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In which situation may a telephone call be more suitable than an email?

Answer and explanation

Correct answer: When an immediate response is required

The governing concept is choosing a communication channel according to purpose, urgency, and record requirements. A telephone call allows the sender and receiver to ask questions and respond immediately, so it is more suitable when an urgent answer is needed; option A is correct. Email is generally better for a permanent written record or a detailed table. If the receiver cannot answer, a call is obviously less suitable, so D is also incorrect.

Related tags

TelephoneEmailImmediate-FeedbackChannel-SelectionMethods Of CommunicationCommunication Skills IArtificial IntelligenceClass 9 Mcq

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