What is the main purpose of customer service?
Answer and explanation
Correct answer: To help customers and increase their satisfaction
Customer service includes helping customers before, during, and after a purchase. It may involve answering questions, explaining product use, handling complaints, processing returns according to policy, and solving service problems. Prompt and respectful assistance improves the customer’s experience and can encourage repeat business. Option A states this central purpose, whereas the other options describe neglectful conduct rather than service.
Frequently asked questions
What is the correct answer to this question?
To help customers and increase their satisfaction
Why is this the correct answer?
Customer service includes helping customers before, during, and after a purchase. It may involve answering questions, explaining product use, handling complaints, processing returns according to policy, and solving service problems. Prompt and respectful assistance improves the customer’s experience and can encourage repeat business. Option A states this central purpose, whereas the other options describe neglectful conduct rather than service.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Responsibility towards different interest groups.
