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B. प्राप्त किए जाने वाले परिणाम/Results to be achieved
Step 1
Concept
Objectives state what an organisation wants to achieve. In exams connect desired results with objectives.
Step 2
Why this answer is correct
The correct answer is B. प्राप्त किए जाने वाले परिणाम / Results to be achieved. Objectives state what an organisation wants to achieve. In exams connect desired results with objectives.
Step 3
Exam Tip
उद्देश्य बताते हैं कि संगठन क्या प्राप्त करना चाहता है। परीक्षा में desired results को objectives से जोड़ें।
It is a measurable and time bound target so it is an objective. In exams identify targets with percentage and period as objectives.
Step 2
Why this answer is correct
The correct answer is D. उद्देश्य / Objective. It is a measurable and time bound target so it is an objective. In exams identify targets with percentage and period as objectives.
Step 3
Exam Tip
यह मापनीय और समयबद्ध लक्ष्य है इसलिए उद्देश्य है। परीक्षा में प्रतिशत और अवधि वाले लक्ष्य को objective पहचानें।
A. अगले वर्ष लाभ 12 प्रतिशत बढ़ाना/To increase profit by 12 percent next year
Step 1
Concept
A definite profit growth target is an objective. In exams look for a clear result and time limit.
Step 2
Why this answer is correct
The correct answer is A. अगले वर्ष लाभ 12 प्रतिशत बढ़ाना / To increase profit by 12 percent next year. A definite profit growth target is an objective. In exams look for a clear result and time limit.
Step 3
Exam Tip
लाभ वृद्धि का निश्चित लक्ष्य उद्देश्य है। परीक्षा में स्पष्ट परिणाम और समय सीमा देखें।
C. दिशा और नियंत्रण कमजोर हो जाएंगे/Direction and control will become weak
Step 1
Concept
Vague objectives weaken direction and control. In exams treat clear objectives as a condition for effective planning.
Step 2
Why this answer is correct
The correct answer is C. दिशा और नियंत्रण कमजोर हो जाएंगे / Direction and control will become weak. Vague objectives weaken direction and control. In exams treat clear objectives as a condition for effective planning.
Step 3
Exam Tip
अस्पष्ट उद्देश्य दिशा और नियंत्रण को कमजोर करते हैं। परीक्षा में clear objectives को effective planning की शर्त मानें।
A. वे परिणाम मापने का आधार देते हैं/They provide a basis to measure results
Step 1
Concept
Objectives work like standards with which results are compared. In exams remember the link between objectives and control.
Step 2
Why this answer is correct
The correct answer is A. वे परिणाम मापने का आधार देते हैं / They provide a basis to measure results. Objectives work like standards with which results are compared. In exams remember the link between objectives and control.
Step 3
Exam Tip
उद्देश्य मानक की तरह काम करते हैं जिनसे परिणामों की तुलना होती है। परीक्षा में objectives और control का संबंध याद रखें।
C. क्योंकि इसमें संख्या और समय सीमा है/Because it has number and time limit
Step 1
Concept
Number and time limit make an objective clear. In exams choose objective for a measurable plus time bound statement.
Step 2
Why this answer is correct
The correct answer is C. क्योंकि इसमें संख्या और समय सीमा है / Because it has number and time limit. Number and time limit make an objective clear. In exams choose objective for a measurable plus time bound statement.
Step 3
Exam Tip
संख्या और समय सीमा उद्देश्य को स्पष्ट बनाते हैं। परीक्षा में measurable plus time bound statement को objective चुनें।
D. ग्राहक मामलों में उचित व्यवहार किया जाएगा/Customers will be treated fairly in cases
Step 1
Concept
The last statement gives guidance so it is like a policy. In exams understand the difference between measurable target and guidance.
Step 2
Why this answer is correct
The correct answer is D. ग्राहक मामलों में उचित व्यवहार किया जाएगा / Customers will be treated fairly in cases. The last statement gives guidance so it is like a policy. In exams understand the difference between measurable target and guidance.
Step 3
Exam Tip
अंतिम कथन मार्गदर्शन देता है इसलिए नीति जैसा है। परीक्षा में measurable target और guidance का अंतर समझें।
A. वे कर्मचारियों को दिशा देते हैं/They give direction to employees
Step 1
Concept
Objectives clarify the direction of work. In exams connect the direction giving role with objectives.
Step 2
Why this answer is correct
The correct answer is A. वे कर्मचारियों को दिशा देते हैं / They give direction to employees. Objectives clarify the direction of work. In exams connect the direction giving role with objectives.
Step 3
Exam Tip
उद्देश्य काम की दिशा स्पष्ट करते हैं। परीक्षा में direction giving role को objectives से जोड़ें।
It is the target of a specific department so it is a departmental objective. In exams treat a department based target as departmental objective.
Step 2
Why this answer is correct
The correct answer is B. विभागीय उद्देश्य / Departmental objective. It is the target of a specific department so it is a departmental objective. In exams treat a department based target as departmental objective.
Step 3
Exam Tip
यह किसी विशेष विभाग का लक्ष्य है इसलिए विभागीय उद्देश्य है। परीक्षा में department based target को departmental objective मानें।
A. जब वे स्पष्ट और चुनौतीपूर्ण हों/When they are clear and challenging
Step 1
Concept
Clear and challenging targets increase effort. In exams connect realistic challenge with motivation.
Step 2
Why this answer is correct
The correct answer is A. जब वे स्पष्ट और चुनौतीपूर्ण हों / When they are clear and challenging. Clear and challenging targets increase effort. In exams connect realistic challenge with motivation.
Step 3
Exam Tip
स्पष्ट और चुनौतीपूर्ण लक्ष्य प्रयास बढ़ाते हैं। परीक्षा में realistic challenge को motivation से जोड़ें।
The target can be measured because of the percentage. In exams treat a measurable objective as a strong objective.
Step 2
Why this answer is correct
The correct answer is B. मापनीयता / Measurability. The target can be measured because of the percentage. In exams treat a measurable objective as a strong objective.
Step 3
Exam Tip
प्रतिशत के कारण लक्ष्य मापा जा सकता है। परीक्षा में measurable objective को strong objective मानें।
A. उद्देश्यों का स्तरों में विभाजन/Division of objectives into levels
Step 1
Concept
Objectives can exist at different levels and departments. In exams distinguish organisational and departmental targets.
Step 2
Why this answer is correct
The correct answer is A. उद्देश्यों का स्तरों में विभाजन / Division of objectives into levels. Objectives can exist at different levels and departments. In exams distinguish organisational and departmental targets.
Step 3
Exam Tip
उद्देश्य विभिन्न स्तरों और विभागों में हो सकते हैं। परीक्षा में organisational and departmental targets को अलग पहचानें।
C. अगले छह महीनों में बिक्री 10 प्रतिशत बढ़ानी है/Increase sales by 10 percent in the next six months
Step 1
Concept
The third statement is clear measurable and time bound. In exams focus on SMART like qualities.
Step 2
Why this answer is correct
The correct answer is C. अगले छह महीनों में बिक्री 10 प्रतिशत बढ़ानी है / Increase sales by 10 percent in the next six months. The third statement is clear measurable and time bound. In exams focus on SMART like qualities.
Step 3
Exam Tip
तीसरा कथन स्पष्ट मापनीय और समयबद्ध है। परीक्षा में SMART जैसे गुणों पर ध्यान दें।
A. कर्मचारी निराश हो सकते हैं/Employees may become discouraged
Step 1
Concept
Impossible targets can reduce motivation. In exams objectives should also be realistic.
Step 2
Why this answer is correct
The correct answer is A. कर्मचारी निराश हो सकते हैं / Employees may become discouraged. Impossible targets can reduce motivation. In exams objectives should also be realistic.
Step 3
Exam Tip
असंभव लक्ष्य प्रेरणा घटा सकते हैं। परीक्षा में objectives को realistic भी होना चाहिए।
D. मार्च 2027 तक 2000 नए सदस्य जोड़ना/Add 2000 new members by March 2027
Step 1
Concept
March 2027 states the time limit. In exams a deadline makes an objective clearer.
Step 2
Why this answer is correct
The correct answer is D. मार्च 2027 तक 2000 नए सदस्य जोड़ना / Add 2000 new members by March 2027. March 2027 states the time limit. In exams a deadline makes an objective clearer.
Step 3
Exam Tip
मार्च 2027 समय सीमा बताता है। परीक्षा में deadline objective को अधिक स्पष्ट बनाती है।
A. भविष्य के कार्य की दिशा तय करना/Deciding the direction of future action
Step 1
Concept
Objectives give direction at the beginning of planning. In exams remember that planning begins with objectives.
Step 2
Why this answer is correct
The correct answer is A. भविष्य के कार्य की दिशा तय करना / Deciding the direction of future action. Objectives give direction at the beginning of planning. In exams remember that planning begins with objectives.
Step 3
Exam Tip
उद्देश्य नियोजन की शुरुआत में दिशा देते हैं। परीक्षा में planning begins with objectives याद रखें।
It is a target related to service outcome. In exams identify service outcome targets as objectives.
Step 2
Why this answer is correct
The correct answer is A. सेवा उद्देश्य / Service objective. It is a target related to service outcome. In exams identify service outcome targets as objectives.
Step 3
Exam Tip
यह सेवा परिणाम से जुड़ा लक्ष्य है। परीक्षा में service outcome target को objective की तरह पहचानें।
B. शिकायत मिलने पर पहले रसीद फिर जांच और फिर उत्तर देना/On receiving complaint first receipt then inquiry then reply
Step 1
Concept
The second statement states an order of actions so it is procedure. In exams do not treat sequence as objective.
Step 2
Why this answer is correct
The correct answer is B. शिकायत मिलने पर पहले रसीद फिर जांच और फिर उत्तर देना / On receiving complaint first receipt then inquiry then reply. The second statement states an order of actions so it is procedure. In exams do not treat sequence as objective.
Step 3
Exam Tip
दूसरा कथन कार्यों का क्रम बताता है इसलिए कार्यविधि है। परीक्षा में sequence को objective न समझें।
It is a measurable target of the finance department. In exams identify collection period change as objective.
Step 2
Why this answer is correct
The correct answer is C. उद्देश्य / Objective. It is a measurable target of the finance department. In exams identify collection period change as objective.
Step 3
Exam Tip
यह वित्त विभाग का मापनीय लक्ष्य है। परीक्षा में collection period change को objective पहचानें।
A. तीन महीनों में 20 सामुदायिक स्वास्थ्य शिविर आयोजित करना/Organise 20 community health camps in three months
Step 1
Concept
Community health camps are linked with social responsibility. In exams treat society oriented targets as social objectives.
Step 2
Why this answer is correct
The correct answer is A. तीन महीनों में 20 सामुदायिक स्वास्थ्य शिविर आयोजित करना / Organise 20 community health camps in three months. Community health camps are linked with social responsibility. In exams treat society oriented targets as social objectives.
Step 3
Exam Tip
सामुदायिक स्वास्थ्य शिविर सामाजिक जिम्मेदारी से जुड़े हैं। परीक्षा में society oriented targets को social objective समझें।
A. ताकि सभी लोग समान दिशा समझें/So that everyone understands the same direction
Step 1
Concept
Written objectives reduce confusion and give a common direction. In exams remember that clarity improves coordination.
Step 2
Why this answer is correct
The correct answer is A. ताकि सभी लोग समान दिशा समझें / So that everyone understands the same direction. Written objectives reduce confusion and give a common direction. In exams remember that clarity improves coordination.
Step 3
Exam Tip
लिखित उद्देश्य भ्रम घटाते हैं और समान दिशा देते हैं। परीक्षा में clarity improves coordination याद रखें।
B. अगले महीने 300 शिकायतें निपटाना/Resolve 300 complaints next month
Step 1
Concept
300 complaints makes the quantity clear. In exams a number makes an objective measurable.
Step 2
Why this answer is correct
The correct answer is B. अगले महीने 300 शिकायतें निपटाना / Resolve 300 complaints next month. 300 complaints makes the quantity clear. In exams a number makes an objective measurable.
Step 3
Exam Tip
300 शिकायतें मात्रा को स्पष्ट करती हैं। परीक्षा में number objective को measurable बनाता है।
A. उद्देश्य लक्ष्य बताता है और बजट उसके लिए संसाधन राशि दिखा सकता है/Objective states the target and budget may show resource amount for it
Step 1
Concept
Objective states the result and budget gives numerical resource plan. In exams keep target and money estimate separate.
Step 2
Why this answer is correct
The correct answer is A. उद्देश्य लक्ष्य बताता है और बजट उसके लिए संसाधन राशि दिखा सकता है / Objective states the target and budget may show resource amount for it. Objective states the result and budget gives numerical resource plan. In exams keep target and money estimate separate.
Step 3
Exam Tip
उद्देश्य परिणाम बताता है और बजट संख्यात्मक संसाधन योजना देता है। परीक्षा में target और money estimate अलग रखें।
A very general target cannot be measured. In exams treat vague words as weak objectives.
Step 2
Why this answer is correct
The correct answer is A. मापनीयता और स्पष्टता / Measurability and clarity. A very general target cannot be measured. In exams treat vague words as weak objectives.
Step 3
Exam Tip
बहुत सामान्य लक्ष्य मापा नहीं जा सकता। परीक्षा में vague words को weak objective मानें।
It is a measurable target related to workplace safety. In exams understand accident reduction as safety objective.
Step 2
Why this answer is correct
The correct answer is A. सुरक्षा उद्देश्य / Safety objective. It is a measurable target related to workplace safety. In exams understand accident reduction as safety objective.
Step 3
Exam Tip
यह कार्यस्थल सुरक्षा से जुड़ा मापनीय लक्ष्य है। परीक्षा में accident reduction को safety objective समझें।
A. उद्देश्य परिणाम है और नियम बाध्यकारी आदेश है/Objective is result and rule is binding command
Step 1
Concept
Objective states what is to be achieved and rule states what must or must not be done. In exams keep result and command separate.
Step 2
Why this answer is correct
The correct answer is A. उद्देश्य परिणाम है और नियम बाध्यकारी आदेश है / Objective is result and rule is binding command. Objective states what is to be achieved and rule states what must or must not be done. In exams keep result and command separate.
Step 3
Exam Tip
उद्देश्य क्या पाना है बताता है और नियम क्या करना या न करना है बताता है। परीक्षा में result और command अलग रखें।
B. विक्रेता द्वारा महीने में 60 ग्राहक मुलाकातें पूरी करना/A salesperson completing 60 customer visits in a month
Step 1
Concept
It is a measurable target linked with one employee's performance. In exams treat individual performance target as employee objective.
Step 2
Why this answer is correct
The correct answer is B. विक्रेता द्वारा महीने में 60 ग्राहक मुलाकातें पूरी करना / A salesperson completing 60 customer visits in a month. It is a measurable target linked with one employee's performance. In exams treat individual performance target as employee objective.
Step 3
Exam Tip
यह एक कर्मचारी के प्रदर्शन से जुड़ा मापनीय लक्ष्य है। परीक्षा में individual performance target को employee objective मानें।
A. ग्राहक रेटिंग को छह महीनों में 4.1 से 4.6 करना/Raise customer rating from 4.1 to 4.6 in six months
Step 1
Concept
Improving customer rating is a satisfaction objective. In exams connect rating improvement with customer objective.
Step 2
Why this answer is correct
The correct answer is A. ग्राहक रेटिंग को छह महीनों में 4.1 से 4.6 करना / Raise customer rating from 4.1 to 4.6 in six months. Improving customer rating is a satisfaction objective. In exams connect rating improvement with customer objective.
Step 3
Exam Tip
ग्राहक रेटिंग सुधारना satisfaction objective है। परीक्षा में rating improvement को customer objective से जोड़ें।
B. वे स्पष्ट और प्राप्त करने योग्य हों/They should be clear and achievable
Step 1
Concept
Good objectives are clear and achievable. In exams treat realistic and clear targets as correct.
Step 2
Why this answer is correct
The correct answer is B. वे स्पष्ट और प्राप्त करने योग्य हों / They should be clear and achievable. Good objectives are clear and achievable. In exams treat realistic and clear targets as correct.
Step 3
Exam Tip
अच्छे उद्देश्य स्पष्ट और प्राप्त करने योग्य होते हैं। परीक्षा में realistic and clear targets को सही मानें।
Conflicting objectives can create clashes between departments. In exams connect aligned objectives with coordination.
Step 2
Why this answer is correct
The correct answer is A. समन्वय की कमी / Lack of coordination. Conflicting objectives can create clashes between departments. In exams connect aligned objectives with coordination.
Step 3
Exam Tip
विरोधी उद्देश्य विभागों में टकराव पैदा कर सकते हैं। परीक्षा में aligned objectives को coordination से जोड़ें।
A. शुद्ध लाभ को अगले वर्ष 10 लाख रुपये से 14 लाख रुपये करना/Increase net profit from rupees 10 lakh to rupees 14 lakh next year
Step 1
Concept
A numerical target linked with profit is a financial objective. In exams identify profit target as financial objective.
Step 2
Why this answer is correct
The correct answer is A. शुद्ध लाभ को अगले वर्ष 10 लाख रुपये से 14 लाख रुपये करना / Increase net profit from rupees 10 lakh to rupees 14 lakh next year. A numerical target linked with profit is a financial objective. In exams identify profit target as financial objective.
Step 3
Exam Tip
लाभ से जुड़ा संख्यात्मक लक्ष्य वित्तीय उद्देश्य है। परीक्षा में profit target को financial objective पहचानें।
A. जब वास्तविक परिणाम की तुलना लक्ष्य से की जाती है/When actual result is compared with target
Step 1
Concept
Objectives give standards for evaluation. In exams connect actual versus target comparison with control.
Step 2
Why this answer is correct
The correct answer is A. जब वास्तविक परिणाम की तुलना लक्ष्य से की जाती है / When actual result is compared with target. Objectives give standards for evaluation. In exams connect actual versus target comparison with control.
Step 3
Exam Tip
उद्देश्य मूल्यांकन के लिए मानक देते हैं। परीक्षा में actual versus target comparison को control से जोड़ें।
It is a measurable target linked with environmental protection. In exams treat carbon reduction as environmental objective.
Step 2
Why this answer is correct
The correct answer is A. पर्यावरणीय उद्देश्य / Environmental objective. It is a measurable target linked with environmental protection. In exams treat carbon reduction as environmental objective.
Step 3
Exam Tip
यह पर्यावरण संरक्षण से जुड़ा मापनीय लक्ष्य है। परीक्षा में carbon reduction को environmental objective मानें।
A. अगले वर्ष विज्ञापन पर 3 लाख रुपये खर्च सीमा/Expense limit of rupees 3 lakh on advertising next year
Step 1
Concept
The first statement shows expense limit so it is budget. In exams do not treat amount allocation as objective.
Step 2
Why this answer is correct
The correct answer is A. अगले वर्ष विज्ञापन पर 3 लाख रुपये खर्च सीमा / Expense limit of rupees 3 lakh on advertising next year. The first statement shows expense limit so it is budget. In exams do not treat amount allocation as objective.
Step 3
Exam Tip
पहला कथन खर्च सीमा बताता है इसलिए बजट है। परीक्षा में amount allocation को objective न समझें।
A. क्योंकि लक्ष्य के बिना कार्य दिशा स्पष्ट नहीं होती/Because without targets action direction is not clear
Step 1
Concept
Objectives give direction and purpose to planning. In exams remember no objective means no clear planning.
Step 2
Why this answer is correct
The correct answer is A. क्योंकि लक्ष्य के बिना कार्य दिशा स्पष्ट नहीं होती / Because without targets action direction is not clear. Objectives give direction and purpose to planning. In exams remember no objective means no clear planning.
Step 3
Exam Tip
उद्देश्य नियोजन को दिशा और उद्देश्यपूर्णता देते हैं। परीक्षा में no objective means no clear planning याद रखें।
A. दोषपूर्ण इकाइयों को चार महीनों में 6 प्रतिशत से 2 प्रतिशत करना/Reduce defective units from 6 percent to 2 percent in four months
Step 1
Concept
A measurable target to reduce defects is a quality objective. In exams understand defect reduction as quality objective.
Step 2
Why this answer is correct
The correct answer is A. दोषपूर्ण इकाइयों को चार महीनों में 6 प्रतिशत से 2 प्रतिशत करना / Reduce defective units from 6 percent to 2 percent in four months. A measurable target to reduce defects is a quality objective. In exams understand defect reduction as quality objective.
Step 3
Exam Tip
दोष घटाने का मापनीय लक्ष्य गुणवत्ता उद्देश्य है। परीक्षा में defect reduction को quality objective समझें।
Someday does not state a time limit. In exams a time bound objective is considered more effective.
Step 2
Why this answer is correct
The correct answer is C. कभी न कभी बिक्री बढ़ाना / Increase sales someday. Someday does not state a time limit. In exams a time bound objective is considered more effective.
Step 3
Exam Tip
कभी न कभी समय सीमा नहीं बताता। परीक्षा में time bound objective अधिक प्रभावी माना जाता है।
A. अगले वर्ष ब्रांड जागरूकता 35 प्रतिशत से 50 प्रतिशत करना/Increase brand awareness from 35 percent to 50 percent next year
Step 1
Concept
A target to increase brand awareness is a marketing objective. In exams treat market related measurable target as marketing objective.
Step 2
Why this answer is correct
The correct answer is A. अगले वर्ष ब्रांड जागरूकता 35 प्रतिशत से 50 प्रतिशत करना / Increase brand awareness from 35 percent to 50 percent next year. A target to increase brand awareness is a marketing objective. In exams treat market related measurable target as marketing objective.
Step 3
Exam Tip
ब्रांड जागरूकता बढ़ाने का लक्ष्य marketing objective है। परीक्षा में market related measurable target को marketing objective मानें।
It is a measurable target linked with employee development. In exams understand training completion target as objective.
Step 2
Why this answer is correct
The correct answer is A. उद्देश्य / Objective. It is a measurable target linked with employee development. In exams understand training completion target as objective.
Step 3
Exam Tip
यह कर्मचारी विकास से जुड़ा मापनीय लक्ष्य है। परीक्षा में training completion target को objective समझें।
B. तीन महीनों में स्थानीय बिक्री 8 प्रतिशत बढ़ाना/Increase local sales by 8 percent in three months
Step 1
Concept
The second target is more achievable and measurable. In exams consider realistic objective as correct.
Step 2
Why this answer is correct
The correct answer is B. तीन महीनों में स्थानीय बिक्री 8 प्रतिशत बढ़ाना / Increase local sales by 8 percent in three months. The second target is more achievable and measurable. In exams consider realistic objective as correct.
Step 3
Exam Tip
दूसरा लक्ष्य अधिक प्राप्त करने योग्य और मापनीय है। परीक्षा में realistic objective को सही मानें।
A. उद्देश्य बताता है क्या पाना है और रणनीति बताती है व्यापक दिशा कैसे अपनानी है/Objective states what to achieve and strategy states broad direction to follow
Step 1
Concept
Objective is the target and strategy may be the broad direction for that target. In exams remember the difference between target and route.
Step 2
Why this answer is correct
The correct answer is A. उद्देश्य बताता है क्या पाना है और रणनीति बताती है व्यापक दिशा कैसे अपनानी है / Objective states what to achieve and strategy states broad direction to follow. Objective is the target and strategy may be the broad direction for that target. In exams remember the difference between target and route.
Step 3
Exam Tip
उद्देश्य लक्ष्य है और रणनीति उस लक्ष्य की व्यापक दिशा हो सकती है। परीक्षा में target और route का अंतर याद रखें।
A. क्योंकि इसमें स्पष्ट परिणाम और समय है/Because it has clear result and time
Step 1
Concept
Score and time limit make the target measurable. In exams identify score based targets as objectives.
Step 2
Why this answer is correct
The correct answer is A. क्योंकि इसमें स्पष्ट परिणाम और समय है / Because it has clear result and time. Score and time limit make the target measurable. In exams identify score based targets as objectives.
Step 3
Exam Tip
स्कोर और समय सीमा लक्ष्य को मापनीय बनाते हैं। परीक्षा में score based targets को objective पहचानें।
A. वे वे अंतिम परिणाम हैं जिन्हें संगठन प्राप्त करना चाहता है/They are the final results that an organisation wants to achieve
Step 1
Concept
Objectives are the desired results of an organisation. In exams connect the words final results with objectives.
Step 2
Why this answer is correct
The correct answer is A. वे वे अंतिम परिणाम हैं जिन्हें संगठन प्राप्त करना चाहता है / They are the final results that an organisation wants to achieve. Objectives are the desired results of an organisation. In exams connect the words final results with objectives.
Step 3
Exam Tip
उद्देश्य संगठन के वांछित परिणाम होते हैं। परीक्षा में final results शब्द को objectives से जोड़ें।
C. ग्राहक शिकायतों में निष्पक्ष निर्णय लिया जाएगा/Fair decision will be taken in customer complaints
Step 1
Concept
The third statement guides decisions so it is policy. In exams distinguish measurable targets from guidance.
Step 2
Why this answer is correct
The correct answer is C. ग्राहक शिकायतों में निष्पक्ष निर्णय लिया जाएगा / Fair decision will be taken in customer complaints. The third statement guides decisions so it is policy. In exams distinguish measurable targets from guidance.
Step 3
Exam Tip
तीसरा कथन निर्णयों को दिशा देता है इसलिए नीति है। परीक्षा में measurable target और guidance को अलग पहचानें।
A. प्रयास बिखर सकते हैं/Efforts may become scattered
Step 1
Concept
Unclear objectives cannot give direction to efforts. In exams connect clear objectives with focused efforts.
Step 2
Why this answer is correct
The correct answer is A. प्रयास बिखर सकते हैं / Efforts may become scattered. Unclear objectives cannot give direction to efforts. In exams connect clear objectives with focused efforts.
Step 3
Exam Tip
अस्पष्ट उद्देश्य प्रयासों को दिशा नहीं दे पाते। परीक्षा में clear objectives को focused efforts से जोड़ें।
It is a measurable target with percentage and time limit. In exams treat a result target like recurrence reduction as objective.
Step 2
Why this answer is correct
The correct answer is B. उद्देश्य / Objective. It is a measurable target with percentage and time limit. In exams treat a result target like recurrence reduction as objective.
Step 3
Exam Tip
यह प्रतिशत और समय सीमा वाला मापनीय लक्ष्य है। परीक्षा में recurrence reduction जैसे result target को objective मानें।
