. A vague objective weakens planning. In exams, write objectives as specific and measurable.
Step 3
Exam Tip
अस्पष्ट उद्देश्य योजना को कमजोर बनाता है। परीक्षा में objectives को specific और measurable लिखें।
C. आधारभूत धारणाएँ विकसित करना/Developing premises
Step 1
Concept
These are future economic and legal assumptions. In exams, write such assumptions as premises.
Step 2
Why this answer is correct
The correct answer is C. आधारभूत धारणाएँ विकसित करना / Developing premises. These are future economic and legal assumptions. In exams, write such assumptions as premises.
Step 3
Exam Tip
ये सभी भविष्य की आर्थिक और कानूनी धारणाएँ हैं। परीक्षा में ऐसी धारणाओं को premises लिखें।
D. मिश्रित विकल्प का चयन करें/Select a combination alternative
Step 1
Concept
Sometimes the best alternative can be a mix of options. In exams, understand selection as a flexible decision.
Step 2
Why this answer is correct
The correct answer is D. मिश्रित विकल्प का चयन करें / Select a combination alternative. Sometimes the best alternative can be a mix of options. In exams, understand selection as a flexible decision.
Step 3
Exam Tip
कभी-कभी best alternative कई विकल्पों का मिश्रण हो सकता है। परीक्षा में selection को flexible decision समझें।
Fixing programme and responsibility is preparation for implementation. In exams, connect deadline and responsibility with action stage.
Step 2
Why this answer is correct
The correct answer is A. योजना का क्रियान्वयन / Implementation of plan. Fixing programme and responsibility is preparation for implementation. In exams, connect deadline and responsibility with action stage.
Step 3
Exam Tip
कार्यक्रम और जिम्मेदारी तय करना implementation की तैयारी है। परीक्षा में deadline और responsibility को action stage से जोड़ें।
B. evaluation के आधार पर selection होता है/Selection is done on the basis of evaluation
Step 1
Concept
Alternatives are evaluated first and then selected. In exams, do not change this sequence.
Step 2
Why this answer is correct
The correct answer is B. evaluation के आधार पर selection होता है / Selection is done on the basis of evaluation. Alternatives are evaluated first and then selected. In exams, do not change this sequence.
Step 3
Exam Tip
पहले विकल्पों का मूल्यांकन होता है फिर चयन। परीक्षा में यह क्रम न बदलें।
Regular progress checking is follow-up. In exams, understand periodic review as follow-up.
Step 2
Why this answer is correct
The correct answer is C. अनुवर्ती कार्रवाई / Follow-up action. Regular progress checking is follow-up. In exams, understand periodic review as follow-up.
Step 3
Exam Tip
नियमित progress checking follow-up है। परीक्षा में periodic review को follow-up समझें।
A measurable target helps in performance checking. In exams, treat numerical target as measurable objective.
Step 2
Why this answer is correct
The correct answer is C. क्योंकि यह मापनीय है / Because it is measurable. A measurable target helps in performance checking. In exams, treat numerical target as measurable objective.
Step 3
Exam Tip
मापनीय लक्ष्य प्रदर्शन जाँच में मदद करता है। परीक्षा में numerical target को measurable objective मानें।
B. आधारभूत धारणाएँ और विकल्प बनाना/Developing premises and alternatives
Step 1
Concept
Market study improves future assumptions and alternatives. In exams, connect research with premises.
Step 2
Why this answer is correct
The correct answer is B. आधारभूत धारणाएँ और विकल्प बनाना / Developing premises and alternatives. Market study improves future assumptions and alternatives. In exams, connect research with premises.
Step 3
Exam Tip
market study future assumptions और alternatives को बेहतर बनाती है। परीक्षा में research को premises से जोड़ें।
A. कार्य करने वालों को स्पष्ट दिशा मिलती है/Implementers get clear direction
Step 1
Concept
A clear plan gives direction to implementers. In exams, connect written plan with implementation support.
Step 2
Why this answer is correct
The correct answer is A. कार्य करने वालों को स्पष्ट दिशा मिलती है / Implementers get clear direction. A clear plan gives direction to implementers. In exams, connect written plan with implementation support.
Step 3
Exam Tip
स्पष्ट योजना से काम करने वालों को दिशा मिलती है। परीक्षा में written plan को implementation support से जोड़ें।
A. बेहतर विकल्प छूट सकता है/A better option may be missed
Step 1
Concept
Few alternatives can reduce decision quality. In exams, give importance to broad search of alternatives.
Step 2
Why this answer is correct
The correct answer is A. बेहतर विकल्प छूट सकता है / A better option may be missed. Few alternatives can reduce decision quality. In exams, give importance to broad search of alternatives.
Step 3
Exam Tip
कम विकल्पों से निर्णय की गुणवत्ता घट सकती है। परीक्षा में broad search of alternatives को महत्व दें।
B. उसे evaluation में सावधानी से जाँचना चाहिए/It should be carefully checked during evaluation
Step 1
Concept
Low cost is not always the best option. In exams, always check risk in evaluation.
Step 2
Why this answer is correct
The correct answer is B. उसे evaluation में सावधानी से जाँचना चाहिए / It should be carefully checked during evaluation. Low cost is not always the best option. In exams, always check risk in evaluation.
Step 3
Exam Tip
कम लागत हमेशा best option नहीं होती। परीक्षा में risk को evaluation में जरूर देखें।
A. क्योंकि वे योजना समझकर सही कार्य कर सकें/Because they can understand the plan and work correctly
Step 1
Concept
Communication makes implementation successful. In exams, write communication as a condition of implementation.
Step 2
Why this answer is correct
The correct answer is A. क्योंकि वे योजना समझकर सही कार्य कर सकें / Because they can understand the plan and work correctly. Communication makes implementation successful. In exams, write communication as a condition of implementation.
Step 3
Exam Tip
संचार क्रियान्वयन को सफल बनाता है। परीक्षा में communication को implementation की शर्त लिखें।
A. कारण खोजकर corrective action लिया जा सकता है/Reasons can be found and corrective action can be taken
Step 1
Concept
Correction of budget deviation is part of follow-up. In exams, write corrective action when variance appears.
Step 2
Why this answer is correct
The correct answer is A. कारण खोजकर corrective action लिया जा सकता है / Reasons can be found and corrective action can be taken. Correction of budget deviation is part of follow-up. In exams, write corrective action when variance appears.
Step 3
Exam Tip
budget deviation पर सुधार follow-up का भाग है। परीक्षा में variance दिखे तो corrective action लिखें।
A. सर्वश्रेष्ठ विकल्प का चयन/Selecting the best alternative
Step 1
Concept
The alternative matching objectives and resources is selected. In exams, connect the word match with selection.
Step 2
Why this answer is correct
The correct answer is A. सर्वश्रेष्ठ विकल्प का चयन / Selecting the best alternative. The alternative matching objectives and resources is selected. In exams, connect the word match with selection.
Step 3
Exam Tip
objective और resources से मेल खाने वाला विकल्प चुना जाता है। परीक्षा में match शब्द को selection से जोड़ें।
A. वैकल्पिक कार्यवाहियों की पहचान/Identifying alternative courses of action
Step 1
Concept
Searching alternatives after objectives is necessary. In exams, treat alternatives as an essential step of planning process.
Step 2
Why this answer is correct
The correct answer is A. वैकल्पिक कार्यवाहियों की पहचान / Identifying alternative courses of action. Searching alternatives after objectives is necessary. In exams, treat alternatives as an essential step of planning process.
Step 3
Exam Tip
लक्ष्य के बाद विकल्प खोजना जरूरी है। परीक्षा में alternatives को planning process का अनिवार्य चरण मानें।
Wage rate estimation strengthens premises. In exams, write wage forecast as a planning assumption.
Step 2
Why this answer is correct
The correct answer is B. आधारभूत धारणाएँ / Developing premises. Wage rate estimation strengthens premises. In exams, write wage forecast as a planning assumption.
Step 3
Exam Tip
मजदूरी दर का अनुमान premises को मजबूत करता है। परीक्षा में wage forecast को planning assumption लिखें।
Without progress measurement, follow-up will not be effective. In exams, connect measurable indicators with follow-up.
Step 2
Why this answer is correct
The correct answer is C. अनुवर्ती कार्रवाई / Follow-up action. Without progress measurement, follow-up will not be effective. In exams, connect measurable indicators with follow-up.
Step 3
Exam Tip
प्रगति मापने के बिना follow-up प्रभावी नहीं होगा। परीक्षा में measurable indicators को follow-up से जोड़ें।
A. objectives बताते हैं क्या पाना है और premises बताते हैं भविष्य की स्थितियाँ क्या हो सकती हैं/Objectives state what is to be achieved and premises state what future conditions may be
Step 1
Concept
Objectives give direction and premises give base. In exams, remember both separately.
Step 2
Why this answer is correct
The correct answer is A. objectives बताते हैं क्या पाना है और premises बताते हैं भविष्य की स्थितियाँ क्या हो सकती हैं / Objectives state what is to be achieved and premises state what future conditions may be. Objectives give direction and premises give base. In exams, remember both separately.
Step 3
Exam Tip
objectives दिशा देते हैं और premises आधार देते हैं। परीक्षा में दोनों को अलग-अलग याद रखें।
Feasibility is checked during evaluation. In exams, write practical suitability as an evaluation criterion.
Step 2
Why this answer is correct
The correct answer is B. विकल्पों का मूल्यांकन / Evaluating alternatives. Feasibility is checked during evaluation. In exams, write practical suitability as an evaluation criterion.
Step 3
Exam Tip
feasibility की जांच evaluation में होती है। परीक्षा में practical suitability को evaluation criterion लिखें।
Clarity of who-when-how helps implementation. In exams, connect action details with implementation.
Step 2
Why this answer is correct
The correct answer is C. योजना का क्रियान्वयन / Implementing the plan. Clarity of who-when-how helps implementation. In exams, connect action details with implementation.
Step 3
Exam Tip
who-when-how की स्पष्टता implementation में मदद करती है। परीक्षा में action details को implementation से जोड़ें।
A. समय पर सुधार का मौका छूट सकता है/Chance of timely correction may be missed
Step 1
Concept
Periodic review allows timely correction. In exams, treat continuous follow-up as necessary.
Step 2
Why this answer is correct
The correct answer is A. समय पर सुधार का मौका छूट सकता है / Chance of timely correction may be missed. Periodic review allows timely correction. In exams, treat continuous follow-up as necessary.
Step 3
Exam Tip
बीच-बीच में review से समय पर सुधार होता है। परीक्षा में continuous follow-up को जरूरी मानें।
After objectives and premises, alternatives are identified. In exams, read step order carefully.
Step 2
Why this answer is correct
The correct answer is B. विकल्पों की पहचान / Identifying alternatives. After objectives and premises, alternatives are identified. In exams, read step order carefully.
Step 3
Exam Tip
objectives और premises के बाद alternatives identify किए जाते हैं। परीक्षा में step order को ध्यान से पढ़ें।
Resources should be arranged before implementation. In exams, treat resources as part of the action stage.
Step 2
Why this answer is correct
The correct answer is C. क्रियान्वयन / Implementation. Resources should be arranged before implementation. In exams, treat resources as part of the action stage.
Step 3
Exam Tip
implementation के लिए resources पहले से व्यवस्थित होने चाहिए। परीक्षा में resources को action stage का हिस्सा मानें।
A. लक्ष्य तय करना, भविष्य की धारणाएँ बनाना, विकल्प खोजना, मूल्यांकन करना, चयन करना, लागू करना और समीक्षा करना/Setting goals, making future assumptions, finding alternatives, evaluating, selecting, implementing and reviewing
Step 1
Concept
This is the complete order of the planning process. In exams, remember it as a short sequence.
Step 2
Why this answer is correct
The correct answer is A. लक्ष्य तय करना, भविष्य की धारणाएँ बनाना, विकल्प खोजना, मूल्यांकन करना, चयन करना, लागू करना और समीक्षा करना / Setting goals, making future assumptions, finding alternatives, evaluating, selecting, implementing and reviewing. This is the complete order of the planning process. In exams, remember it as a short sequence.
Step 3
Exam Tip
यही planning process का पूरा क्रम है। परीक्षा में इसे छोटे sequence के रूप में याद करें।
A. अनुवर्ती कार्रवाई और आवश्यक सुधार/Follow-up action and necessary correction
Step 1
Concept
When customer response differs, follow-up helps make corrections. In exams, connect feedback with review and corrective action.
Step 2
Why this answer is correct
The correct answer is A. अनुवर्ती कार्रवाई और आवश्यक सुधार / Follow-up action and necessary correction. When customer response differs, follow-up helps make corrections. In exams, connect feedback with review and corrective action.
Step 3
Exam Tip
ग्राहक प्रतिक्रिया अलग हो तो follow-up से सुधार किया जाता है। परीक्षा में feedback को review और corrective action से जोड़ें।
