Why is regularly recording customer complaints important for an enterprise?
Answer and explanation
Correct answer: Because improvement patterns and weaknesses can be identified
A complaint is information about a customer’s experience, even though each complaint may need checking. Recording complaints over time can reveal repeated defects, service delays, unclear instructions, or other patterns. The enterprise can then investigate and improve. Complaints are not always false, and recording them neither forbids product changes nor makes costs disappear.
Frequently asked questions
What is the correct answer to this question?
Because improvement patterns and weaknesses can be identified
Why is this the correct answer?
A complaint is information about a customer’s experience, even though each complaint may need checking. Recording complaints over time can reveal repeated defects, service delays, unclear instructions, or other patterns. The enterprise can then investigate and improve. Complaints are not always false, and recording them neither forbids product changes nor makes costs disappear.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Responsibility towards different interest groups.
