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Business Studies Quiz - Class 12 Business Studies Hard Le...

Question 1/50 Hard Business Studies Planning Policy Class 12 Level 105

एक कंपनी की छूट नीति कहती है कि पुराने ग्राहकों को उचित छूट मिल सकती है लेकिन छूट सीमा स्पष्ट नहीं है। मुख्य कमजोरी क्या है?

A company's discount policy says old customers may get fair discount but the discount limit is not clear. What is the main weakness?

Explanation opens after your attempt

Correct Answer

B. निर्णय सीमा अस्पष्ट हैDecision limit is unclear

Step 1

Concept

A policy should clearly state limits along with discretion. In exams treat unclear limit as a weak policy.

Step 2

Why this answer is correct

The correct answer is B. निर्णय सीमा अस्पष्ट है / Decision limit is unclear. A policy should clearly state limits along with discretion. In exams treat unclear limit as a weak policy.

Step 3

Exam Tip

नीति में विवेक के साथ सीमा स्पष्ट होनी चाहिए। परीक्षा में अस्पष्ट सीमा को कमजोर नीति मानें।

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Question 2/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि खरीद नीति स्थानीय विक्रेताओं को अवसर देती है लेकिन गुणवत्ता जांच को भी अनिवार्य मानती है तो यह किस गुण को दिखाती है?

If purchase policy gives opportunity to local vendors but also treats quality check as necessary which quality does it show?

Explanation opens after your attempt

Correct Answer

A. संतुलित निर्णय मार्गदर्शनBalanced decision guidance

Step 1

Concept

It balances equal opportunity and quality. In exams treat balanced criteria as a sign of good policy.

Step 2

Why this answer is correct

The correct answer is A. संतुलित निर्णय मार्गदर्शन / Balanced decision guidance. It balances equal opportunity and quality. In exams treat balanced criteria as a sign of good policy.

Step 3

Exam Tip

यह समान अवसर और गुणवत्ता दोनों को संतुलित करती है। परीक्षा में संतुलित criteria को अच्छी नीति का संकेत मानें।

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Question 3/50 Hard Business Studies Planning Policy Class 12 Level 105

एक refund policy कहती है कि ग्राहक हित देखा जाएगा पर fraud रोकने का कोई मानदंड नहीं है। कौन सा जोखिम बढ़ेगा?

A refund policy says customer interest will be considered but has no standard to stop fraud. Which risk will increase?

Explanation opens after your attempt

Correct Answer

C. गलत refunds और असंगत निर्णयWrong refunds and inconsistent decisions

Step 1

Concept

A very open policy can cause misuse. In exams check control criteria along with flexibility.

Step 2

Why this answer is correct

The correct answer is C. गलत refunds और असंगत निर्णय / Wrong refunds and inconsistent decisions. A very open policy can cause misuse. In exams check control criteria along with flexibility.

Step 3

Exam Tip

बहुत खुली policy misuse करा सकती है। परीक्षा में flexibility के साथ control criteria भी देखें।

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Question 4/50 Hard Business Studies Planning Policy Class 12 Level 105

कंपनी की privacy policy ग्राहक आंकड़ों की सुरक्षा का वादा करती है लेकिन third party sharing की approval authority तय नहीं है। मुख्य कमी क्या है?

A company's privacy policy promises customer data safety but approval authority for third party sharing is not fixed. What is the main weakness?

Explanation opens after your attempt

Correct Answer

D. जिम्मेदारी और नियंत्रण अस्पष्ट हैंResponsibility and control are unclear

Step 1

Concept

Policy should clearly state who will decide. In exams connect authority clarity with effective policy.

Step 2

Why this answer is correct

The correct answer is D. जिम्मेदारी और नियंत्रण अस्पष्ट हैं / Responsibility and control are unclear. Policy should clearly state who will decide. In exams connect authority clarity with effective policy.

Step 3

Exam Tip

Policy में कौन निर्णय लेगा यह स्पष्ट होना चाहिए। परीक्षा में authority clarity को effective policy से जोड़ें।

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Question 5/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि promotion policy में merit लिखा है लेकिन actual promotion seniority के आधार पर हो रही है तो कौन सी समस्या है?

If promotion policy mentions merit but actual promotion is happening on seniority basis what problem exists?

Explanation opens after your attempt

Correct Answer

A. नीति और व्यवहार में असंगतिMismatch between policy and practice

Step 1

Concept

Difference between written policy and practice is implementation failure. In exams identify policy practice gap.

Step 2

Why this answer is correct

The correct answer is A. नीति और व्यवहार में असंगति / Mismatch between policy and practice. Difference between written policy and practice is implementation failure. In exams identify policy practice gap.

Step 3

Exam Tip

लिखित नीति और व्यवहार में अंतर implementation failure है। परीक्षा में policy practice gap को पहचानें।

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Question 6/50 Hard Business Studies Planning Policy Class 12 Level 105

एक policy कहती है कि employee complaints निष्पक्ष सुनी जाएंगी लेकिन शिकायतकर्ता की पहचान खुल जाती है। कौन सा policy principle कमजोर है?

A policy says employee complaints will be heard fairly but complainant identity gets exposed. Which policy principle is weak?

Explanation opens after your attempt

Correct Answer

B. गोपनीयता और सुरक्षाConfidentiality and safety

Step 1

Concept

Confidentiality builds trust in grievance policy. In exams check confidentiality in grievance policy.

Step 2

Why this answer is correct

The correct answer is B. गोपनीयता और सुरक्षा / Confidentiality and safety. Confidentiality builds trust in grievance policy. In exams check confidentiality in grievance policy.

Step 3

Exam Tip

शिकायत नीति में गोपनीयता भरोसा बढ़ाती है। परीक्षा में grievance policy में confidentiality देखें।

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Question 7/50 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में नीति की जगह उद्देश्य दिया गया है?

Which option gives an objective instead of policy?

Explanation opens after your attempt

Correct Answer

C. एक वर्ष में customer complaints बीस प्रतिशत घटानाReducing customer complaints by twenty percent in one year

Step 1

Concept

A target with twenty percent and one year is objective. In exams separate measurable result from policy.

Step 2

Why this answer is correct

The correct answer is C. एक वर्ष में customer complaints बीस प्रतिशत घटाना / Reducing customer complaints by twenty percent in one year. A target with twenty percent and one year is objective. In exams separate measurable result from policy.

Step 3

Exam Tip

बीस प्रतिशत और एक वर्ष वाला target objective है। परीक्षा में measurable result को policy से अलग करें।

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Question 8/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि नीति कहती है कि supplier delay पर penalty लग सकती है और कारण भी देखा जाएगा तो यह rule से अलग क्यों है?

If a policy says penalty may be imposed for supplier delay and reason will also be considered why is it different from a rule?

Explanation opens after your attempt

Correct Answer

A. क्योंकि इसमें विवेक और मानदंड दोनों हैंBecause it has both discretion and criteria

Step 1

Concept

May and checking reason show policy flexibility. In exams treat discretion with criteria as a policy clue.

Step 2

Why this answer is correct

The correct answer is A. क्योंकि इसमें विवेक और मानदंड दोनों हैं / Because it has both discretion and criteria. May and checking reason show policy flexibility. In exams treat discretion with criteria as a policy clue.

Step 3

Exam Tip

May और कारण देखना policy की flexibility दिखाता है। परीक्षा में विवेक के साथ criteria को policy clue मानें।

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Question 9/50 Hard Business Studies Planning Policy Class 12 Level 105

एक company की safety policy मजबूत है लेकिन supervisors production speed के लिए उसे ignore करते हैं। यह किस failure को दिखाता है?

A company's safety policy is strong but supervisors ignore it for production speed. Which failure does this show?

Explanation opens after your attempt

Correct Answer

B. Leadership compliance failure

Step 1

Concept

Supervisors role is necessary in policy compliance. In exams connect compliance with policy effectiveness.

Step 2

Why this answer is correct

The correct answer is B. Leadership compliance failure. Supervisors role is necessary in policy compliance. In exams connect compliance with policy effectiveness.

Step 3

Exam Tip

Policy पालन में supervisors की भूमिका जरूरी है। परीक्षा में compliance को policy effectiveness से जोड़ें।

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Question 10/50 Hard Business Studies Planning Policy Class 12 Level 105

कंपनी ने कहा कि customer data use में consent और purpose दोनों देखे जाएंगे। यह policy क्यों मजबूत है?

A company said consent and purpose will both be checked in customer data use. Why is this policy strong?

Explanation opens after your attempt

Correct Answer

C. यह relevant ethical criteria देती हैIt gives relevant ethical criteria

Step 1

Concept

Consent and purpose are clear criteria for privacy decisions. In exams treat ethical criteria as strong policy.

Step 2

Why this answer is correct

The correct answer is C. यह relevant ethical criteria देती है / It gives relevant ethical criteria. Consent and purpose are clear criteria for privacy decisions. In exams treat ethical criteria as strong policy.

Step 3

Exam Tip

Consent और purpose privacy decisions के स्पष्ट criteria हैं। परीक्षा में ethical criteria को strong policy मानें।

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Question 11/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि policy इतनी कठोर है कि हर delay पर same punishment देती है और genuine reason नहीं देखती तो वह किसके करीब हो जाती है?

If a policy is so rigid that it gives same punishment for every delay and ignores genuine reason what does it become closer to?

Explanation opens after your attempt

Correct Answer

D. नियमRule

Step 1

Concept

A rigid policy without discretion becomes like a rule. In exams connect rigidity with rule.

Step 2

Why this answer is correct

The correct answer is D. नियम / Rule. A rigid policy without discretion becomes like a rule. In exams connect rigidity with rule.

Step 3

Exam Tip

बिना विवेक की कठोर policy rule जैसी हो जाती है। परीक्षा में rigidity को rule से जोड़ें।

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Question 12/50 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy hierarchy सही दिखाई देती है?

Which option correctly shows policy hierarchy?

Explanation opens after your attempt

Correct Answer

A. Corporate ethics policy के अनुसार advertising और sales policies बननाAdvertising and sales policies being made according to corporate ethics policy

Step 1

Concept

A higher level policy can guide lower policies. In exams connect aligned policies with hierarchy.

Step 2

Why this answer is correct

The correct answer is A. Corporate ethics policy के अनुसार advertising और sales policies बनना / Advertising and sales policies being made according to corporate ethics policy. A higher level policy can guide lower policies. In exams connect aligned policies with hierarchy.

Step 3

Exam Tip

उच्च स्तर की policy lower policies को guide कर सकती है। परीक्षा में aligned policies को hierarchy से जोड़ें।

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Question 13/50 Hard Business Studies Planning Policy Class 12 Level 105

एक विज्ञापन policy verified claims कहती है लेकिन sales team oral promises में गलत लाभ बताती है। कौन सा issue है?

An advertising policy says verified claims but the sales team gives wrong benefits in oral promises. What is the issue?

Explanation opens after your attempt

Correct Answer

A. Policy violation

Step 1

Concept

Policy becomes effective not only by writing but by compliance. In exams understand unethical claim as policy breach.

Step 2

Why this answer is correct

The correct answer is A. Policy violation. Policy becomes effective not only by writing but by compliance. In exams understand unethical claim as policy breach.

Step 3

Exam Tip

Policy केवल लिखने से नहीं बल्कि पालन से effective होती है। परीक्षा में unethical claim को policy breach समझें।

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Question 14/50 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy और procedure सही तरह अलग हैं?

Which option correctly separates policy and procedure?

Explanation opens after your attempt

Correct Answer

B. Policy decision principle है procedure implementation steps हैंPolicy is decision principle and procedure is implementation steps

Step 1

Concept

Policy states what the basis will be and procedure states how steps will move. In exams keep principle and steps separate.

Step 2

Why this answer is correct

The correct answer is B. Policy decision principle है procedure implementation steps हैं / Policy is decision principle and procedure is implementation steps. Policy states what the basis will be and procedure states how steps will move. In exams keep principle and steps separate.

Step 3

Exam Tip

Policy क्या आधार होगा बताती है और procedure कैसे steps चलेंगे बताता है। परीक्षा में principle और steps अलग रखें।

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Question 15/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि training policy कहती है कि कमजोर employees को support मिलेगा लेकिन weakness identify करने का तरीका नहीं है तो क्या कमी है?

If training policy says weak employees will get support but has no way to identify weakness what is the weakness?

Explanation opens after your attempt

Correct Answer

B. सहायता criteria अधूरे हैंSupport criteria are incomplete

Step 1

Concept

Policy should have a basis to identify beneficiaries. In exams treat unclear eligibility as weak policy.

Step 2

Why this answer is correct

The correct answer is B. सहायता criteria अधूरे हैं / Support criteria are incomplete. Policy should have a basis to identify beneficiaries. In exams treat unclear eligibility as weak policy.

Step 3

Exam Tip

Policy में beneficiary पहचानने का आधार होना चाहिए। परीक्षा में unclear eligibility को weak policy मानें।

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Question 16/50 Hard Business Studies Planning Policy Class 12 Level 105

कंपनी की return policy genuine defect और customer misuse दोनों को अलग करने को कहती है। इसका मुख्य लाभ क्या है?

A company's return policy asks to separate genuine defect and customer misuse. What is the main benefit?

Explanation opens after your attempt

Correct Answer

A. Fairness और control दोनों मिलते हैंBoth fairness and control are achieved

Step 1

Concept

It protects genuine customers and stops misuse. In exams treat balanced policy as strong policy.

Step 2

Why this answer is correct

The correct answer is A. Fairness और control दोनों मिलते हैं / Both fairness and control are achieved. It protects genuine customers and stops misuse. In exams treat balanced policy as strong policy.

Step 3

Exam Tip

यह genuine customer को protect करती है और misuse रोकती है। परीक्षा में balanced policy को strong policy मानें।

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Question 17/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि policy users को policy समझाई नहीं गई तो कौन सा outcome सबसे संभव है?

If policy users are not explained the policy which outcome is most likely?

Explanation opens after your attempt

Correct Answer

B. निर्णयों में असंगति बढ़ेगीInconsistency in decisions will increase

Step 1

Concept

Benefit of policy depends on communication. In exams treat communicated policy as effective.

Step 2

Why this answer is correct

The correct answer is B. निर्णयों में असंगति बढ़ेगी / Inconsistency in decisions will increase. Benefit of policy depends on communication. In exams treat communicated policy as effective.

Step 3

Exam Tip

Policy का benefit communication पर निर्भर करता है। परीक्षा में communicated policy को effective मानें।

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Question 18/50 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy की जगह strategy दी गई है?

Which option gives strategy instead of policy?

Explanation opens after your attempt

Correct Answer

B. Premium market में जाने के लिए digital channel और service model चुननाChoosing digital channel and service model to enter premium market

Step 1

Concept

Market entry and channel choice are broad strategy. In exams treat broad action path as strategy and decision guide as policy.

Step 2

Why this answer is correct

The correct answer is B. Premium market में जाने के लिए digital channel और service model चुनना / Choosing digital channel and service model to enter premium market. Market entry and channel choice are broad strategy. In exams treat broad action path as strategy and decision guide as policy.

Step 3

Exam Tip

Market entry और channel choice broad strategy है। परीक्षा में broad action path को strategy और decision guide को policy मानें।

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Question 19/50 Hard Business Studies Planning Policy Class 12 Level 105

एक supplier policy में conflict of interest disclose करना जरूरी है। यह कौन सा policy value दिखाता है?

A supplier policy requires disclosure of conflict of interest. Which policy value does it show?

Explanation opens after your attempt

Correct Answer

A. Transparency

Step 1

Concept

Disclosure increases decision fairness and trust. In exams treat transparency as a strong policy quality.

Step 2

Why this answer is correct

The correct answer is A. Transparency. Disclosure increases decision fairness and trust. In exams treat transparency as a strong policy quality.

Step 3

Exam Tip

Disclosure से decision fairness और trust बढ़ता है। परीक्षा में transparency को strong policy quality मानें।

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Question 20/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि overtime policy में employees की सहमति और health limit दोनों लिखे हैं तो यह किस बात का संकेत है?

If overtime policy mentions employee consent and health limit both what does it indicate?

Explanation opens after your attempt

Correct Answer

A. Balanced employee welfare guidance

Step 1

Concept

It balances productivity and employee welfare. In exams understand policy with welfare criteria as balanced.

Step 2

Why this answer is correct

The correct answer is A. Balanced employee welfare guidance. It balances productivity and employee welfare. In exams understand policy with welfare criteria as balanced.

Step 3

Exam Tip

यह productivity और employee welfare दोनों को balance करती है। परीक्षा में welfare criteria वाली policy को balanced समझें।

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Question 21/50 Hard Business Studies Planning Policy Class 12 Level 105

किस स्थिति में policy review सबसे जरूरी है?

In which situation is policy review most necessary?

Explanation opens after your attempt

Correct Answer

A. समान मामलों में अलग अलग branch decisions की complaints बढ़नाComplaints increasing about different branch decisions in similar cases

Step 1

Concept

Repeated inconsistency is a sign of policy review. In exams treat unequal outcomes as a review trigger.

Step 2

Why this answer is correct

The correct answer is A. समान मामलों में अलग अलग branch decisions की complaints बढ़ना / Complaints increasing about different branch decisions in similar cases. Repeated inconsistency is a sign of policy review. In exams treat unequal outcomes as a review trigger.

Step 3

Exam Tip

Repeated inconsistency policy review का संकेत है। परीक्षा में unequal outcomes को review trigger मानें।

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Question 22/50 Hard Business Studies Planning Policy Class 12 Level 105

एक company की public communication policy respectful language कहती है पर crisis में staff rude replies देते हैं। समस्या क्या है?

A company's public communication policy says respectful language but staff gives rude replies in crisis. What is the problem?

Explanation opens after your attempt

Correct Answer

A. Policy practice alignment कमजोर हैPolicy practice alignment is weak

Step 1

Concept

Policy promise should be implemented in behaviour. In exams check policy implementation through actual conduct.

Step 2

Why this answer is correct

The correct answer is A. Policy practice alignment कमजोर है / Policy practice alignment is weak. Policy promise should be implemented in behaviour. In exams check policy implementation through actual conduct.

Step 3

Exam Tip

Policy promise को behaviour में लागू होना चाहिए। परीक्षा में policy implementation को actual conduct से जांचें।

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Question 23/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि purchase policy में केवल speed of purchase को importance दी गई है तो कौन सा factor ignore हो सकता है?

If purchase policy gives importance only to speed of purchase which factor may be ignored?

Explanation opens after your attempt

Correct Answer

A. Quality और supplier reliabilityQuality and supplier reliability

Step 1

Concept

A single focus policy can ignore other important criteria. In exams check speed quality reliability balance in purchase policy.

Step 2

Why this answer is correct

The correct answer is A. Quality और supplier reliability / Quality and supplier reliability. A single focus policy can ignore other important criteria. In exams check speed quality reliability balance in purchase policy.

Step 3

Exam Tip

Single focus policy other important criteria ignore कर सकती है। परीक्षा में purchase policy में speed quality reliability balance देखें।

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Question 24/50 Hard Business Studies Planning Policy Class 12 Level 105

एक company ने disciplinary policy में fair hearing लिखी लेकिन decision maker वही person है जिसने complaint की थी। कौन सा concern है?

A company wrote fair hearing in disciplinary policy but the decision maker is the same person who complained. What is the concern?

Explanation opens after your attempt

Correct Answer

A. Bias और conflict of interestBias and conflict of interest

Step 1

Concept

An impartial decision maker is necessary in fair policy. In exams treat conflict of interest as policy weakness.

Step 2

Why this answer is correct

The correct answer is A. Bias और conflict of interest / Bias and conflict of interest. An impartial decision maker is necessary in fair policy. In exams treat conflict of interest as policy weakness.

Step 3

Exam Tip

Fair policy में impartial decision maker जरूरी है। परीक्षा में conflict of interest को policy weakness मानें।

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Question 25/50 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy का decision control role दिखता है?

Which option shows the decision control role of policy?

Explanation opens after your attempt

Correct Answer

A. Managers discount केवल written margin और customer value criteria के अंदर देंगेManagers will give discount only within written margin and customer value criteria

Step 1

Concept

Policy keeps decision freedom within guided limits. In exams understand policy as decision control tool.

Step 2

Why this answer is correct

The correct answer is A. Managers discount केवल written margin और customer value criteria के अंदर देंगे / Managers will give discount only within written margin and customer value criteria. Policy keeps decision freedom within guided limits. In exams understand policy as decision control tool.

Step 3

Exam Tip

Policy decision freedom को guided limits में रखती है। परीक्षा में policy को decision control tool समझें।

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Question 26/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि data retention policy कहती है कि पुराने records जरूरत खत्म होने पर हटेंगे लेकिन retention period नहीं लिखा तो क्या कमी है?

If data retention policy says old records will be removed when need ends but no retention period is written what is the weakness?

Explanation opens after your attempt

Correct Answer

A. Time criterion अस्पष्ट हैTime criterion is unclear

Step 1

Concept

Time criterion clarity helps policy compliance. In exams treat vague time words as weak policy.

Step 2

Why this answer is correct

The correct answer is A. Time criterion अस्पष्ट है / Time criterion is unclear. Time criterion clarity helps policy compliance. In exams treat vague time words as weak policy.

Step 3

Exam Tip

Time criterion clarity policy compliance में मदद करती है। परीक्षा में vague time words को weak policy मानें।

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Question 27/50 Hard Business Studies Planning Policy Class 12 Level 105

एक policy कहती है कि school admission में sibling cases consider होंगे पर merit lower नहीं होगा। यह किस policy quality को दिखाती है?

A policy says sibling cases will be considered in school admission but merit will not be lowered. Which policy quality does it show?

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Correct Answer

A. Fairness with standards

Step 1

Concept

It balances sympathy and merit standard. In exams treat exception with standard as good policy.

Step 2

Why this answer is correct

The correct answer is A. Fairness with standards. It balances sympathy and merit standard. In exams treat exception with standard as good policy.

Step 3

Exam Tip

यह sympathy और merit standard दोनों को balance करती है। परीक्षा में exception with standard को good policy मानें।

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Question 28/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि company policy कहती है कि safety first है लेकिन bonus policy केवल output quantity पर आधारित है तो क्या समस्या है?

If company policy says safety first but bonus policy is based only on output quantity what is the problem?

Explanation opens after your attempt

Correct Answer

A. Policy conflict और wrong incentivePolicy conflict and wrong incentive

Step 1

Concept

Output only bonus may conflict with safety policy. In exams check alignment of policies and incentives.

Step 2

Why this answer is correct

The correct answer is A. Policy conflict और wrong incentive / Policy conflict and wrong incentive. Output only bonus may conflict with safety policy. In exams check alignment of policies and incentives.

Step 3

Exam Tip

Output only bonus safety policy से टकरा सकता है। परीक्षा में policies और incentives alignment देखें।

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Question 29/50 Hard Business Studies Planning Policy Class 12 Level 105

कंपनी की warranty policy कहती है कि misuse cases reject होंगे पर normal wear support मिलेगा। यह क्या दिखाती है?

A company's warranty policy says misuse cases will be rejected but normal wear will get support. What does it show?

Explanation opens after your attempt

Correct Answer

A. Clear distinction for fair decision

Step 1

Concept

Clear categories increase decision consistency. In exams treat well-defined criteria as effective policy.

Step 2

Why this answer is correct

The correct answer is A. Clear distinction for fair decision. Clear categories increase decision consistency. In exams treat well-defined criteria as effective policy.

Step 3

Exam Tip

Clear categories decision consistency बढ़ाती हैं। परीक्षा में well-defined criteria को effective policy मानें।

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Question 30/50 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy effectiveness check करने का सबसे अच्छा संकेत है?

Which option is the best indicator to check policy effectiveness?

Explanation opens after your attempt

Correct Answer

A. Similar cases get fair and consistent decisions

Step 1

Concept

Policy effectiveness is shown by consistency and fairness of decisions. In exams check decision outcome.

Step 2

Why this answer is correct

The correct answer is A. Similar cases get fair and consistent decisions. Policy effectiveness is shown by consistency and fairness of decisions. In exams check decision outcome.

Step 3

Exam Tip

Policy effectiveness decisions की consistency और fairness से दिखती है। परीक्षा में decision outcome को देखें।

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Question 31/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि social media policy staff को personal account पर company secrets न बताने को guide करती है तो इसका मुख्य उद्देश्य क्या है?

If social media policy guides staff not to disclose company secrets on personal accounts what is its main purpose?

Explanation opens after your attempt

Correct Answer

A. Confidential communication control

Step 1

Concept

Policy controls communication risk. In exams understand confidentiality guidance as policy principle.

Step 2

Why this answer is correct

The correct answer is A. Confidential communication control. Policy controls communication risk. In exams understand confidentiality guidance as policy principle.

Step 3

Exam Tip

Policy communication risk control करती है। परीक्षा में confidentiality guidance को policy principle समझें।

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Question 32/50 Hard Business Studies Planning Policy Class 12 Level 105

एक customer priority policy elderly customers को help first कहती है लेकिन disabled customers का उल्लेख नहीं है। क्या सुधार उचित है?

A customer priority policy says help elderly customers first but does not mention disabled customers. What improvement is suitable?

Explanation opens after your attempt

Correct Answer

A. Relevant priority groups को स्पष्ट शामिल करनाClearly include relevant priority groups

Step 1

Concept

Relevant groups should be clear in priority policy. In exams treat incomplete coverage as policy weakness.

Step 2

Why this answer is correct

The correct answer is A. Relevant priority groups को स्पष्ट शामिल करना / Clearly include relevant priority groups. Relevant groups should be clear in priority policy. In exams treat incomplete coverage as policy weakness.

Step 3

Exam Tip

Priority policy में relevant groups clear होने चाहिए। परीक्षा में incomplete coverage को policy weakness मानें।

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Question 33/50 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy और rule का सही अंतर application सहित दिखता है?

Which option shows the correct difference between policy and rule with application?

Explanation opens after your attempt

Correct Answer

A. Policy hiring में merit guide करती है rule बिना admit card entry रोकता हैPolicy guides merit in hiring rule stops entry without admit card

Step 1

Concept

Policy gives guidance and rule gives strict command. In exams keep merit guide and entry ban separate.

Step 2

Why this answer is correct

The correct answer is A. Policy hiring में merit guide करती है rule बिना admit card entry रोकता है / Policy guides merit in hiring rule stops entry without admit card. Policy gives guidance and rule gives strict command. In exams keep merit guide and entry ban separate.

Step 3

Exam Tip

Policy guidance देती है और rule strict command देता है। परीक्षा में merit guide और entry ban अलग रखें।

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Question 34/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि policy में लिखा है कि loan में collateral income और business purpose देखे जाएंगे तो manager किस role में policy use करेगा?

If policy says collateral income and business purpose will be checked in loan what role will the manager use policy for?

Explanation opens after your attempt

Correct Answer

A. Decision criteria के रूप मेंAs decision criteria

Step 1

Concept

Policy states relevant factors for loan decision. In exams treat criteria based guidance as policy.

Step 2

Why this answer is correct

The correct answer is A. Decision criteria के रूप में / As decision criteria. Policy states relevant factors for loan decision. In exams treat criteria based guidance as policy.

Step 3

Exam Tip

Policy loan decision के relevant factors बताती है। परीक्षा में criteria based guidance को policy मानें।

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Question 35/50 Hard Business Studies Planning Policy Class 12 Level 105

कंपनी ने sustainability policy बनाई लेकिन suppliers को environmental standards नहीं बताए। कौन सी कमजोरी है?

A company made sustainability policy but did not tell environmental standards to suppliers. What weakness exists?

Explanation opens after your attempt

Correct Answer

A. Policy communication and implementation gap

Step 1

Concept

Policy should be communicated to external partners when they are affected. In exams check stakeholder communication.

Step 2

Why this answer is correct

The correct answer is A. Policy communication and implementation gap. Policy should be communicated to external partners when they are affected. In exams check stakeholder communication.

Step 3

Exam Tip

Policy external partners तक भी communicate होनी चाहिए जब वे affected हों। परीक्षा में stakeholder communication देखें।

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Question 36/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि customer privacy policy law change के बाद update नहीं हुई तो कौन सा risk है?

If customer privacy policy is not updated after law change what risk exists?

Explanation opens after your attempt

Correct Answer

A. Legal non-compliance

Step 1

Concept

Policy update may be needed after law change. In exams treat legal compliance as policy quality.

Step 2

Why this answer is correct

The correct answer is A. Legal non-compliance. Policy update may be needed after law change. In exams treat legal compliance as policy quality.

Step 3

Exam Tip

Law change के बाद policy update जरूरी हो सकता है। परीक्षा में legal compliance को policy quality मानें।

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Question 37/50 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy design में stakeholder impact सही देखा गया है?

Which option correctly considers stakeholder impact in policy design?

Explanation opens after your attempt

Correct Answer

A. Supplier payment policy बनाते समय small vendors की cash flow जरूरत देखनाConsidering small vendors cash flow need while making supplier payment policy

Step 1

Concept

Policy affects concerned parties. In exams connect stakeholder impact with policy design.

Step 2

Why this answer is correct

The correct answer is A. Supplier payment policy बनाते समय small vendors की cash flow जरूरत देखना / Considering small vendors cash flow need while making supplier payment policy. Policy affects concerned parties. In exams connect stakeholder impact with policy design.

Step 3

Exam Tip

Policy affected parties पर असर डालती है। परीक्षा में stakeholder impact को policy design से जोड़ें।

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Question 38/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि refund policy में manager discretion है और हर exception का reason record होता है तो policy का कौन सा control मजबूत होता है?

If refund policy has manager discretion and reason for every exception is recorded which control becomes strong?

Explanation opens after your attempt

Correct Answer

A. Accountability control

Step 1

Concept

Reason recording makes discretion accountable. In exams understand documented exceptions as strong policy control.

Step 2

Why this answer is correct

The correct answer is A. Accountability control. Reason recording makes discretion accountable. In exams understand documented exceptions as strong policy control.

Step 3

Exam Tip

Reason recording discretion को accountable बनाता है। परीक्षा में documented exceptions को strong policy control समझें।

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Question 39/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि policy में fairness लिखा है लेकिन decision data record नहीं होता तो बाद में कौन सी समस्या होगी?

If fairness is written in policy but decision data is not recorded what problem will occur later?

Explanation opens after your attempt

Correct Answer

A. Policy audit और consistency check कठिन होगाPolicy audit and consistency check will be difficult

Step 1

Concept

Record keeping helps policy evaluation. In exams connect documented decisions with policy control.

Step 2

Why this answer is correct

The correct answer is A. Policy audit और consistency check कठिन होगा / Policy audit and consistency check will be difficult. Record keeping helps policy evaluation. In exams connect documented decisions with policy control.

Step 3

Exam Tip

Record keeping policy evaluation में मदद करती है। परीक्षा में documented decisions को policy control से जोड़ें।

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Question 40/50 Hard Business Studies Planning Policy Class 12 Level 105

एक company policy कहती है कि complaint reply सरल भाषा में होगा लेकिन legal team बहुत जटिल शब्दों में जवाब देती है। क्या समस्या है?

A company policy says complaint reply will be in simple language but legal team replies in very complex words. What is the problem?

Explanation opens after your attempt

Correct Answer

A. Communication policy breach

Step 1

Concept

Language guidance written in policy should be followed. In exams compare actual communication with policy.

Step 2

Why this answer is correct

The correct answer is A. Communication policy breach. Language guidance written in policy should be followed. In exams compare actual communication with policy.

Step 3

Exam Tip

Policy में लिखी भाषा guidance का पालन होना चाहिए। परीक्षा में actual communication को policy से compare करें।

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Question 41/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि policy में customer interest और company margin दोनों देखे जाने हैं तो यह किस प्रकार का decision guide है?

If a policy says both customer interest and company margin should be considered what type of decision guide is it?

Explanation opens after your attempt

Correct Answer

A. Balanced commercial policy

Step 1

Concept

It balances customer value and business viability. In exams treat dual criteria as balanced policy.

Step 2

Why this answer is correct

The correct answer is A. Balanced commercial policy. It balances customer value and business viability. In exams treat dual criteria as balanced policy.

Step 3

Exam Tip

यह customer value और business viability दोनों को balance करती है। परीक्षा में dual criteria को balanced policy मानें।

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Question 42/50 Hard Business Studies Planning Policy Class 12 Level 105

एक leave policy में emergency cases consider होंगे लिखा है लेकिन emergency define नहीं है। मुख्य weakness क्या है?

A leave policy says emergency cases will be considered but emergency is not defined. What is the main weakness?

Explanation opens after your attempt

Correct Answer

A. Key term अस्पष्ट हैKey term is unclear

Step 1

Concept

If important terms are not clear decisions will be inconsistent. In exams treat undefined terms as weak policy.

Step 2

Why this answer is correct

The correct answer is A. Key term अस्पष्ट है / Key term is unclear. If important terms are not clear decisions will be inconsistent. In exams treat undefined terms as weak policy.

Step 3

Exam Tip

Important terms clear न हों तो decisions inconsistent होंगे। परीक्षा में undefined terms को weak policy मानें।

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Question 43/50 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy और objective correctly अलग किए गए हैं?

Which option correctly separates policy and objective?

Explanation opens after your attempt

Correct Answer

A. Policy customer dignity guide करती है objective satisfaction score बढ़ाना हैPolicy guides customer dignity objective is to raise satisfaction score

Step 1

Concept

Dignity guidance is policy and score target is objective. In exams separate guide and measurable result.

Step 2

Why this answer is correct

The correct answer is A. Policy customer dignity guide करती है objective satisfaction score बढ़ाना है / Policy guides customer dignity objective is to raise satisfaction score. Dignity guidance is policy and score target is objective. In exams separate guide and measurable result.

Step 3

Exam Tip

Dignity guidance policy है और score target objective है। परीक्षा में guide और measurable result अलग करें।

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Question 44/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि policy managers को हर exception के लिए senior approval लेने को कहती है तो इसका मुख्य उद्देश्य क्या है?

If policy asks managers to take senior approval for every exception what is its main purpose?

Explanation opens after your attempt

Correct Answer

A. Exception control और consistencyException control and consistency

Step 1

Concept

Approval requirement controls unusual decisions. In exams treat exception approval as policy control.

Step 2

Why this answer is correct

The correct answer is A. Exception control और consistency / Exception control and consistency. Approval requirement controls unusual decisions. In exams treat exception approval as policy control.

Step 3

Exam Tip

Approval requirement unusual decisions को control करती है। परीक्षा में exception approval को policy control मानें।

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Question 45/50 Hard Business Studies Planning Policy Class 12 Level 105

कंपनी ने hiring policy में merit लिखा लेकिन interview panel को bias training नहीं दी। कौन सी implementation need दिखती है?

A company wrote merit in hiring policy but did not give bias training to interview panel. Which implementation need is shown?

Explanation opens after your attempt

Correct Answer

A. Policy users की trainingTraining of policy users

Step 1

Concept

Even if policy is correct users should know how to apply it. In exams connect training with policy implementation.

Step 2

Why this answer is correct

The correct answer is A. Policy users की training / Training of policy users. Even if policy is correct users should know how to apply it. In exams connect training with policy implementation.

Step 3

Exam Tip

Policy सही हो फिर भी users को apply करना आना चाहिए। परीक्षा में training को policy implementation से जोड़ें।

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Question 46/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि company policy में privacy और marketing दोनों goals हैं तो customer data use में सबसे सही approach क्या है?

If company policy has both privacy and marketing goals what is the most correct approach in customer data use?

Explanation opens after your attempt

Correct Answer

A. Consent और purpose limit के साथ data use करनाUse data with consent and purpose limit

Step 1

Concept

Privacy and marketing can be balanced through consent based policy. In exams treat ethical data use as strong policy.

Step 2

Why this answer is correct

The correct answer is A. Consent और purpose limit के साथ data use करना / Use data with consent and purpose limit. Privacy and marketing can be balanced through consent based policy. In exams treat ethical data use as strong policy.

Step 3

Exam Tip

Privacy और marketing को consent based policy से balance किया जा सकता है। परीक्षा में ethical data use को strong policy मानें।

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Question 47/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि कंपनी की return policy genuine defect को support करती है लेकिन proof upload system बार बार fail होता है तो कौन सी implementation कमजोरी है?

If a company's return policy supports genuine defects but the proof upload system fails repeatedly what implementation weakness exists?

Explanation opens after your attempt

Correct Answer

B. System support policy को लागू नहीं कर पा रहाSystem support is unable to implement the policy

Step 1

Concept

A good policy needs proper system support. In exams check the match between policy promise and implementation tools.

Step 2

Why this answer is correct

The correct answer is B. System support policy को लागू नहीं कर पा रहा / System support is unable to implement the policy. A good policy needs proper system support. In exams check the match between policy promise and implementation tools.

Step 3

Exam Tip

अच्छी policy को सही system support चाहिए। परीक्षा में policy promise और implementation tools का match देखें।

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Question 48/50 Hard Business Studies Planning Policy Class 12 Level 105

किस स्थिति में policy fairness कमजोर होगी?

In which situation will policy fairness become weak?

Explanation opens after your attempt

Correct Answer

C. Manager personal relation देखकर exception approve करेManager approves exception based on personal relation

Step 1

Concept

Taking decisions on personal relation weakens fairness. In exams understand bias as policy failure.

Step 2

Why this answer is correct

The correct answer is C. Manager personal relation देखकर exception approve करे / Manager approves exception based on personal relation. Taking decisions on personal relation weakens fairness. In exams understand bias as policy failure.

Step 3

Exam Tip

Personal relation पर decision लेना fairness को कमजोर करता है। परीक्षा में bias को policy failure समझें।

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Question 49/50 Hard Business Studies Planning Policy Class 12 Level 105

एक policy में लिखा है कि customer complaints जल्दी हल होंगी लेकिन escalation authority तय नहीं है। मुख्य कमी क्या है?

A policy states that customer complaints will be solved quickly but escalation authority is not fixed. What is the main weakness?

Explanation opens after your attempt

Correct Answer

D. Responsibility और escalation control अस्पष्ट हैंResponsibility and escalation control are unclear

Step 1

Concept

A complaint policy should clearly state where the matter should be sent. In exams treat authority clarity as part of effective policy.

Step 2

Why this answer is correct

The correct answer is D. Responsibility और escalation control अस्पष्ट हैं / Responsibility and escalation control are unclear. A complaint policy should clearly state where the matter should be sent. In exams treat authority clarity as part of effective policy.

Step 3

Exam Tip

Complaint policy में किसे मामला भेजना है यह स्पष्ट होना चाहिए। परीक्षा में authority clarity को effective policy का भाग मानें।

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Question 50/50 Hard Business Studies Planning Policy Class 12 Level 105

यदि policy हर branch को local conditions के अनुसार limited adjustment देती है तो इसका सही लाभ क्या है?

If a policy gives every branch limited adjustment according to local conditions what is the correct benefit?

Explanation opens after your attempt

Correct Answer

A. Consistency के साथ flexibility मिलती हैIt gives flexibility with consistency

Step 1

Concept

Limited adjustment makes policy practical but boundaries are necessary. In exams treat flexibility within limits as good policy.

Step 2

Why this answer is correct

The correct answer is A. Consistency के साथ flexibility मिलती है / It gives flexibility with consistency. Limited adjustment makes policy practical but boundaries are necessary. In exams treat flexibility within limits as good policy.

Step 3

Exam Tip

Limited adjustment policy को practical बनाता है लेकिन boundaries जरूरी हैं। परीक्षा में flexibility within limits को good policy मानें।

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Class 12 Business Studies Hard Quiz

Concept

Why this answer is correct

Exam Tip

Concept

Why this answer is correct

Exam Tip

एक refund policy कहती है कि ग्राहक हित देखा जाएगा पर fraud रोकने का कोई मानदंड नहीं है। कौन सा जोखिम बढ़ेगा?

Concept

Why this answer is correct

Exam Tip

कंपनी की privacy policy ग्राहक आंकड़ों की सुरक्षा का वादा करती है लेकिन third party sharing की approval authority तय नहीं है। मुख्य कमी क्या है?

Concept

Why this answer is correct

Exam Tip

यदि promotion policy में merit लिखा है लेकिन actual promotion seniority के आधार पर हो रही है तो कौन सी समस्या है?

Concept

Why this answer is correct

Exam Tip

एक policy कहती है कि employee complaints निष्पक्ष सुनी जाएंगी लेकिन शिकायतकर्ता की पहचान खुल जाती है। कौन सा policy principle कमजोर है?

Concept

Why this answer is correct

Exam Tip

किस विकल्प में नीति की जगह उद्देश्य दिया गया है?

Concept

Why this answer is correct

Exam Tip

यदि नीति कहती है कि supplier delay पर penalty लग सकती है और कारण भी देखा जाएगा तो यह rule से अलग क्यों है?

Concept

Why this answer is correct

Exam Tip

एक company की safety policy मजबूत है लेकिन supervisors production speed के लिए उसे ignore करते हैं। यह किस failure को दिखाता है?

Concept

Why this answer is correct

Exam Tip

कंपनी ने कहा कि customer data use में consent और purpose दोनों देखे जाएंगे। यह policy क्यों मजबूत है?

Concept

Why this answer is correct

Exam Tip

यदि policy इतनी कठोर है कि हर delay पर same punishment देती है और genuine reason नहीं देखती तो वह किसके करीब हो जाती है?

Concept

Why this answer is correct

Exam Tip

किस विकल्प में policy hierarchy सही दिखाई देती है?

Concept

Why this answer is correct

Exam Tip

एक विज्ञापन policy verified claims कहती है लेकिन sales team oral promises में गलत लाभ बताती है। कौन सा issue है?

Concept

Why this answer is correct

Exam Tip

किस विकल्प में policy और procedure सही तरह अलग हैं?

Concept

Why this answer is correct

Exam Tip

यदि training policy कहती है कि कमजोर employees को support मिलेगा लेकिन weakness identify करने का तरीका नहीं है तो क्या कमी है?

Concept

Why this answer is correct

Exam Tip

कंपनी की return policy genuine defect और customer misuse दोनों को अलग करने को कहती है। इसका मुख्य लाभ क्या है?

Concept

Why this answer is correct

Exam Tip

यदि policy users को policy समझाई नहीं गई तो कौन सा outcome सबसे संभव है?

Concept

Why this answer is correct

Exam Tip

किस विकल्प में policy की जगह strategy दी गई है?

Concept

Why this answer is correct

Exam Tip

एक supplier policy में conflict of interest disclose करना जरूरी है। यह कौन सा policy value दिखाता है?

Concept

Why this answer is correct

Exam Tip

यदि overtime policy में employees की सहमति और health limit दोनों लिखे हैं तो यह किस बात का संकेत है?

Concept

Why this answer is correct

Exam Tip

किस स्थिति में policy review सबसे जरूरी है?