Business Ethics

Correct answer: A. Selling a product while hiding its defect

Hiding a product defect prevents the customer from making an informed choice and may expose the customer to loss or harm. It violates honesty, fairness, and the customer’s right to relevant information, so it is clearly unethical. Giving a receipt, recording expenses, and providing service on time are generally responsible practices that support transparency and accountability.

Correct answer: A. Damage to trust and reputation

When delivery falls below the promise, customers feel misled and disappointed. Repeated disappointment reduces trust, complaints may increase, and customers may stop returning or recommend competitors. A damaged reputation can therefore harm future sales more seriously than the immediate transaction helps. Accurate promises and reliable delivery are essential for satisfaction. Overpromising does not create legal exemption or eliminate costs.

Correct answer: A. Give correct information to customers

An ethical decision respects truth, fairness, and the customer’s ability to make an informed choice. Giving correct information allows customers to understand the product, its limitations, price, and relevant conditions before buying. Hiding defects, making false promises, or giving less quantity than stated deceives customers for private gain. Such actions may also damage trust, reputation, and legal compliance over time.

Correct answer: B. गुणवत्ता और कीमत के बारे में सही जानकारी देना

Business ethics requires honesty, fairness, and respect for the rights of stakeholders. Giving accurate information about quality and price enables customers to make an informed choice and builds trust. False claims, blaming complainants, or giving short measures may produce a temporary sale but damage fairness, reputation, and long-term relationships.

Correct answer: B. गलती स्वीकार कर कारण खोजकर सुधार करना

Accountability means accepting responsibility for one's decisions and their consequences. A responsible entrepreneur acknowledges an error, investigates its cause, informs relevant people when needed, and takes corrective action. Hiding mistakes, unfairly blaming employees, or deleting complaints avoids responsibility and prevents the enterprise from learning.

Correct answer: A. ग्राहक विश्वास घटेगा और प्रतिष्ठा खराब होगी

Misrepresenting quality is deceptive and violates ethical business conduct. Customers may discover the difference through use, complaints, returns, or comparison with alternatives. Repeated dissatisfaction reduces trust, repeat purchases, and positive reputation, while possibly increasing complaints and legal or financial consequences. A temporary sale cannot ensure long-term success.

Correct answer: A. Customer trust and reputation become stronger

Ethical business practices such as honesty, fair dealing, and responsible treatment build confidence among customers and other stakeholders. Over time, trust can strengthen reputation, encourage repeat purchases, and support stable relationships. Ethics does not eliminate the need for law or quality checks, and wrongful profit is not a sound long-term benefit. Therefore A is correct.

Correct answer: A. Selling by knowingly giving false information to customers

Business ethics requires honesty, fairness, and responsibility toward stakeholders. Knowingly giving false information manipulates customers and prevents them from making an informed choice, so it is unethical. Correct information, complaint resolution, and quality checks support responsible conduct and help build long-term trust.

Correct answer: A. Giving correct information to customers and maintaining quality

Ethical responsibility requires truthful communication, reasonable quality, fairness, and respect for stakeholders. Giving accurate information enables customers to make informed choices, while maintaining quality honours the promised value. False claims, secretly selling defective goods, and unfair treatment violate trust and responsibility even if they produce short-term gains.

Correct answer: A. Damage to trust and reputation

A false promise may create an initial sale, but customers eventually compare the claim with the actual product or service. If expectations are not met, complaints, refunds, negative word of mouth, and loss of repeat business may follow. Trust and reputation are long-term business assets, so deceptive promotion is both unethical and commercially harmful.

Correct answer: A. Social and ethical responsibility

Business decisions affect customers and the wider community, not only the owner’s profit. Selling a harmful product without proper responsibility can damage health, trust, and social welfare. Ethical and socially responsible business considers safety and consequences alongside earnings; creativity, time management, and bookkeeping do not address this violation.

Correct answer: A. So customers have correct expectations and trust remains

Truthful advertising helps customers form realistic expectations and make informed choices. If claims are exaggerated, customers may feel deceived, complain, return the product, or lose trust in the enterprise. Stating genuine limits supports transparency and ethical marketing, whereas the other options describe harmful outcomes rather than valid purposes.

Correct answer: A. When the idea is against society and law

Profit does not justify violating law, harming people, or creating serious social damage. An illegal or harmful idea can lead to penalties, loss of trust, and long-term harm even if it initially appears profitable. Effort, novelty, and competition are normal business considerations, not automatic reasons for rejection; hence A is correct.

Correct answer: A. Giving correct information and keeping promises

Ethical values guide an enterprise to act honestly, fairly, responsibly, and transparently. Giving accurate information and fulfilling promises help customers make informed decisions and build long-term trust. Hiding facts, making false claims, or breaking rules for profit violates ethical conduct, so option A gives the clearest example of business ethics.

Correct answer: A. Trust and long-term relationships

Transparent communication lets customers make informed decisions and shows that the entrepreneur accepts responsibility rather than hiding defects. When the promised improvement is carried out, credibility can strengthen further and support long-term relationships. Concealing weakness would create deception and later dissatisfaction, so trust and relationship quality in A are the likely outcomes.

Correct answer: A. जब मांग असुरक्षित या अनैतिक हो

Customer service does not mean accepting every request. A demand that creates safety hazards, violates law, deceives others or conflicts with ethical duties should be refused. Clear requests, timely payment and product availability are not reasons for refusal by themselves. Safety and ethical responsibility take priority over a sale.

Correct answer: A. ईमानदार जानकारी देना और ग्राहक हित का ध्यान रखना

An ethical entrepreneur communicates honestly, avoids misleading claims, provides suitable quality and considers the legitimate interests of customers, workers and society. Such conduct builds trust even when it may not produce the quickest sale. False claims, hiding defects and exploiting workers may create short-term gains but violate fairness and weaken long-term credibility.

Correct answer: A. व्यवसाय को सुरक्षित और भरोसेमंद चलाने के लिए

Legal compliance helps an enterprise operate within required standards, protect stakeholders and reduce the risk of penalties, disputes, closure or loss of reputation. It may include applicable tax, labour, safety, consumer and registration duties. Following law is not a way to avoid taxes or customer rights; it supports safe and trustworthy business conduct.

Correct answer: A. Because it breaks customer trust and ethical standards

A false advertising claim gives customers incorrect or misleading information. This can lead them to buy a product on a wrong understanding, damage their trust, and create complaints or legal problems. Honest and accurate communication is therefore an important part of business ethics. Options B, C, and D do not justify deception.

Correct answer: A. It builds trust, long-term relationships, and reputation

Business ethics guides decisions about honesty, fairness, responsibility, and respect for stakeholders. Ethical conduct encourages customers, employees, suppliers, and investors to trust the enterprise, supporting lasting relationships and a good reputation. It may require responsible investment, but it is not merely an added cost and never permits cheating or rule-breaking. Hence, option A is correct.

Correct answer: A. It makes the business safer, more trustworthy, and lawful

Legal compliance means operating according to applicable requirements such as licences, taxes, labour rules, safety standards, and consumer protection provisions. It helps reduce penalties, disputes, and avoidable harm while strengthening the legitimacy and trustworthiness of the business. Compliance cannot eliminate every business risk or customer need, and it does not necessarily stop production. Therefore, option A is correct.

Correct answer: A. Honesty and ethical business behaviour

Giving complete and accurate information, including a product limitation, is an example of honesty, transparency, and ethical business conduct. It enables customers to make informed choices and can build long-term trust. The other options do not correctly describe truthful communication with customers.