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Customer Service

Class 12 Business Studies के इस tag से जुड़े questions। हर question के साथ chapter, topic, level और difficulty दी गई है।

Business StudiesIf a customer service improvement programme creates a complaint portal but no responsible team is fixed, which element is missing?Class 12PlanningProgrammeHardBusiness StudiesA company plans helpline training response time and review meeting to reduce customer complaints. What type of plan is this?Class 12PlanningProgrammeMediumBusiness StudiesA company fixed complaint portal training response time and review to reduce customer complaints. What is this?Class 12PlanningProgrammeMediumBusiness StudiesWhich option shows a programme result related to customer service?Class 12PlanningProgrammeMediumBusiness StudiesA company plans to start a complaint counter training and feedback system to improve customer service. What is this?Class 12PlanningProgrammeEasyBusiness StudiesIf a company adopts premium positioning but cuts the customer service budget, what problem is visible?Class 12PlanningBudgetExpertBusiness StudiesWhich statement shows a policy rather than a rule?Class 12PlanningRuleExpertBusiness StudiesA company decides that every customer complaint must be answered within twenty four hours. What is this?Class 12PlanningRuleMediumBusiness StudiesWhich example shows a customer service rule?Class 12PlanningRuleEasyBusiness StudiesWhich is the most suitable example of a rule?Class 12PlanningRuleEasyBusiness StudiesWhich example shows a customer service method?Class 12PlanningMethodEasyBusiness StudiesIf a customer-service procedure does not include a step for updating customers on their case status, what issue is likely?Class 12PlanningProcedureHardBusiness StudiesIn a complaint-handling procedure, customers receive no update after registering a complaint. What problem is most likely to result?Class 12PlanningProcedureHardBusiness StudiesIf a customer-service procedure does not include a step for updating customers about their case status, what service problem may result?Class 12PlanningProcedureHardBusiness StudiesIn a customer service centre after a call arrives first ticket is created then problem is recorded then it is sent to solution team. What is this?Class 12PlanningProcedureMediumBusiness StudiesWhich option describes a customer refund procedure?Class 12PlanningProcedureEasyBusiness StudiesA company is designing a procedure for handling customer complaints. Which action could be a suitable first step?Class 12PlanningProcedureEasyBusiness StudiesA customer-priority policy says to assist elderly customers first but does not mention customers with disabilities. What is a suitable improvement?Class 12PlanningPolicyHardBusiness StudiesA customer-service policy requires staff to use a polite tone, but response priority is important and the policy does not address it. What weakness may result?Class 12PlanningPolicyHardBusiness StudiesA company said courtesy will be maintained first in every customer-related problem. This is an example of what?Class 12PlanningPolicyEasy

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