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An institution sends important information only by email although some employees do not check email regularly. What is the main planning flaw?

Answer and explanation

Correct answer: Excessive dependence on one medium

The governing concept is planning for reach and receiver access. Important information should use a channel that the whole target group can reasonably receive; relying only on email excludes employees who do not check it regularly. Option D is correct. A written record, formal style, and sender identification may be advantages, but none fixes the accessibility gap. A second suitable channel could improve reach.

Related tags

Single ChannelMulti-Channel CommunicationReceiver AccessCommunication PlanningMethods Of CommunicationCommunication Skills IArtificial IntelligenceClass 9 Mcq

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