Why is customer service important for a small business?
Answer and explanation
Correct answer: To increase customer trust and satisfaction
Good customer service responds to questions, complaints, and requests respectfully and on time. This builds trust and satisfaction, encourages repeat purchases, and may lead to positive recommendations. Ignoring problems or reducing quality damages the relationship, so increasing customer trust and satisfaction is the correct choice.
Frequently asked questions
What is the correct answer to this question?
To increase customer trust and satisfaction
Why is this the correct answer?
Good customer service responds to questions, complaints, and requests respectfully and on time. This builds trust and satisfaction, encourages repeat purchases, and may lead to positive recommendations. Ignoring problems or reducing quality damages the relationship, so increasing customer trust and satisfaction is the correct choice.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Responsibility towards different interest groups.
