Why is it important to listen carefully to a customer’s complaint?
Answer and explanation
Correct answer: To improve the quality of service
A carefully heard complaint can reveal a defect, delay, communication problem, or unmet customer expectation. Understanding the exact issue allows the business to offer a suitable remedy and improve its product or service. Respectful complaint handling can preserve trust and loyalty, whereas ignoring complaints may damage relationships and the organisation’s reputation.
Frequently asked questions
What is the correct answer to this question?
To improve the quality of service
Why is this the correct answer?
A carefully heard complaint can reveal a defect, delay, communication problem, or unmet customer expectation. Understanding the exact issue allows the business to offer a suitable remedy and improve its product or service. Respectful complaint handling can preserve trust and loyalty, whereas ignoring complaints may damage relationships and the organisation’s reputation.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Responsibility towards different interest groups.
