Why is it important to maintain customer trust while earning profit?
Answer and explanation
Correct answer: Because trust increases long-term relationships and repeat purchase
Trust encourages customers to continue a relationship, purchase again, recommend the enterprise, and regard it as reliable. It is built through honest information, fair treatment, consistent quality, and responsible service. Deception may create a short-term sale but damages reputation and long-term business, so profit and ethics must be balanced.
Frequently asked questions
What is the correct answer to this question?
Because trust increases long-term relationships and repeat purchase
Why is this the correct answer?
Trust encourages customers to continue a relationship, purchase again, recommend the enterprise, and regard it as reliable. It is built through honest information, fair treatment, consistent quality, and responsible service. Deception may create a short-term sale but damages reputation and long-term business, so profit and ethics must be balanced.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Responsibility towards different interest groups.
