Why is maintaining quality important in business?
Answer and explanation
Correct answer: To increase customer satisfaction and trust
Quality means that a product or service consistently meets the expected standards and customer needs. Reliable quality improves the customer experience, reduces complaints, encourages repeat purchases, and supports trust in the business. Hence option A is correct. The other options describe outcomes of poor quality and would damage the enterprise’s reputation.
Frequently asked questions
What is the correct answer to this question?
To increase customer satisfaction and trust
Why is this the correct answer?
Quality means that a product or service consistently meets the expected standards and customer needs. Reliable quality improves the customer experience, reduces complaints, encourages repeat purchases, and supports trust in the business. Hence option A is correct. The other options describe outcomes of poor quality and would damage the enterprise’s reputation.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Responsibility towards different interest groups.
