What is the best reason for taking customer feedback seriously?
Answer and explanation
Correct answer: यह उत्पाद और सेवा में सुधार के संकेत देती है
Customer feedback gives evidence about how people experience a product or service and what they find useful, confusing, costly, or unsatisfactory. By analysing patterns rather than reacting to one comment blindly, an entrepreneur can improve quality, design, service, or communication. Feedback does not automatically demand closure or eliminate costs. Thus, option A states its constructive business value.
Frequently asked questions
What is the correct answer to this question?
यह उत्पाद और सेवा में सुधार के संकेत देती है
Why is this the correct answer?
Customer feedback gives evidence about how people experience a product or service and what they find useful, confusing, costly, or unsatisfactory. By analysing patterns rather than reacting to one comment blindly, an entrepreneur can improve quality, design, service, or communication. Feedback does not automatically demand closure or eliminate costs. Thus, option A states its constructive business value.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Responsibility towards different interest groups.
