Why is it important to focus on customer satisfaction along with earning profit?
Answer and explanation
Correct answer: संतुष्ट ग्राहक दोबारा खरीदते हैं और भरोसा बढ़ाते हैं
Customer satisfaction supports repeat purchases, positive recommendations, loyalty, and long-term trust, all of which can strengthen a business's sustainability. It does not make costs disappear, remove legal responsibilities, or eliminate the need for market research. Profit is important for continuity, but pursuing it without serving customers may damage reputation and future demand. Hence, option A is correct.
Frequently asked questions
What is the correct answer to this question?
संतुष्ट ग्राहक दोबारा खरीदते हैं और भरोसा बढ़ाते हैं
Why is this the correct answer?
Customer satisfaction supports repeat purchases, positive recommendations, loyalty, and long-term trust, all of which can strengthen a business's sustainability. It does not make costs disappear, remove legal responsibilities, or eliminate the need for market research. Profit is important for continuity, but pursuing it without serving customers may damage reputation and future demand. Hence, option A is correct.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Responsibility towards different interest groups.
