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planning-policy-hard MCQ Questions for Class 12

planning-policy-hard se related questions ko ek jagah revise karein. Har question me bilingual content, answer feedback aur explanation available hai.

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150 questions tagged with planning-policy-hard.

Question 1/150 Hard Business Studies Planning Policy Class 12 Level 105

यदि policy हर branch को local conditions के अनुसार limited adjustment देती है तो इसका सही लाभ क्या है?

If a policy gives every branch limited adjustment according to local conditions what is the correct benefit?

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Correct Answer

A. Consistency के साथ flexibility मिलती हैIt gives flexibility with consistency

Explanation

Simple Explanation

Limited adjustment policy को practical बनाता है लेकिन boundaries जरूरी हैं। परीक्षा में flexibility within limits को good policy मानें। / Limited adjustment makes policy practical but boundaries are necessary. In exams treat flexibility within limits as good policy.

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Question 2/150 Hard Business Studies Planning Policy Class 12 Level 105

एक policy में लिखा है कि customer complaints जल्दी हल होंगी लेकिन escalation authority तय नहीं है। मुख्य कमी क्या है?

A policy states that customer complaints will be solved quickly but escalation authority is not fixed. What is the main weakness?

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Correct Answer

D. Responsibility और escalation control अस्पष्ट हैंResponsibility and escalation control are unclear

Explanation

Simple Explanation

Complaint policy में किसे मामला भेजना है यह स्पष्ट होना चाहिए। परीक्षा में authority clarity को effective policy का भाग मानें। / A complaint policy should clearly state where the matter should be sent. In exams treat authority clarity as part of effective policy.

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Question 3/150 Hard Business Studies Planning Policy Class 12 Level 105

किस स्थिति में policy fairness कमजोर होगी?

In which situation will policy fairness become weak?

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Correct Answer

C. Manager personal relation देखकर exception approve करेManager approves exception based on personal relation

Explanation

Simple Explanation

Personal relation पर decision लेना fairness को कमजोर करता है। परीक्षा में bias को policy failure समझें। / Taking decisions on personal relation weakens fairness. In exams understand bias as policy failure.

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Question 4/150 Hard Business Studies Planning Policy Class 12 Level 105

यदि कंपनी की return policy genuine defect को support करती है लेकिन proof upload system बार बार fail होता है तो कौन सी implementation कमजोरी है?

If a company's return policy supports genuine defects but the proof upload system fails repeatedly what implementation weakness exists?

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Correct Answer

B. System support policy को लागू नहीं कर पा रहाSystem support is unable to implement the policy

Explanation

Simple Explanation

अच्छी policy को सही system support चाहिए। परीक्षा में policy promise और implementation tools का match देखें। / A good policy needs proper system support. In exams check the match between policy promise and implementation tools.

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Question 5/150 Hard Business Studies Planning Policy Class 12 Level 105

यदि company policy में privacy और marketing दोनों goals हैं तो customer data use में सबसे सही approach क्या है?

If company policy has both privacy and marketing goals what is the most correct approach in customer data use?

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Correct Answer

A. Consent और purpose limit के साथ data use करनाUse data with consent and purpose limit

Explanation

Simple Explanation

Privacy और marketing को consent based policy से balance किया जा सकता है। परीक्षा में ethical data use को strong policy मानें। / Privacy and marketing can be balanced through consent based policy. In exams treat ethical data use as strong policy.

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Question 6/150 Hard Business Studies Planning Policy Class 12 Level 105

कंपनी ने hiring policy में merit लिखा लेकिन interview panel को bias training नहीं दी। कौन सी implementation need दिखती है?

A company wrote merit in hiring policy but did not give bias training to interview panel. Which implementation need is shown?

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Correct Answer

A. Policy users की trainingTraining of policy users

Explanation

Simple Explanation

Policy सही हो फिर भी users को apply करना आना चाहिए। परीक्षा में training को policy implementation से जोड़ें। / Even if policy is correct users should know how to apply it. In exams connect training with policy implementation.

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Question 7/150 Hard Business Studies Planning Policy Class 12 Level 105

यदि policy managers को हर exception के लिए senior approval लेने को कहती है तो इसका मुख्य उद्देश्य क्या है?

If policy asks managers to take senior approval for every exception what is its main purpose?

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Correct Answer

A. Exception control और consistencyException control and consistency

Explanation

Simple Explanation

Approval requirement unusual decisions को control करती है। परीक्षा में exception approval को policy control मानें। / Approval requirement controls unusual decisions. In exams treat exception approval as policy control.

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Question 8/150 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy और objective correctly अलग किए गए हैं?

Which option correctly separates policy and objective?

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Correct Answer

A. Policy customer dignity guide करती है objective satisfaction score बढ़ाना हैPolicy guides customer dignity objective is to raise satisfaction score

Explanation

Simple Explanation

Dignity guidance policy है और score target objective है। परीक्षा में guide और measurable result अलग करें। / Dignity guidance is policy and score target is objective. In exams separate guide and measurable result.

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Question 9/150 Hard Business Studies Planning Policy Class 12 Level 105

एक leave policy में emergency cases consider होंगे लिखा है लेकिन emergency define नहीं है। मुख्य weakness क्या है?

A leave policy says emergency cases will be considered but emergency is not defined. What is the main weakness?

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Correct Answer

A. Key term अस्पष्ट हैKey term is unclear

Explanation

Simple Explanation

Important terms clear न हों तो decisions inconsistent होंगे। परीक्षा में undefined terms को weak policy मानें। / If important terms are not clear decisions will be inconsistent. In exams treat undefined terms as weak policy.

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Question 10/150 Hard Business Studies Planning Policy Class 12 Level 105

यदि policy में customer interest और company margin दोनों देखे जाने हैं तो यह किस प्रकार का decision guide है?

If a policy says both customer interest and company margin should be considered what type of decision guide is it?

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Correct Answer

A. Balanced commercial policy

Explanation

Simple Explanation

यह customer value और business viability दोनों को balance करती है। परीक्षा में dual criteria को balanced policy मानें। / It balances customer value and business viability. In exams treat dual criteria as balanced policy.

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Question 11/150 Hard Business Studies Planning Policy Class 12 Level 105

एक company policy कहती है कि complaint reply सरल भाषा में होगा लेकिन legal team बहुत जटिल शब्दों में जवाब देती है। क्या समस्या है?

A company policy says complaint reply will be in simple language but legal team replies in very complex words. What is the problem?

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Correct Answer

A. Communication policy breach

Explanation

Simple Explanation

Policy में लिखी भाषा guidance का पालन होना चाहिए। परीक्षा में actual communication को policy से compare करें। / Language guidance written in policy should be followed. In exams compare actual communication with policy.

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Question 12/150 Hard Business Studies Planning Policy Class 12 Level 105

यदि policy में fairness लिखा है लेकिन decision data record नहीं होता तो बाद में कौन सी समस्या होगी?

If fairness is written in policy but decision data is not recorded what problem will occur later?

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Correct Answer

A. Policy audit और consistency check कठिन होगाPolicy audit and consistency check will be difficult

Explanation

Simple Explanation

Record keeping policy evaluation में मदद करती है। परीक्षा में documented decisions को policy control से जोड़ें। / Record keeping helps policy evaluation. In exams connect documented decisions with policy control.

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Question 13/150 Hard Business Studies Planning Policy Class 12 Level 105

यदि refund policy में manager discretion है और हर exception का reason record होता है तो policy का कौन सा control मजबूत होता है?

If refund policy has manager discretion and reason for every exception is recorded which control becomes strong?

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Correct Answer

A. Accountability control

Explanation

Simple Explanation

Reason recording discretion को accountable बनाता है। परीक्षा में documented exceptions को strong policy control समझें। / Reason recording makes discretion accountable. In exams understand documented exceptions as strong policy control.

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Question 14/150 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy design में stakeholder impact सही देखा गया है?

Which option correctly considers stakeholder impact in policy design?

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Correct Answer

A. Supplier payment policy बनाते समय small vendors की cash flow जरूरत देखनाConsidering small vendors cash flow need while making supplier payment policy

Explanation

Simple Explanation

Policy affected parties पर असर डालती है। परीक्षा में stakeholder impact को policy design से जोड़ें। / Policy affects concerned parties. In exams connect stakeholder impact with policy design.

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Question 15/150 Hard Business Studies Planning Policy Class 12 Level 105

यदि customer privacy policy law change के बाद update नहीं हुई तो कौन सा risk है?

If customer privacy policy is not updated after law change what risk exists?

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Correct Answer

A. Legal non-compliance

Explanation

Simple Explanation

Law change के बाद policy update जरूरी हो सकता है। परीक्षा में legal compliance को policy quality मानें। / Policy update may be needed after law change. In exams treat legal compliance as policy quality.

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Question 16/150 Hard Business Studies Planning Policy Class 12 Level 105

कंपनी ने sustainability policy बनाई लेकिन suppliers को environmental standards नहीं बताए। कौन सी कमजोरी है?

A company made sustainability policy but did not tell environmental standards to suppliers. What weakness exists?

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Correct Answer

A. Policy communication and implementation gap

Explanation

Simple Explanation

Policy external partners तक भी communicate होनी चाहिए जब वे affected हों। परीक्षा में stakeholder communication देखें। / Policy should be communicated to external partners when they are affected. In exams check stakeholder communication.

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Question 17/150 Hard Business Studies Planning Policy Class 12 Level 105

यदि policy में लिखा है कि loan में collateral income और business purpose देखे जाएंगे तो manager किस role में policy use करेगा?

If policy says collateral income and business purpose will be checked in loan what role will the manager use policy for?

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Correct Answer

A. Decision criteria के रूप मेंAs decision criteria

Explanation

Simple Explanation

Policy loan decision के relevant factors बताती है। परीक्षा में criteria based guidance को policy मानें। / Policy states relevant factors for loan decision. In exams treat criteria based guidance as policy.

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Question 18/150 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy और rule का सही अंतर application सहित दिखता है?

Which option shows the correct difference between policy and rule with application?

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Correct Answer

A. Policy hiring में merit guide करती है rule बिना admit card entry रोकता हैPolicy guides merit in hiring rule stops entry without admit card

Explanation

Simple Explanation

Policy guidance देती है और rule strict command देता है। परीक्षा में merit guide और entry ban अलग रखें। / Policy gives guidance and rule gives strict command. In exams keep merit guide and entry ban separate.

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Question 19/150 Hard Business Studies Planning Policy Class 12 Level 105

एक customer priority policy elderly customers को help first कहती है लेकिन disabled customers का उल्लेख नहीं है। क्या सुधार उचित है?

A customer priority policy says help elderly customers first but does not mention disabled customers. What improvement is suitable?

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Correct Answer

A. Relevant priority groups को स्पष्ट शामिल करनाClearly include relevant priority groups

Explanation

Simple Explanation

Priority policy में relevant groups clear होने चाहिए। परीक्षा में incomplete coverage को policy weakness मानें। / Relevant groups should be clear in priority policy. In exams treat incomplete coverage as policy weakness.

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Question 20/150 Hard Business Studies Planning Policy Class 12 Level 105

यदि social media policy staff को personal account पर company secrets न बताने को guide करती है तो इसका मुख्य उद्देश्य क्या है?

If social media policy guides staff not to disclose company secrets on personal accounts what is its main purpose?

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Correct Answer

A. Confidential communication control

Explanation

Simple Explanation

Policy communication risk control करती है। परीक्षा में confidentiality guidance को policy principle समझें। / Policy controls communication risk. In exams understand confidentiality guidance as policy principle.

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Question 21/150 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy effectiveness check करने का सबसे अच्छा संकेत है?

Which option is the best indicator to check policy effectiveness?

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Correct Answer

A. Similar cases get fair and consistent decisions

Explanation

Simple Explanation

Policy effectiveness decisions की consistency और fairness से दिखती है। परीक्षा में decision outcome को देखें। / Policy effectiveness is shown by consistency and fairness of decisions. In exams check decision outcome.

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Question 22/150 Hard Business Studies Planning Policy Class 12 Level 105

कंपनी की warranty policy कहती है कि misuse cases reject होंगे पर normal wear support मिलेगा। यह क्या दिखाती है?

A company's warranty policy says misuse cases will be rejected but normal wear will get support. What does it show?

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Correct Answer

A. Clear distinction for fair decision

Explanation

Simple Explanation

Clear categories decision consistency बढ़ाती हैं। परीक्षा में well-defined criteria को effective policy मानें। / Clear categories increase decision consistency. In exams treat well-defined criteria as effective policy.

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Question 23/150 Hard Business Studies Planning Policy Class 12 Level 105

यदि company policy कहती है कि safety first है लेकिन bonus policy केवल output quantity पर आधारित है तो क्या समस्या है?

If company policy says safety first but bonus policy is based only on output quantity what is the problem?

Explanation opens after your attempt
Correct Answer

A. Policy conflict और wrong incentivePolicy conflict and wrong incentive

Explanation

Simple Explanation

Output only bonus safety policy से टकरा सकता है। परीक्षा में policies और incentives alignment देखें। / Output only bonus may conflict with safety policy. In exams check alignment of policies and incentives.

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Question 24/150 Hard Business Studies Planning Policy Class 12 Level 105

एक policy कहती है कि school admission में sibling cases consider होंगे पर merit lower नहीं होगा। यह किस policy quality को दिखाती है?

A policy says sibling cases will be considered in school admission but merit will not be lowered. Which policy quality does it show?

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Correct Answer

A. Fairness with standards

Explanation

Simple Explanation

यह sympathy और merit standard दोनों को balance करती है। परीक्षा में exception with standard को good policy मानें। / It balances sympathy and merit standard. In exams treat exception with standard as good policy.

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Question 25/150 Hard Business Studies Planning Policy Class 12 Level 105

यदि data retention policy कहती है कि पुराने records जरूरत खत्म होने पर हटेंगे लेकिन retention period नहीं लिखा तो क्या कमी है?

If data retention policy says old records will be removed when need ends but no retention period is written what is the weakness?

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Correct Answer

A. Time criterion अस्पष्ट हैTime criterion is unclear

Explanation

Simple Explanation

Time criterion clarity policy compliance में मदद करती है। परीक्षा में vague time words को weak policy मानें। / Time criterion clarity helps policy compliance. In exams treat vague time words as weak policy.

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Question 26/150 Hard Business Studies Planning Policy Class 12 Level 105

किस विकल्प में policy का decision control role दिखता है?

Which option shows the decision control role of policy?

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Correct Answer

A. Managers discount केवल written margin और customer value criteria के अंदर देंगेManagers will give discount only within written margin and customer value criteria

Explanation

Simple Explanation

Policy decision freedom को guided limits में रखती है। परीक्षा में policy को decision control tool समझें। / Policy keeps decision freedom within guided limits. In exams understand policy as decision control tool.

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Question 27/150 Hard Business Studies Planning Policy Class 12 Level 105

एक company ने disciplinary policy में fair hearing लिखी लेकिन decision maker वही person है जिसने complaint की थी। कौन सा concern है?

A company wrote fair hearing in disciplinary policy but the decision maker is the same person who complained. What is the concern?

Explanation opens after your attempt
Correct Answer

A. Bias और conflict of interestBias and conflict of interest

Explanation

Simple Explanation

Fair policy में impartial decision maker जरूरी है। परीक्षा में conflict of interest को policy weakness मानें। / An impartial decision maker is necessary in fair policy. In exams treat conflict of interest as policy weakness.

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Question 28/150 Hard Business Studies Planning Policy Class 12 Level 105

यदि purchase policy में केवल speed of purchase को importance दी गई है तो कौन सा factor ignore हो सकता है?

If purchase policy gives importance only to speed of purchase which factor may be ignored?

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Correct Answer

A. Quality और supplier reliabilityQuality and supplier reliability

Explanation

Simple Explanation

Single focus policy other important criteria ignore कर सकती है। परीक्षा में purchase policy में speed quality reliability balance देखें। / A single focus policy can ignore other important criteria. In exams check speed quality reliability balance in purchase policy.

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Question 29/150 Hard Business Studies Planning Policy Class 12 Level 105

एक company की public communication policy respectful language कहती है पर crisis में staff rude replies देते हैं। समस्या क्या है?

A company's public communication policy says respectful language but staff gives rude replies in crisis. What is the problem?

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Correct Answer

A. Policy practice alignment कमजोर हैPolicy practice alignment is weak

Explanation

Simple Explanation

Policy promise को behaviour में लागू होना चाहिए। परीक्षा में policy implementation को actual conduct से जांचें। / Policy promise should be implemented in behaviour. In exams check policy implementation through actual conduct.

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Question 30/150 Hard Business Studies Planning Policy Class 12 Level 105

किस स्थिति में policy review सबसे जरूरी है?

In which situation is policy review most necessary?

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Correct Answer

A. समान मामलों में अलग अलग branch decisions की complaints बढ़नाComplaints increasing about different branch decisions in similar cases

Explanation

Simple Explanation

Repeated inconsistency policy review का संकेत है। परीक्षा में unequal outcomes को review trigger मानें। / Repeated inconsistency is a sign of policy review. In exams treat unequal outcomes as a review trigger.

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