What is customer feedback used for?
Answer and explanation
Correct answer: To make improvements
Customer feedback communicates how users experience a product or service. A business can examine praise, complaints, and suggestions to identify defects, improve quality, and make service more responsive. Silencing customers or hiding products prevents learning, while preparing wrong bills is unethical and unrelated to feedback. Hence, using feedback for improvement makes option A correct.
Frequently asked questions
What is the correct answer to this question?
To make improvements
Why is this the correct answer?
Customer feedback communicates how users experience a product or service. A business can examine praise, complaints, and suggestions to identify defects, improve quality, and make service more responsive. Silencing customers or hiding products prevents learning, while preparing wrong bills is unethical and unrelated to feedback. Hence, using feedback for improvement makes option A correct.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Responsibility towards different interest groups.
