What does a good entrepreneur do with a customer complaint?
Answer and explanation
Correct answer: Listens to the complaint and improves
A complaint can reveal a defect, communication gap, delivery problem, or unmet expectation. A responsible entrepreneur listens without unnecessary defensiveness, verifies the facts, offers a fair response, and uses the lesson to improve the product or service. Ignoring or blaming the customer loses trust, while permanently closing the shop is not a practical response. Thus, A is correct.
Frequently asked questions
What is the correct answer to this question?
Listens to the complaint and improves
Why is this the correct answer?
A complaint can reveal a defect, communication gap, delivery problem, or unmet expectation. A responsible entrepreneur listens without unnecessary defensiveness, verifies the facts, offers a fair response, and uses the lesson to improve the product or service. Ignoring or blaming the customer loses trust, while permanently closing the shop is not a practical response. Thus, A is correct.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Responsibility towards different interest groups.
Student feedback
Was this question useful?
👍 0 Helpful 👎 0 Not helpful
Yes 0% No 0%
0 responsesStudent Reviews
No published reviews yet.
