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A message was sent through several media but each contained different wording and instructions. What is the risk?

Answer and explanation

Correct answer: Receivers may become confused and take different actions

The governing concept is consistency in multi-channel communication. When the same announcement uses conflicting wording or instructions, receivers cannot tell which version is authoritative. They may interpret the message differently and take inconsistent actions, causing errors and reducing trust. Option B is correct. Using several media does not automatically improve confidentiality or accuracy, and it never removes the need for feedback; therefore A, C, and D are wrong.

Related tags

Multichannel CommunicationMessage ConsistencyConfusionInstructionsMethods Of CommunicationCommunication Skills IArtificial IntelligenceClass 9 Mcq

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