How is completing work on time connected with customer trust?
Answer and explanation
Correct answer: Timely service increases customer trust
When a business promises a delivery date or completion time, customers form expectations about reliability. Meeting that commitment shows planning, dependability, and respect for the customer’s time, which strengthens trust and may encourage repeat purchases. Delays can sometimes be unavoidable, but unexplained or repeated delays usually weaken confidence. Therefore, option A correctly describes the normal connection between timely service and customer trust.
Frequently asked questions
What is the correct answer to this question?
Timely service increases customer trust
Why is this the correct answer?
When a business promises a delivery date or completion time, customers form expectations about reliability. Meeting that commitment shows planning, dependability, and respect for the customer’s time, which strengthens trust and may encourage repeat purchases. Delays can sometimes be unavoidable, but unexplained or repeated delays usually weaken confidence. Therefore, option A correctly describes the normal connection between timely service and customer trust.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Responsibility towards different interest groups.
