Why is after-sales service important?
Answer and explanation
Correct answer: To increase customer satisfaction and trust
After-sales service includes assistance such as installation, maintenance, warranty support or answering usage questions after purchase. It helps customers obtain the promised value, strengthens trust and may encourage repeat purchases. Option A is correct. The other options do not describe a legitimate purpose of post-sale support.
Frequently asked questions
What is the correct answer to this question?
To increase customer satisfaction and trust
Why is this the correct answer?
After-sales service includes assistance such as installation, maintenance, warranty support or answering usage questions after purchase. It helps customers obtain the promised value, strengthens trust and may encourage repeat purchases. Option A is correct. The other options do not describe a legitimate purpose of post-sale support.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Responsibility towards different interest groups.
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