Why is quality important in business?
Answer and explanation
Correct answer: Because good quality increases customer trust
Quality means that a product or service performs reliably and meets relevant customer expectations or standards. Consistent quality increases satisfaction, trust, repeat purchases, and the reputation of the business. Poor quality may cause complaints and loss of customers, so the other options contradict the normal business effect of quality.
Frequently asked questions
What is the correct answer to this question?
Because good quality increases customer trust
Why is this the correct answer?
Quality means that a product or service performs reliably and meets relevant customer expectations or standards. Consistent quality increases satisfaction, trust, repeat purchases, and the reputation of the business. Poor quality may cause complaints and loss of customers, so the other options contradict the normal business effect of quality.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Responsibility towards different interest groups.
