How is customer trust built in a business?
Answer and explanation
Correct answer: By being honest and consistently providing good quality
Customer trust develops when a business communicates honestly, provides dependable quality, keeps reasonable promises, and responds responsibly to complaints. Trust is strengthened by consistent actions over time, not by exaggerated claims. Misleading information, impossible promises, and ignored complaints make customers doubt the business, so option A is the only suitable answer.
Frequently asked questions
What is the correct answer to this question?
By being honest and consistently providing good quality
Why is this the correct answer?
Customer trust develops when a business communicates honestly, provides dependable quality, keeps reasonable promises, and responds responsibly to complaints. Trust is strengthened by consistent actions over time, not by exaggerated claims. Misleading information, impossible promises, and ignored complaints make customers doubt the business, so option A is the only suitable answer.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Business Ethics.
