In which situation should an entrepreneur immediately prioritize customer satisfaction?
Answer and explanation
Correct answer: जब कई ग्राहक समान समस्या बता रहे हों
When many customers report the same problem, the pattern is more likely to reflect a genuine defect in the product, process, or service than an isolated complaint. Prompt investigation and correction can protect trust, reduce returns, and prevent the issue from spreading. Strong demand or lower costs does not make repeated customer problems unimportant.
Frequently asked questions
What is the correct answer to this question?
जब कई ग्राहक समान समस्या बता रहे हों
Why is this the correct answer?
When many customers report the same problem, the pattern is more likely to reflect a genuine defect in the product, process, or service than an isolated complaint. Prompt investigation and correction can protect trust, reduce returns, and prevent the issue from spreading. Strong demand or lower costs does not make repeated customer problems unimportant.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Responsibility towards different interest groups.
