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What is the risk if an organisation's official message is sent through an informal social group?

Answer and explanation

Correct answer: Authenticity and control may become doubtful

The governing concept is choosing an appropriate communication method and channel. An informal social group may allow forwarding, editing, misunderstanding, or access by unauthorised people, so the sender and the final version may become uncertain. Therefore, authenticity and control may be doubtful, making option D correct. Options A, B, and C incorrectly assume that informality automatically improves clarity, proof, or confidentiality.

Related tags

Official CommunicationInformal GroupAuthenticityMessage ControlCommunication ChannelMethods Of CommunicationCommunication Skills IArtificial Intelligence

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