An entrepreneur openly shared a product weakness and promised improvement. What will this increase?
Answer and explanation
Correct answer: Trust and long-term relationships
Transparent communication lets customers make informed decisions and shows that the entrepreneur accepts responsibility rather than hiding defects. When the promised improvement is carried out, credibility can strengthen further and support long-term relationships. Concealing weakness would create deception and later dissatisfaction, so trust and relationship quality in A are the likely outcomes.
Frequently asked questions
What is the correct answer to this question?
Trust and long-term relationships
Why is this the correct answer?
Transparent communication lets customers make informed decisions and shows that the entrepreneur accepts responsibility rather than hiding defects. When the promised improvement is carried out, credibility can strengthen further and support long-term relationships. Concealing weakness would create deception and later dissatisfaction, so trust and relationship quality in A are the likely outcomes.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Social Responsibilities of Business and Business Ethics. Topic: Business Ethics.
