एक policy में लिखा है कि customer complaints जल्दी हल होंगी लेकिन escalation authority तय नहीं है। मुख्य कमी क्या है?
A policy states that customer complaints will be solved quickly but escalation authority is not fixed. What is the main weakness?
Explanation opens after your attempt
D. Responsibility और escalation control अस्पष्ट हैंResponsibility and escalation control are unclear
Concept
A complaint policy should clearly state where the matter should be sent. In exams treat authority clarity as part of effective policy.
Why this answer is correct
The correct answer is D. Responsibility और escalation control अस्पष्ट हैं / Responsibility and escalation control are unclear. A complaint policy should clearly state where the matter should be sent. In exams treat authority clarity as part of effective policy.
Exam Tip
Complaint policy में किसे मामला भेजना है यह स्पष्ट होना चाहिए। परीक्षा में authority clarity को effective policy का भाग मानें।
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