Why is customer satisfaction important?
Answer and explanation
Correct answer: Because satisfied customers may buy again
Customer satisfaction indicates that the product or service has met the customer's expectations to a reasonable extent. Satisfied customers are more likely to trust the business, return, recommend it, and support repeat sales. The other choices contradict business logic because ignoring needs or reducing quality usually harms trust and demand.
Frequently asked questions
What is the correct answer to this question?
Because satisfied customers may buy again
Why is this the correct answer?
Customer satisfaction indicates that the product or service has met the customer's expectations to a reasonable extent. Satisfied customers are more likely to trust the business, return, recommend it, and support repeat sales. The other choices contradict business logic because ignoring needs or reducing quality usually harms trust and demand.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Responsibility towards different interest groups.
