How can customer satisfaction be increased?
Answer and explanation
Correct answer: Through good quality, timely service, and fair behaviour
Customer satisfaction grows when the product performs as promised and the customer receives timely, respectful, and fair service. Listening to complaints and correcting problems can also improve the experience. Hence option A is correct. False promises, delays, and ignoring complaints create dissatisfaction, weaken trust, and may reduce repeat purchases.
Frequently asked questions
What is the correct answer to this question?
Through good quality, timely service, and fair behaviour
Why is this the correct answer?
Customer satisfaction grows when the product performs as promised and the customer receives timely, respectful, and fair service. Listening to complaints and correcting problems can also improve the experience. Hence option A is correct. False promises, delays, and ignoring complaints create dissatisfaction, weaken trust, and may reduce repeat purchases.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Responsibility towards different interest groups.
