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Customer Service

Class 12 Business Studies के इस tag से जुड़े questions। हर question के साथ chapter, topic, level और difficulty दी गई है।

Business StudiesA company states that elderly customers will be given extra assistance in customer service. What is this?Class 12PlanningPolicyMedium Business StudiesAn objective is to reduce the customer complaint escalation rate from 8% to 3% next quarter. What does this indicate?Class 12PlanningObjectivesHard Business StudiesA company aims to reduce its repeat complaint rate from 16% to 8% next year. What kind of target is this?Class 12PlanningObjectivesHard Business StudiesA company tells employees that its objective is to reduce customer waiting time to under ten minutes. Which benefit does this objective directly provide?Class 12PlanningObjectivesHard Business StudiesWhich statement shows a customer service objective?Class 12PlanningObjectivesMedium Business StudiesA company aims to improve its customer satisfaction score. What type of objective does this illustrate?Class 12PlanningObjectivesEasy Business StudiesA company sets a target to keep the average response time to customer complaints below 24 hours next month. What is this an example of?Class 12PlanningObjectivesEasy Business StudiesWhich option is a customer service objective?Class 12PlanningObjectivesEasy Business StudiesA company aims to reduce the time taken to resolve customer complaints. This is an objective in which area?Class 12PlanningObjectivesEasy Business StudiesA company decides that fair compensation may be given to customers in case of poor service. This is an example of which plan?Class 12PlanningTypes of plansMedium Business StudiesA company decides that customer complaints will be answered within 48 hours. Which type of plan is this?Class 12PlanningTypes of plansMedium Business StudiesIf a company sets a goal to reduce complaints, what can be an alternative course of action?Class 12PlanningPlanning processMedium Business StudiesA company wrote every customer service reply in advance so employees could not solve unusual problems. Which limitation is clear?Class 12PlanningLimitations of planningHard Business StudiesIf a plan has a fixed script for customer service and complex customer cases remain unsolved, which limitation is shown?Class 12PlanningLimitations of planningHard Business StudiesWhen every permission is written in a plan and employees cannot solve customer problems quickly what is the main reason?Class 12PlanningLimitations of planningEasy Business StudiesAn organisation tests self-service kiosks as a new way to improve customer experience. Which benefit of planning does this illustrate?Class 12PlanningImportance of planningExpert Business StudiesIf planning leads all branches to follow the same service process, what benefit can customers receive?Class 12PlanningImportance of planningMedium Business StudiesDuring demonetisation a customer did not get order confirmation even after payment deduction. What is the most appropriate system improvement?Class 12Business EnvironmentDemonetisationHard Business StudiesIn which situation could pressure on customer service staff increase due to demonetisation?Class 12Business EnvironmentDemonetisationMedium Business StudiesWhy was it necessary to train employees in digital payment process after demonetisation?Class 12Business EnvironmentDemonetisationHard