Why is customer feedback useful?
Answer and explanation
Correct answer: Because it gives information for improvement
Customer feedback provides information about what users liked, disliked, found difficult, or expected from a product or service. A business can analyse that information to correct defects, improve design, and serve customers better. Feedback does not automatically reduce customers, end planning, or stop profit; its effect depends on how the business responds.
Frequently asked questions
What is the correct answer to this question?
Because it gives information for improvement
Why is this the correct answer?
Customer feedback provides information about what users liked, disliked, found difficult, or expected from a product or service. A business can analyse that information to correct defects, improve design, and serve customers better. Feedback does not automatically reduce customers, end planning, or stop profit; its effect depends on how the business responds.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Responsibility towards different interest groups.
