In which situation should an entrepreneur refuse a customer's demand?
Answer and explanation
Correct answer: जब मांग असुरक्षित या अनैतिक हो
Customer service does not mean accepting every request. A demand that creates safety hazards, violates law, deceives others or conflicts with ethical duties should be refused. Clear requests, timely payment and product availability are not reasons for refusal by themselves. Safety and ethical responsibility take priority over a sale.
Frequently asked questions
What is the correct answer to this question?
जब मांग असुरक्षित या अनैतिक हो
Why is this the correct answer?
Customer service does not mean accepting every request. A demand that creates safety hazards, violates law, deceives others or conflicts with ethical duties should be refused. Clear requests, timely payment and product availability are not reasons for refusal by themselves. Safety and ethical responsibility take priority over a sale.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Business Ethics.
