Introduction to entrepreneurship

Correct answer: C. The product and promotion can be designed for the right people

Identifying the target customer group tells the entrepreneur whose problem the product should solve and what features, price, message, and selling channel may suit those customers. This makes product planning and promotion more focused and effective. Therefore, option C is correct. It does not make every person a customer, remove competition, or make the business location irrelevant.

Correct answer: D. On the basis of demand, resources, risk, and possible return

A business idea should be compared using relevant and objective criteria rather than personal liking or appearance. The entrepreneur should examine whether customers need the product, whether the required money and resources are available, what risks may arise, and whether the possible return justifies the effort. Hence, option D is correct. A name, friends’ opinions, or decoration cost alone cannot establish business potential.

Correct answer: A. It motivates the entrepreneur to find solutions during difficulties

Positive thinking helps an entrepreneur remain hopeful, focused, and willing to try constructive solutions when problems occur. It does not mean ignoring facts or pretending that failure has not happened. A sensible entrepreneur combines optimism with learning, planning, and risk assessment. Therefore, option A is correct; the other choices confuse positive thinking with hiding failure, avoiding analysis, or justifying wrong decisions.

Correct answer: C. Machines and equipment

A physical resource is a tangible item that a business can use in its operations. Machines and equipment can be seen, owned or used to produce goods and provide services, so option C is correct. Self-confidence and employee experience are human qualities, while customer opinion is information rather than a physical asset.

Correct answer: D. To use money properly and control expenses

Financial resource management helps an entrepreneur plan income and expenditure, pay necessary costs, and use available money for important business activities. A budget can reveal unnecessary spending and help maintain cash flow, so option D is correct. Taking more loans, removing employees, or changing market demand is not the purpose of financial management.

Correct answer: A. On the basis of importance and deadline

Task prioritisation means deciding which work should be completed first. An entrepreneur should consider both the importance of a task and its deadline, because an urgent and important activity may affect customers, costs or other work. Therefore, option A is correct. Choosing only easy tasks or personal favourites may leave essential work unfinished, while no plan wastes time.

Correct answer: B. Market research

Market research is the systematic collection of information about customers, their needs, preferences and opinions. A questionnaire gathers direct responses that can help an entrepreneur judge demand and improve a product, so option B is correct. Production control monitors manufacturing, auditing checks records, and employee training develops staff skills; none of these is the main purpose of the questionnaire.

Correct answer: C. The idea can be tested with fewer resources

Starting on a small scale allows an entrepreneur to test a business idea, customer response and daily operations before investing large amounts of money. Feedback from this initial stage can guide improvements and limit possible losses, so option C is correct. Small-scale work does not guarantee success, remove the need for planning, or ensure that all customers arrive immediately.

Correct answer: D. Investigate the causes of complaints and improve quality

Rapidly increasing sales are not enough if customers are becoming dissatisfied. The entrepreneur should record the complaints, identify common causes, check the product or service process, and take corrective action. Improving quality can increase customer trust, repeat purchases, and long-term success. Focusing only on sales or deleting complaints hides the problem, while raising the price does not solve the underlying quality issue.

Correct answer: A. It helps discover new information, opportunities, and solutions

Curiosity encourages an entrepreneur to ask questions, learn about customer needs, observe changes, and explore better ways of working. This can reveal new business opportunities and useful solutions to problems. Curiosity does not mean delaying every task or avoiding decisions; rather, it supports informed decisions. Ignoring customers is the opposite of the learning attitude that curiosity promotes.

Correct answer: B. Gather information and prepare alternative plans

Uncertainty means that the future outcome cannot be known with complete confidence. An entrepreneur can manage it by collecting relevant information, studying customers and competitors, estimating possible risks, and preparing alternative or contingency plans. This does not remove every risk, but it improves readiness and decision quality. Stopping all decisions prevents progress, while a large unresearched investment and ignoring the market increase risk.

Correct answer: C. Dividing a goal into smaller measurable steps

A large annual sales target can be difficult to monitor at one time. Dividing it into monthly targets creates smaller, measurable milestones. The entrepreneur can compare actual monthly sales with each target, identify delays, and take corrective action early. This is a goal-setting and progress-monitoring technique. It is not market segmentation, because no customer group is being divided, and it does not mean avoiding risk or ending the work.

Correct answer: D. Different tasks can be handled better according to members’ expertise

A business usually needs several kinds of work, such as product development, finance, marketing, customer service, and operations. Team members with different skills can take responsibility for areas in which they are capable, while sharing ideas to solve problems. This complementarity can improve the quality and efficiency of work. Diverse skills do not make expenses zero, prevent decisions, or require everyone to perform the same task.

Correct answer: A. The customer can make a better purchase decision

Clearly explaining a product’s benefits gives customers useful information about how it may solve their needs. With accurate information, they can compare the product with alternatives, judge its value, and decide whether to buy it. It does not remove production cost or automatically increase production, and communication cannot legally stop competitors.

Correct answer: B. Cost and pricing strategy

If a useful product is priced too high, the entrepreneur should examine the costs involved and the pricing strategy. Lowering unnecessary costs, improving efficiency, or setting a price that customers can reasonably pay may improve sales. A business name, package colour, or employee age does not directly solve the main problem of unaffordable pricing.

Correct answer: C. Through consistent quality, honesty, and good service

A business earns a strong reputation when customers repeatedly receive reliable quality, honest information, fair treatment, and helpful service. Advertising or an impressive office may attract attention, but they cannot replace trustworthy performance. Criticising competitors does not create lasting customer confidence. Therefore, consistent quality, honesty, and service are the sound basis of reputation.

Correct answer: D. Make eco-friendly improvements in materials or processes

Responsible entrepreneurship requires the entrepreneur to recognise environmental harm and reduce it. Reviewing materials, redesigning the product, reducing waste, or improving the production process can lower the damage. Hiding information, expanding unchanged production, or blaming customers avoids responsibility and may increase the problem. Thus, an eco-friendly improvement is the responsible choice.

Correct answer: A. Providing good after-sales service

Customer retention means encouraging existing customers to remain with the business and buy again. Good after-sales service, such as helping with use, repairs, or complaints, builds satisfaction and trust after the sale. Ignoring complaints, lowering quality, or giving false information damages the relationship and makes customers more likely to leave rather than remain loyal.

Correct answer: B. The financial condition of the business

Regularly comparing income with expenses helps an entrepreneur judge the business’s financial condition. If income is greater than expenses, the business may be earning a profit; if expenses are greater, it may be facing a loss or financial pressure. This review also helps control unnecessary spending and plan future payments. Customer age, employee count, and weather do not directly show financial health.

Correct answer: C. The movement of money into and out of the business

Cash flow means the movement of cash into and out of a business during a period. Cash may come from sales, investments, or loans, and may go out for supplies, wages, rent, or other payments. A business can show accounting profit but still have difficulty paying bills if cash has not yet been received. Therefore, a loan, sales count, or product transport alone is not cash flow.

Correct answer: D. The possibility of lower sales and profit in the future

A falling number of customers can indicate weakening demand, even if the business is still profitable today. If the trend continues, sales may decline and fixed costs may become harder to cover, reducing future profit. The entrepreneur should investigate customer feedback, competition, pricing, and product quality. The situation does not itself show an immediate need for staff, total machine failure, or the end of regulations.

Correct answer: A. To identify strengths and areas needing improvement

Assessing personal skills develops self-awareness. It helps an entrepreneur recognise strengths that can support the business and identify weaknesses that may require practice, training, teamwork, or expert assistance. This process is not mainly for collecting certificates or defeating competitors. It also does not mean doing every task alone; understanding one’s limits can encourage sensible delegation and collaboration.

Correct answer: B. When specialised knowledge is needed in a technical, legal, or financial matter

An entrepreneur should seek expert advice when a decision involves specialised knowledge or significant risk, such as technical design, legal compliance, taxation, contracts, or financial planning. Timely advice can prevent costly mistakes and improve safety and compliance. Seeking help does not mean giving up responsibility or asking others to make every minor decision. Expert advice also complements, rather than replaces, market research.

Correct answer: C. Artisans may gain wider markets and income opportunities

An online store can display local products to customers beyond the artisan’s village or town. If more people see and buy these products, artisans may receive more orders, earn better income, and continue their traditional skills. Online selling does not automatically guarantee success, but it can widen market access. Therefore, option C is correct; the other options describe unlikely negative or extreme results.

Correct answer: D. Evaluate the benefits, cost, and impact of the change

Before making a business change, an entrepreneur should study what the change is expected to improve, how much it will cost, and how it may affect workers, customers, and operations. A small trial or feedback process may also help reduce uncertainty. This evaluation supports a responsible decision. Option D is correct, while the other choices involve hurried action, poor communication, or unnecessary financial risk.