Why is after-sales support important in business?
Answer and explanation
Correct answer: It increases customer trust and satisfaction
After-sales support may include installation, guidance, maintenance, warranty assistance, and handling complaints after purchase. It helps customers obtain the promised value and shows that the enterprise accepts continuing responsibility for its offering. Hence option A is correct. Good support does not hide complaints or eliminate product need; it builds confidence and relationships.
Frequently asked questions
What is the correct answer to this question?
It increases customer trust and satisfaction
Why is this the correct answer?
After-sales support may include installation, guidance, maintenance, warranty assistance, and handling complaints after purchase. It helps customers obtain the promised value and shows that the enterprise accepts continuing responsibility for its offering. Hence option A is correct. Good support does not hide complaints or eliminate product need; it builds confidence and relationships.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Responsibility towards different interest groups.
