Why should an entrepreneur take customer feedback?
Answer and explanation
Correct answer: To improve the product or service
Customer feedback reveals how users actually experience the product or service, what they value, and what problems remain. The entrepreneur can analyse this information, correct defects, improve features, and respond more effectively to customer needs. Thus option A is correct. Feedback is not collected to ignore or hide complaints; it is useful only when considered for improvement.
Frequently asked questions
What is the correct answer to this question?
To improve the product or service
Why is this the correct answer?
Customer feedback reveals how users actually experience the product or service, what they value, and what problems remain. The entrepreneur can analyse this information, correct defects, improve features, and respond more effectively to customer needs. Thus option A is correct. Feedback is not collected to ignore or hide complaints; it is useful only when considered for improvement.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Responsibility towards different interest groups.
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