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Business Studies Quiz - Class 12 Business Studies Hard Le...

Question 1/50 Hard Business Studies Planning Policy Class 12 Level 104

एक कंपनी की credit policy कहती है कि उधार देते समय ग्राहक की repayment history और current cash flow दोनों देखे जाएंगे। यह policy क्यों है?

A company's credit policy says repayment history and current cash flow will both be checked while giving credit. Why is this a policy?

Explanation opens after your attempt

Correct Answer

A. यह credit decisions के लिए flexible criteria देती हैIt gives flexible criteria for credit decisions

Step 1

Concept

It states bases of decision but gives limited discretion to the manager. In exams understand criteria plus discretion as policy.

Step 2

Why this answer is correct

The correct answer is A. यह credit decisions के लिए flexible criteria देती है / It gives flexible criteria for credit decisions. It states bases of decision but gives limited discretion to the manager. In exams understand criteria plus discretion as policy.

Step 3

Exam Tip

यह निर्णय के आधार बताती है लेकिन manager को सीमित विवेक देती है। परीक्षा में criteria plus discretion को policy समझें।

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Question 2/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि refund policy में customer satisfaction लिखा है लेकिन product condition और proof criteria नहीं हैं तो मुख्य कमजोरी क्या है?

If a refund policy mentions customer satisfaction but has no product condition and proof criteria what is the main weakness?

Explanation opens after your attempt

Correct Answer

B. निर्णय मार्गदर्शन अस्पष्ट हैDecision guidance is unclear

Step 1

Concept

A vague policy can lead to different decisions by different managers. In exams treat clear criteria as a quality of effective policy.

Step 2

Why this answer is correct

The correct answer is B. निर्णय मार्गदर्शन अस्पष्ट है / Decision guidance is unclear. A vague policy can lead to different decisions by different managers. In exams treat clear criteria as a quality of effective policy.

Step 3

Exam Tip

अस्पष्ट policy अलग managers से अलग decisions करा सकती है। परीक्षा में clear criteria को effective policy का गुण मानें।

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Question 3/50 Hard Business Studies Planning Policy Class 12 Level 104

कंपनी ने कहा कि hiring में merit देखा जाएगा लेकिन local reference को भी उचित महत्व मिलेगा। यह किस प्रकार की policy है?

A company said merit will be checked in hiring but local reference will also get fair importance. What type of policy is this?

Explanation opens after your attempt

Correct Answer

A. संतुलित hiring policyBalanced hiring policy

Step 1

Concept

It balances two criteria in hiring decisions. In exams identify balanced decision guidance as policy.

Step 2

Why this answer is correct

The correct answer is A. संतुलित hiring policy / Balanced hiring policy. It balances two criteria in hiring decisions. In exams identify balanced decision guidance as policy.

Step 3

Exam Tip

यह hiring decision में दो criteria को balance करती है। परीक्षा में balanced decision guidance को policy पहचानें।

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Question 4/50 Hard Business Studies Planning Policy Class 12 Level 104

एक statement कहता है कि बिना original bill refund नहीं मिलेगा। यह policy की जगह rule क्यों है?

A statement says refund will not be given without original bill. Why is it a rule instead of policy?

Explanation opens after your attempt

Correct Answer

C. क्योंकि यह strict condition लगाता हैBecause it imposes a strict condition

Step 1

Concept

No refund without bill is a strict command. In exams understand no without language as rule.

Step 2

Why this answer is correct

The correct answer is C. क्योंकि यह strict condition लगाता है / Because it imposes a strict condition. No refund without bill is a strict command. In exams understand no without language as rule.

Step 3

Exam Tip

बिना bill refund नहीं एक कठोर आदेश है। परीक्षा में no without वाली language को rule समझें।

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Question 5/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि purchase policy quality को महत्व देती है लेकिन procurement team सिर्फ lowest price चुनती है तो कौन सी समस्या है?

If purchase policy values quality but procurement team chooses only the lowest price what is the problem?

Explanation opens after your attempt

Correct Answer

A. Policy compliance failure

Step 1

Concept

Writing a policy is not enough its compliance is also needed. In exams check the match between written policy and actual decision.

Step 2

Why this answer is correct

The correct answer is A. Policy compliance failure. Writing a policy is not enough its compliance is also needed. In exams check the match between written policy and actual decision.

Step 3

Exam Tip

Policy लिखना काफी नहीं उसका पालन भी जरूरी है। परीक्षा में written policy और actual decision का match देखें।

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Question 6/50 Hard Business Studies Planning Policy Class 12 Level 104

एक company की privacy policy है लेकिन app बिना consent data share करता है। यह किस issue को दिखाता है?

A company has a privacy policy but the app shares data without consent. Which issue does this show?

Explanation opens after your attempt

Correct Answer

A. Policy और practice में mismatchMismatch between policy and practice

Step 1

Concept

Actual systems should support the policy. In exams understand policy-practice gap as an implementation problem.

Step 2

Why this answer is correct

The correct answer is A. Policy और practice में mismatch / Mismatch between policy and practice. Actual systems should support the policy. In exams understand policy-practice gap as an implementation problem.

Step 3

Exam Tip

Policy को actual systems support करने चाहिए। परीक्षा में policy-practice gap को implementation problem समझें।

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Question 7/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि policy में managers को discretion दिया गया है लेकिन upper limit नहीं है तो सबसे बड़ा risk क्या है?

If a policy gives discretion to managers but has no upper limit what is the biggest risk?

Explanation opens after your attempt

Correct Answer

B. मनमाने और असंगत decisions हो सकते हैंDecisions may become arbitrary and inconsistent

Step 1

Concept

Clear limits are needed with discretion. In exams treat unlimited discretion as weak policy.

Step 2

Why this answer is correct

The correct answer is B. मनमाने और असंगत decisions हो सकते हैं / Decisions may become arbitrary and inconsistent. Clear limits are needed with discretion. In exams treat unlimited discretion as weak policy.

Step 3

Exam Tip

Discretion के साथ clear limits जरूरी हैं। परीक्षा में unlimited discretion को weak policy मानें।

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Question 8/50 Hard Business Studies Planning Policy Class 12 Level 104

एक grievance policy कहती है कि शिकायतकर्ता की पहचान सुरक्षित रहेगी। इसका मुख्य policy purpose क्या है?

A grievance policy says the complainant's identity will be protected. What is the main policy purpose?

Explanation opens after your attempt

Correct Answer

A. safe और fair complaint decision guide करनाTo guide safe and fair complaint decisions

Step 1

Concept

Confidentiality makes grievance handling safe. In exams understand confidentiality as a policy principle.

Step 2

Why this answer is correct

The correct answer is A. safe और fair complaint decision guide करना / To guide safe and fair complaint decisions. Confidentiality makes grievance handling safe. In exams understand confidentiality as a policy principle.

Step 3

Exam Tip

गोपनीयता grievance handling को सुरक्षित बनाती है। परीक्षा में confidentiality को policy principle समझें।

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Question 9/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि policy केवल high value customers को service priority देती है और basic customers को ignore करती है तो कौन सा concern है?

If a policy gives service priority only to high value customers and ignores basic customers what concern arises?

Explanation opens after your attempt

Correct Answer

A. Fairness और service balance कमजोर हैFairness and service balance is weak

Step 1

Concept

Policy should balance priority with fairness. In exams treat selective unfair treatment as weak policy.

Step 2

Why this answer is correct

The correct answer is A. Fairness और service balance कमजोर है / Fairness and service balance is weak. Policy should balance priority with fairness. In exams treat selective unfair treatment as weak policy.

Step 3

Exam Tip

Policy में priority के साथ fairness भी balance होनी चाहिए। परीक्षा में selective unfair treatment को weak policy मानें।

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Question 10/50 Hard Business Studies Planning Policy Class 12 Level 104

एक statement कहता है कि data encryption के लिए specific algorithm use करो। यह policy नहीं method क्यों है?

A statement says use a specific algorithm for data encryption. Why is it method and not policy?

Explanation opens after your attempt

Correct Answer

A. यह technical way बताता हैIt states technical way

Step 1

Concept

A specific technical way is method. In exams connect exact technique with method.

Step 2

Why this answer is correct

The correct answer is A. यह technical way बताता है / It states technical way. A specific technical way is method. In exams connect exact technique with method.

Step 3

Exam Tip

Specific technical way method होता है। परीक्षा में exact technique को method से जोड़ें।

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Question 11/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि branch managers policy नहीं जानते तो समान मामलों में अलग अलग decisions होंगे। इससे कौन सा policy benefit कमजोर होता है?

If branch managers do not know the policy different decisions will occur in similar cases. Which policy benefit weakens?

Explanation opens after your attempt

Correct Answer

A. Uniformity in decisions

Step 1

Concept

Benefit of policy depends on communication. In exams treat communicated policy as effective policy.

Step 2

Why this answer is correct

The correct answer is A. Uniformity in decisions. Benefit of policy depends on communication. In exams treat communicated policy as effective policy.

Step 3

Exam Tip

Policy का लाभ communication पर निर्भर करता है। परीक्षा में communicated policy को effective policy मानें।

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Question 12/50 Hard Business Studies Planning Policy Class 12 Level 104

किस विकल्प में policy और strategy सही तरह अलग हैं?

Which option correctly separates policy and strategy?

Explanation opens after your attempt

Correct Answer

A. Policy decision guideline है strategy broad competitive path हैPolicy is decision guideline and strategy is broad competitive path

Step 1

Concept

Policy guides decisions while strategy gives overall action direction. In exams keep guideline and broad path separate.

Step 2

Why this answer is correct

The correct answer is A. Policy decision guideline है strategy broad competitive path है / Policy is decision guideline and strategy is broad competitive path. Policy guides decisions while strategy gives overall action direction. In exams keep guideline and broad path separate.

Step 3

Exam Tip

Policy decisions guide करती है जबकि strategy overall action direction देती है। परीक्षा में guideline और broad path अलग रखें।

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Question 13/50 Hard Business Studies Planning Policy Class 12 Level 104

एक advertising policy कहती है कि claims verified होंगे लेकिन influencer team exaggerated promises करती है। क्या issue है?

An advertising policy says claims will be verified but influencer team makes exaggerated promises. What is the issue?

Explanation opens after your attempt

Correct Answer

A. Policy violation

Step 1

Concept

Making claims against policy is compliance failure. In exams check compliance with ethical advertising policy.

Step 2

Why this answer is correct

The correct answer is A. Policy violation. Making claims against policy is compliance failure. In exams check compliance with ethical advertising policy.

Step 3

Exam Tip

Policy के विपरीत claim करना compliance failure है। परीक्षा में ethical advertising policy का पालन देखें।

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Question 14/50 Hard Business Studies Planning Policy Class 12 Level 104

किस विकल्प में policy के नाम पर objective दिया गया है?

Which option gives an objective in the name of policy?

Explanation opens after your attempt

Correct Answer

C. छह महीनों में complaint rate 12 percent घटानाReducing complaint rate by 12 percent in six months

Step 1

Concept

A measurable target with percent and time is objective. In exams identify target separately from policy.

Step 2

Why this answer is correct

The correct answer is C. छह महीनों में complaint rate 12 percent घटाना / Reducing complaint rate by 12 percent in six months. A measurable target with percent and time is objective. In exams identify target separately from policy.

Step 3

Exam Tip

Percent और time वाला measurable target objective है। परीक्षा में target को policy से अलग पहचानें।

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Question 15/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि policy में कहा गया है कि supplier delay पर penalty लग सकती है और कारण भी देखा जाएगा तो यह rule से अलग policy क्यों है?

If a policy says penalty may be imposed for supplier delay and reason will also be considered why is it policy unlike rule?

Explanation opens after your attempt

Correct Answer

A. यह discretion और criteria दोनों देती हैIt gives both discretion and criteria

Step 1

Concept

May and reason considered show policy flexibility. In exams understand the word may as a policy clue.

Step 2

Why this answer is correct

The correct answer is A. यह discretion और criteria दोनों देती है / It gives both discretion and criteria. May and reason considered show policy flexibility. In exams understand the word may as a policy clue.

Step 3

Exam Tip

May और reason considered policy की flexibility दिखाते हैं। परीक्षा में may शब्द को policy clue समझें।

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Question 16/50 Hard Business Studies Planning Policy Class 12 Level 104

कंपनी ने product safety policy में कहा कि short-term profit से पहले customer safety देखी जाएगी। यह किस strength को दिखाता है?

A company said in product safety policy customer safety will be considered before short-term profit. Which strength does this show?

Explanation opens after your attempt

Correct Answer

A. Ethical decision guidance

Step 1

Concept

Safety priority is ethical policy guidance. In exams treat safety over profit as a strong policy principle.

Step 2

Why this answer is correct

The correct answer is A. Ethical decision guidance. Safety priority is ethical policy guidance. In exams treat safety over profit as a strong policy principle.

Step 3

Exam Tip

Safety priority ethical policy guidance है। परीक्षा में safety over profit को strong policy principle मानें।

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Question 17/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि purchase policy में सिर्फ lowest price लिखा है तो कौन सा risk हो सकता है?

If purchase policy mentions only lowest price what risk may arise?

Explanation opens after your attempt

Correct Answer

A. Quality और reliability ignore हो सकती हैQuality and reliability may be ignored

Step 1

Concept

A single criterion policy can ignore important factors. In exams check price quality reliability balance.

Step 2

Why this answer is correct

The correct answer is A. Quality और reliability ignore हो सकती है / Quality and reliability may be ignored. A single criterion policy can ignore important factors. In exams check price quality reliability balance.

Step 3

Exam Tip

Single criterion policy important factors ignore करा सकती है। परीक्षा में price quality reliability balance देखें।

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Question 18/50 Hard Business Studies Planning Policy Class 12 Level 104

किस विकल्प में policy hierarchy का सही उदाहरण है?

Which option is a correct example of policy hierarchy?

Explanation opens after your attempt

Correct Answer

A. Corporate quality policy के अनुसार purchase और production policies बननाPurchase and production policies being made according to corporate quality policy

Step 1

Concept

Higher level policy can guide lower policies. In exams identify hierarchy through aligned policy levels.

Step 2

Why this answer is correct

The correct answer is A. Corporate quality policy के अनुसार purchase और production policies बनना / Purchase and production policies being made according to corporate quality policy. Higher level policy can guide lower policies. In exams identify hierarchy through aligned policy levels.

Step 3

Exam Tip

Higher level policy lower policies को guide कर सकती है। परीक्षा में hierarchy को aligned policy levels से पहचानें।

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Question 19/50 Hard Business Studies Planning Policy Class 12 Level 104

कंपनी ने कहा कि employees की promotion में performance conduct और learning attitude देखे जाएंगे। यह किस कारण policy है?

A company said performance conduct and learning attitude will be checked in employee promotion. Why is this policy?

Explanation opens after your attempt

Correct Answer

A. यह promotion decisions के लिए criteria देती हैIt gives criteria for promotion decisions

Step 1

Concept

Criteria guiding promotion decisions are policy. In exams identify decision criteria as policy.

Step 2

Why this answer is correct

The correct answer is A. यह promotion decisions के लिए criteria देती है / It gives criteria for promotion decisions. Criteria guiding promotion decisions are policy. In exams identify decision criteria as policy.

Step 3

Exam Tip

Promotion decisions को guide करने वाले criteria policy हैं। परीक्षा में decision criteria को policy पहचानें।

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Question 20/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि customer service policy में polite tone लिखा है लेकिन response priority नहीं लिखी तो क्या कमी हो सकती है?

If a customer service policy mentions polite tone but not response priority what weakness may occur?

Explanation opens after your attempt

Correct Answer

A. Service decision criteria अधूरे हो सकते हैंService decision criteria may be incomplete

Step 1

Concept

Relevant criteria should be complete in policy. In exams check priority criteria along with behaviour.

Step 2

Why this answer is correct

The correct answer is A. Service decision criteria अधूरे हो सकते हैं / Service decision criteria may be incomplete. Relevant criteria should be complete in policy. In exams check priority criteria along with behaviour.

Step 3

Exam Tip

Policy में relevant criteria complete होने चाहिए। परीक्षा में behaviour के साथ priority criteria भी देखें।

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Question 21/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि policy अत्यधिक rigid होकर हर case में same punishment देती है तो वह किसके करीब हो जाती है?

If a policy becomes extremely rigid and gives same punishment in every case what does it become closer to?

Explanation opens after your attempt

Correct Answer

A. Rule

Step 1

Concept

A rigid policy without discretion is like a rule. In exams connect rigidity with rule.

Step 2

Why this answer is correct

The correct answer is A. Rule. A rigid policy without discretion is like a rule. In exams connect rigidity with rule.

Step 3

Exam Tip

बिना discretion की rigid policy rule जैसी होती है। परीक्षा में rigidity को rule से जोड़ें।

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Question 22/50 Hard Business Studies Planning Policy Class 12 Level 104

एक company ने कहा कि public replies में truthfulness और respect दोनों रहेंगे। यह policy किस area से जुड़ी है?

A company said public replies will have both truthfulness and respect. This policy is related to which area?

Explanation opens after your attempt

Correct Answer

A. Communication ethics

Step 1

Concept

Ethical guidance for public reply decisions is communication policy. In exams treat truthfulness and respect as policy principles.

Step 2

Why this answer is correct

The correct answer is A. Communication ethics. Ethical guidance for public reply decisions is communication policy. In exams treat truthfulness and respect as policy principles.

Step 3

Exam Tip

Public reply decisions के लिए ethical guidance communication policy है। परीक्षा में truthfulness और respect को policy principle मानें।

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Question 23/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि policy कहती है कि customer proof देखा जाएगा लेकिन staff बिना proof refund देते हैं तो कौन सी कमजोरी है?

If policy says customer proof will be checked but staff gives refund without proof which weakness exists?

Explanation opens after your attempt

Correct Answer

A. Policy compliance कमजोर हैPolicy compliance is weak

Step 1

Concept

Not following policy weakens decision control. In exams treat non-compliance as policy failure.

Step 2

Why this answer is correct

The correct answer is A. Policy compliance कमजोर है / Policy compliance is weak. Not following policy weakens decision control. In exams treat non-compliance as policy failure.

Step 3

Exam Tip

Policy को follow न करने से decision control कमजोर होता है। परीक्षा में non-compliance को policy failure मानें।

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Question 24/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि company की policy में employee privacy promise है लेकिन CCTV notice नहीं लगाया गया तो क्या issue है?

If a company's policy promises employee privacy but CCTV notice is not displayed what issue exists?

Explanation opens after your attempt

Correct Answer

A. Policy transparency gap

Step 1

Concept

Transparency is necessary in privacy policy. In exams check policy promise and communication support.

Step 2

Why this answer is correct

The correct answer is A. Policy transparency gap. Transparency is necessary in privacy policy. In exams check policy promise and communication support.

Step 3

Exam Tip

Privacy policy में transparency जरूरी है। परीक्षा में policy promise और communication support देखें।

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Question 25/50 Hard Business Studies Planning Policy Class 12 Level 104

किस स्थिति में stakeholder interest समझना policy design के लिए जरूरी है?

In which situation is understanding stakeholder interest necessary for policy design?

Explanation opens after your attempt

Correct Answer

A. Supplier payment policy छोटे vendors की cash flow को affect करेगीSupplier payment policy will affect cash flow of small vendors

Step 1

Concept

Policy affects concerned parties. In exams connect stakeholder impact with policy design.

Step 2

Why this answer is correct

The correct answer is A. Supplier payment policy छोटे vendors की cash flow को affect करेगी / Supplier payment policy will affect cash flow of small vendors. Policy affects concerned parties. In exams connect stakeholder impact with policy design.

Step 3

Exam Tip

Policy affected parties पर असर डालती है। परीक्षा में stakeholder impact को policy design से जोड़ें।

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Question 26/50 Hard Business Studies Planning Policy Class 12 Level 104

Sales policy कहती है कि risky customers को credit सावधानी से दें। Manager को कौन सा data relevant होगा?

Sales policy says give credit carefully to risky customers. Which data will be relevant for the manager?

Explanation opens after your attempt

Correct Answer

A. Payment history और repayment capacityPayment history and repayment capacity

Step 1

Concept

Data linked with credit policy criteria is useful in decisions. In exams identify relevant information.

Step 2

Why this answer is correct

The correct answer is A. Payment history और repayment capacity / Payment history and repayment capacity. Data linked with credit policy criteria is useful in decisions. In exams identify relevant information.

Step 3

Exam Tip

Credit policy के criteria से linked data decision में उपयोगी होता है। परीक्षा में relevant information पहचानें।

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Question 27/50 Hard Business Studies Planning Policy Class 12 Level 104

किस विकल्प में policy effectiveness को check करने का सही तरीका है?

Which option is the correct way to check policy effectiveness?

Explanation opens after your attempt

Correct Answer

A. क्या समान मामलों में decisions fair और consistent हैंWhether decisions in similar cases are fair and consistent

Step 1

Concept

Effect of policy can be measured through decision quality and consistency. In exams check decision outcomes.

Step 2

Why this answer is correct

The correct answer is A. क्या समान मामलों में decisions fair और consistent हैं / Whether decisions in similar cases are fair and consistent. Effect of policy can be measured through decision quality and consistency. In exams check decision outcomes.

Step 3

Exam Tip

Policy का प्रभाव decision quality और consistency से मापा जा सकता है। परीक्षा में decision outcomes देखें।

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Question 28/50 Hard Business Studies Planning Policy Class 12 Level 104

किस विकल्प में policy और objective सही पहचाने गए हैं?

Which option correctly identifies policy and objective?

Explanation opens after your attempt

Correct Answer

A. Customer data privacy को महत्व देना policy है और data complaints 10 percent घटाना objective हैValuing customer data privacy is policy and reducing data complaints by 10 percent is objective

Step 1

Concept

Guidance is policy and measured result is objective. In exams separate guide and target.

Step 2

Why this answer is correct

The correct answer is A. Customer data privacy को महत्व देना policy है और data complaints 10 percent घटाना objective है / Valuing customer data privacy is policy and reducing data complaints by 10 percent is objective. Guidance is policy and measured result is objective. In exams separate guide and target.

Step 3

Exam Tip

Guidance policy है और measured result objective है। परीक्षा में guide और target अलग करें।

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Question 29/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि policy पुरानी market conditions पर बनी है और अब online selling बढ़ गई है तो उचित action क्या है?

If a policy was made for old market conditions and now online selling has increased what is the suitable action?

Explanation opens after your attempt

Correct Answer

A. Policy review और update करनाReview and update the policy

Step 1

Concept

Policy should be updated when environment changes. In exams understand policy as a reviewable guide.

Step 2

Why this answer is correct

The correct answer is A. Policy review और update करना / Review and update the policy. Policy should be updated when environment changes. In exams understand policy as a reviewable guide.

Step 3

Exam Tip

Environment बदलने पर policy update होनी चाहिए। परीक्षा में policy को reviewable guide समझें।

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Question 30/50 Hard Business Studies Planning Policy Class 12 Level 104

किस विकल्प में policy implementation के लिए training की जरूरत दिखती है?

Which option shows need of training for policy implementation?

Explanation opens after your attempt

Correct Answer

A. Data privacy policy है पर staff safe handling नहीं जानताData privacy policy exists but staff does not know safe handling

Step 1

Concept

Staff capability is needed for policy implementation. In exams connect training with policy compliance.

Step 2

Why this answer is correct

The correct answer is A. Data privacy policy है पर staff safe handling नहीं जानता / Data privacy policy exists but staff does not know safe handling. Staff capability is needed for policy implementation. In exams connect training with policy compliance.

Step 3

Exam Tip

Policy implementation के लिए staff capability जरूरी है। परीक्षा में training को policy compliance से जोड़ें।

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Question 31/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि branch staff complaints सिर्फ influential customers की सुनते हैं जबकि policy fair hearing कहती है तो क्या समस्या है?

If branch staff hear complaints only from influential customers while policy says fair hearing what is the problem?

Explanation opens after your attempt

Correct Answer

A. Selective policy violation

Step 1

Concept

Fair hearing policy should apply to all relevant cases. In exams treat selective application as violation.

Step 2

Why this answer is correct

The correct answer is A. Selective policy violation. Fair hearing policy should apply to all relevant cases. In exams treat selective application as violation.

Step 3

Exam Tip

Fair hearing policy सभी relevant cases पर लागू होनी चाहिए। परीक्षा में selective application को violation मानें।

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Question 32/50 Hard Business Studies Planning Policy Class 12 Level 104

किस विकल्प में effective policy design quality दिखाई देती है?

Which option shows effective policy design quality?

Explanation opens after your attempt

Correct Answer

A. Clear criteria limited discretion fairness और legal complianceClear criteria limited discretion fairness and legal compliance

Step 1

Concept

Effective policy is clear fair flexible and law compliant. In exams treat these qualities as policy strength.

Step 2

Why this answer is correct

The correct answer is A. Clear criteria limited discretion fairness और legal compliance / Clear criteria limited discretion fairness and legal compliance. Effective policy is clear fair flexible and law compliant. In exams treat these qualities as policy strength.

Step 3

Exam Tip

Effective policy clear fair flexible और law compliant होती है। परीक्षा में इन qualities को policy strength मानें।

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Question 33/50 Hard Business Studies Planning Policy Class 12 Level 104

एक bank policy कहती है कि loan decision में collateral income stability और purpose देखे जाएंगे। यह किस कारण strong policy है?

A bank policy says collateral income stability and purpose will be checked in loan decisions. Why is it a strong policy?

Explanation opens after your attempt

Correct Answer

A. यह multiple relevant criteria देती हैIt gives multiple relevant criteria

Step 1

Concept

Relevant criteria give clarity in loan decisions. In exams treat multi-criteria guidance as effective policy.

Step 2

Why this answer is correct

The correct answer is A. यह multiple relevant criteria देती है / It gives multiple relevant criteria. Relevant criteria give clarity in loan decisions. In exams treat multi-criteria guidance as effective policy.

Step 3

Exam Tip

Loan decision में relevant criteria clarity देते हैं। परीक्षा में multi-criteria guidance को effective policy मानें।

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Question 34/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि policy managers को discretion देती है लेकिन हर decision का reason record करने को कहती है तो क्या लाभ है?

If a policy gives discretion to managers but asks them to record reasons for every decision what is the benefit?

Explanation opens after your attempt

Correct Answer

A. Accountability और consistency बढ़ती हैAccountability and consistency increase

Step 1

Concept

Reason recording makes discretion accountable. In exams treat discretion with record as strong control.

Step 2

Why this answer is correct

The correct answer is A. Accountability और consistency बढ़ती है / Accountability and consistency increase. Reason recording makes discretion accountable. In exams treat discretion with record as strong control.

Step 3

Exam Tip

Reason recording discretion को accountable बनाता है। परीक्षा में discretion with record को strong control मानें।

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Question 35/50 Hard Business Studies Planning Policy Class 12 Level 104

किस विकल्प में policy और method का सही application है?

Which option shows correct application of policy and method?

Explanation opens after your attempt

Correct Answer

A. Policy data privacy guide करती है और method encryption technique बताता हैPolicy guides data privacy and method states encryption technique

Step 1

Concept

Policy gives principle and method gives technical way. In exams keep principle and technique separate.

Step 2

Why this answer is correct

The correct answer is A. Policy data privacy guide करती है और method encryption technique बताता है / Policy guides data privacy and method states encryption technique. Policy gives principle and method gives technical way. In exams keep principle and technique separate.

Step 3

Exam Tip

Policy principle देती है और method technical way देता है। परीक्षा में principle और technique अलग रखें।

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Question 36/50 Hard Business Studies Planning Policy Class 12 Level 104

कंपनी की supplier policy में लिखा है कि local suppliers को अवसर मिलेगा लेकिन conflict of interest disclose करना होगा। यह किस policy quality को दिखाता है?

A company's supplier policy says local suppliers will get opportunity but conflict of interest must be disclosed. Which policy quality is shown?

Explanation opens after your attempt

Correct Answer

A. Fairness और transparencyFairness and transparency

Step 1

Concept

Disclosure with opportunity increases transparency. In exams treat fairness and transparency as strong policy qualities.

Step 2

Why this answer is correct

The correct answer is A. Fairness और transparency / Fairness and transparency. Disclosure with opportunity increases transparency. In exams treat fairness and transparency as strong policy qualities.

Step 3

Exam Tip

Opportunity के साथ disclosure transparency बढ़ाता है। परीक्षा में fairness transparency को strong policy qualities मानें।

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Question 37/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि customer return policy इतनी strict है कि genuine defective products भी reject हो रहे हैं तो कौन सा risk है?

If customer return policy is so strict that genuine defective products are also rejected what risk exists?

Explanation opens after your attempt

Correct Answer

A. Customer trust और fairness कमजोर हो सकते हैंCustomer trust and fairness may weaken

Step 1

Concept

Too strict a policy can harm customer fairness. In exams check balance between control and service.

Step 2

Why this answer is correct

The correct answer is A. Customer trust और fairness कमजोर हो सकते हैं / Customer trust and fairness may weaken. Too strict a policy can harm customer fairness. In exams check balance between control and service.

Step 3

Exam Tip

बहुत कठोर policy customer fairness को नुकसान दे सकती है। परीक्षा में control और service balance देखें।

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Question 38/50 Hard Business Studies Planning Policy Class 12 Level 104

एक policy कहती है कि scholarship decision में merit need और special hardship देखे जाएंगे। यह किस risk को घटाती है?

A policy says merit need and special hardship will be checked in scholarship decision. Which risk does it reduce?

Explanation opens after your attempt

Correct Answer

A. मनमानी और unfair selectionArbitrary and unfair selection

Step 1

Concept

Clear criteria reduce arbitrary decisions. In exams connect criteria based policy with fairness.

Step 2

Why this answer is correct

The correct answer is A. मनमानी और unfair selection / Arbitrary and unfair selection. Clear criteria reduce arbitrary decisions. In exams connect criteria based policy with fairness.

Step 3

Exam Tip

Clear criteria arbitrary decisions घटाते हैं। परीक्षा में criteria based policy को fairness से जोड़ें।

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Question 39/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि policy में लिखा है कि emergency cases को priority मिलेगी और process में triage steps हैं तो दोनों का संबंध क्या है?

If policy says emergency cases will get priority and process has triage steps what is the relation between both?

Explanation opens after your attempt

Correct Answer

A. Policy priority principle देती है process implementation steps देता हैPolicy gives priority principle and process gives implementation steps

Step 1

Concept

Policy is principle and process is the order to implement it. In exams identify principle and steps separately.

Step 2

Why this answer is correct

The correct answer is A. Policy priority principle देती है process implementation steps देता है / Policy gives priority principle and process gives implementation steps. Policy is principle and process is the order to implement it. In exams identify principle and steps separately.

Step 3

Exam Tip

Policy principle है और process उसको लागू करने का क्रम है। परीक्षा में principle और steps अलग पहचानें।

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Question 40/50 Hard Business Studies Planning Policy Class 12 Level 104

एक company ने return policy में proof requirement रखा लेकिन elderly customers के genuine cases में manager discretion allowed है। यह क्या दिखाता है?

A company kept proof requirement in return policy but allowed manager discretion in genuine cases of elderly customers. What does this show?

Explanation opens after your attempt

Correct Answer

A. Control और flexibility का balanceBalance of control and flexibility

Step 1

Concept

Policy can give limited discretion with strict criteria. In exams treat balanced flexibility as good policy.

Step 2

Why this answer is correct

The correct answer is A. Control और flexibility का balance / Balance of control and flexibility. Policy can give limited discretion with strict criteria. In exams treat balanced flexibility as good policy.

Step 3

Exam Tip

Policy strict criteria के साथ limited discretion दे सकती है। परीक्षा में balanced flexibility को good policy मानें।

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Question 41/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि company की safety policy workers को बताई गई है पर supervisors ignore करते हैं तो कौन सा issue है?

If the company's safety policy is communicated to workers but supervisors ignore it what issue exists?

Explanation opens after your attempt

Correct Answer

A. Leadership compliance failure

Step 1

Concept

Supervisors must follow policy in implementation. In exams check top and middle level compliance.

Step 2

Why this answer is correct

The correct answer is A. Leadership compliance failure. Supervisors must follow policy in implementation. In exams check top and middle level compliance.

Step 3

Exam Tip

Policy implementation में supervisors का पालन जरूरी है। परीक्षा में top and middle level compliance देखें।

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Question 42/50 Hard Business Studies Planning Policy Class 12 Level 104

किस विकल्प में policy review का सबसे अच्छा trigger है?

Which option is the best trigger for policy review?

Explanation opens after your attempt

Correct Answer

A. Repeated complaints that similar cases are handled differentlySimilar cases के अलग handling की repeated complaints

Step 1

Concept

Inconsistent application requires policy review. In exams treat repeated unfair outcomes as a review signal.

Step 2

Why this answer is correct

The correct answer is A. Repeated complaints that similar cases are handled differently / Similar cases के अलग handling की repeated complaints. Inconsistent application requires policy review. In exams treat repeated unfair outcomes as a review signal.

Step 3

Exam Tip

Inconsistent application policy review मांगती है। परीक्षा में repeated unfair outcomes को review signal मानें।

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Question 43/50 Hard Business Studies Planning Policy Class 12 Level 104

किस विकल्प में policy का decision control role सबसे स्पष्ट है?

Which option most clearly shows the decision control role of policy?

Explanation opens after your attempt

Correct Answer

A. Managers must decide discounts within written customer value and margin guidelinesManagers को written customer value और margin guidelines के अंदर discount decide करना होगा

Step 1

Concept

Policy keeps decision freedom within guided limits. In exams understand policy as a decision control tool.

Step 2

Why this answer is correct

The correct answer is A. Managers must decide discounts within written customer value and margin guidelines / Managers को written customer value और margin guidelines के अंदर discount decide करना होगा. Policy keeps decision freedom within guided limits. In exams understand policy as a decision control tool.

Step 3

Exam Tip

Policy decision freedom को guided limits में रखती है। परीक्षा में policy को decision control tool समझें।

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Question 44/50 Hard Business Studies Planning Policy Class 12 Level 104

नीति की पूरी भूमिका hard level पर किस विकल्प में सबसे सही है?

What is the most correct complete role of policy at hard level?

Explanation opens after your attempt

Correct Answer

A. Recurring decisions को guide करना consistency fairness और limited discretion देनाGuiding recurring decisions giving consistency fairness and limited discretion

Step 1

Concept

Policy is a flexible standing guide that improves decision quality. In exams treat policy as both guidance and control.

Step 2

Why this answer is correct

The correct answer is A. Recurring decisions को guide करना consistency fairness और limited discretion देना / Guiding recurring decisions giving consistency fairness and limited discretion. Policy is a flexible standing guide that improves decision quality. In exams treat policy as both guidance and control.

Step 3

Exam Tip

Policy flexible standing guide है जो decision quality सुधारती है। परीक्षा में policy को guidance और control दोनों मानें।

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Question 45/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि उधार नीति में पुराने ग्राहक को प्राथमिकता दी गई है लेकिन नए ग्राहक के मजबूत भुगतान प्रमाण को नजरअंदाज किया गया तो कौन सी कमजोरी दिखती है?

If a credit policy gives priority to old customers but ignores strong payment proof of a new customer what weakness is shown?

Explanation opens after your attempt

Correct Answer

A. नीति में प्रासंगिक प्रमाणों का संतुलन कमजोर हैBalance of relevant evidence is weak in policy

Step 1

Concept

Policy should consider payment capacity along with old relationship. In exams treat balanced criteria as strong policy.

Step 2

Why this answer is correct

The correct answer is A. नीति में प्रासंगिक प्रमाणों का संतुलन कमजोर है / Balance of relevant evidence is weak in policy. Policy should consider payment capacity along with old relationship. In exams treat balanced criteria as strong policy.

Step 3

Exam Tip

नीति में पुराने संबंध के साथ भुगतान क्षमता भी देखनी चाहिए। परीक्षा में balanced criteria को strong policy मानें।

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Question 46/50 Hard Business Studies Planning Policy Class 12 Level 104

एक कंपनी की छूट नीति में लिखा है कि अच्छे ग्राहक को छूट मिल सकती है पर अच्छा ग्राहक किसे मानेंगे यह स्पष्ट नहीं है। मुख्य समस्या क्या है?

A company's discount policy says a good customer may get discount but does not clarify who is a good customer. What is the main problem?

Explanation opens after your attempt

Correct Answer

B. शब्दों की अस्पष्टता से निर्णय असंगत हो सकते हैंVague words may make decisions inconsistent

Step 1

Concept

Vague words leave too much discretion to managers. In exams treat vague policy terms as weak guidance.

Step 2

Why this answer is correct

The correct answer is B. शब्दों की अस्पष्टता से निर्णय असंगत हो सकते हैं / Vague words may make decisions inconsistent. Vague words leave too much discretion to managers. In exams treat vague policy terms as weak guidance.

Step 3

Exam Tip

अस्पष्ट शब्द manager के विवेक को बहुत खुला छोड़ देते हैं। परीक्षा में vague policy terms को weak guidance मानें।

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Question 47/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि शिकायत नीति में निष्पक्ष सुनवाई लिखी है लेकिन शिकायत दर्ज करने का रास्ता बहुत कठिन है तो policy की कौन सी कमी सामने आती है?

If a complaint policy states fair hearing but the path to register complaint is very difficult which weakness appears?

Explanation opens after your attempt

Correct Answer

C. नीति तक पहुंच और लागू करने की सुविधा कमजोर हैAccess and ease of implementation of policy are weak

Step 1

Concept

A policy is useful only when people can use it. In exams connect policy accessibility with effectiveness.

Step 2

Why this answer is correct

The correct answer is C. नीति तक पहुंच और लागू करने की सुविधा कमजोर है / Access and ease of implementation of policy are weak. A policy is useful only when people can use it. In exams connect policy accessibility with effectiveness.

Step 3

Exam Tip

नीति तभी उपयोगी है जब लोग उसका उपयोग कर सकें। परीक्षा में policy accessibility को effectiveness से जोड़ें।

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Question 48/50 Hard Business Studies Planning Policy Class 12 Level 104

एक भुगतान नीति कहती है कि छोटे विक्रेताओं को समय पर भुगतान होगा लेकिन finance team cash shortage के कारण delay कर रही है। कौन सा प्रश्न सबसे उपयुक्त है?

A payment policy says small vendors will be paid on time but the finance team delays due to cash shortage. Which question is most suitable?

Explanation opens after your attempt

Correct Answer

B. क्या policy को resource planning support कर रही हैIs resource planning supporting the policy

Step 1

Concept

Resources should support the policy promise. In exams connect policy feasibility with implementation.

Step 2

Why this answer is correct

The correct answer is B. क्या policy को resource planning support कर रही है / Is resource planning supporting the policy. Resources should support the policy promise. In exams connect policy feasibility with implementation.

Step 3

Exam Tip

Policy promise को resources support करने चाहिए। परीक्षा में policy feasibility को implementation से जोड़ें।

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Question 49/50 Hard Business Studies Planning Policy Class 12 Level 104

किस विकल्प में policy conflict का सही उदाहरण है?

Which option is the correct example of policy conflict?

Explanation opens after your attempt

Correct Answer

A. सुरक्षा नीति कहती है quality check जरूरी है और speed policy कहती है check छोड़कर तुरंत dispatch करोSafety policy says quality check is necessary and speed policy says skip check and dispatch immediately

Step 1

Concept

Conflict occurs when two policies give opposite directions. In exams always check policy alignment.

Step 2

Why this answer is correct

The correct answer is A. सुरक्षा नीति कहती है quality check जरूरी है और speed policy कहती है check छोड़कर तुरंत dispatch करो / Safety policy says quality check is necessary and speed policy says skip check and dispatch immediately. Conflict occurs when two policies give opposite directions. In exams always check policy alignment.

Step 3

Exam Tip

दो policies विपरीत directions दें तो conflict होता है। परीक्षा में policy alignment को जरूर जांचें।

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Question 50/50 Hard Business Studies Planning Policy Class 12 Level 104

यदि policy में data privacy को महत्व दिया गया है लेकिन third party को data देने की approval responsibility तय नहीं है तो मुख्य कमजोरी क्या है?

If data privacy is valued in a policy but approval responsibility for sharing data with third party is not fixed what is the main weakness?

Explanation opens after your attempt

Correct Answer

C. जिम्मेदारी और approval control अस्पष्ट हैंResponsibility and approval control are unclear

Step 1

Concept

A privacy policy should clearly state who will decide. In exams connect responsibility clarity with effective policy.

Step 2

Why this answer is correct

The correct answer is C. जिम्मेदारी और approval control अस्पष्ट हैं / Responsibility and approval control are unclear. A privacy policy should clearly state who will decide. In exams connect responsibility clarity with effective policy.

Step 3

Exam Tip

Privacy policy में कौन निर्णय लेगा यह स्पष्ट होना चाहिए। परीक्षा में responsibility clarity को effective policy से जोड़ें।

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Class 12 Business Studies Hard Quiz

एक कंपनी की credit policy कहती है कि उधार देते समय ग्राहक की repayment history और current cash flow दोनों देखे जाएंगे। यह policy क्यों है?

Concept

Why this answer is correct

Exam Tip

यदि refund policy में customer satisfaction लिखा है लेकिन product condition और proof criteria नहीं हैं तो मुख्य कमजोरी क्या है?

Concept

Why this answer is correct

Exam Tip

कंपनी ने कहा कि hiring में merit देखा जाएगा लेकिन local reference को भी उचित महत्व मिलेगा। यह किस प्रकार की policy है?

Concept

Why this answer is correct

Exam Tip

एक statement कहता है कि बिना original bill refund नहीं मिलेगा। यह policy की जगह rule क्यों है?

Concept

Why this answer is correct

Exam Tip

यदि purchase policy quality को महत्व देती है लेकिन procurement team सिर्फ lowest price चुनती है तो कौन सी समस्या है?

Concept

Why this answer is correct

Exam Tip

एक company की privacy policy है लेकिन app बिना consent data share करता है। यह किस issue को दिखाता है?

Concept

Why this answer is correct

Exam Tip

यदि policy में managers को discretion दिया गया है लेकिन upper limit नहीं है तो सबसे बड़ा risk क्या है?

Concept

Why this answer is correct

Exam Tip

एक grievance policy कहती है कि शिकायतकर्ता की पहचान सुरक्षित रहेगी। इसका मुख्य policy purpose क्या है?

Concept

Why this answer is correct

Exam Tip

यदि policy केवल high value customers को service priority देती है और basic customers को ignore करती है तो कौन सा concern है?

Concept

Why this answer is correct

Exam Tip

एक statement कहता है कि data encryption के लिए specific algorithm use करो। यह policy नहीं method क्यों है?

Concept

Why this answer is correct

Exam Tip

यदि branch managers policy नहीं जानते तो समान मामलों में अलग अलग decisions होंगे। इससे कौन सा policy benefit कमजोर होता है?

Concept

Why this answer is correct

Exam Tip

किस विकल्प में policy और strategy सही तरह अलग हैं?

Concept

Why this answer is correct

Exam Tip

एक advertising policy कहती है कि claims verified होंगे लेकिन influencer team exaggerated promises करती है। क्या issue है?

Concept

Why this answer is correct

Exam Tip

किस विकल्प में policy के नाम पर objective दिया गया है?

Concept

Why this answer is correct

Exam Tip

यदि policy में कहा गया है कि supplier delay पर penalty लग सकती है और कारण भी देखा जाएगा तो यह rule से अलग policy क्यों है?

Concept

Why this answer is correct

Exam Tip

कंपनी ने product safety policy में कहा कि short-term profit से पहले customer safety देखी जाएगी। यह किस strength को दिखाता है?

Concept

Why this answer is correct

Exam Tip

यदि purchase policy में सिर्फ lowest price लिखा है तो कौन सा risk हो सकता है?

Concept

Why this answer is correct

Exam Tip

किस विकल्प में policy hierarchy का सही उदाहरण है?

Concept

Why this answer is correct

Exam Tip

कंपनी ने कहा कि employees की promotion में performance conduct और learning attitude देखे जाएंगे। यह किस कारण policy है?

Concept

Why this answer is correct

Exam Tip

यदि customer service policy में polite tone लिखा है लेकिन response priority नहीं लिखी तो क्या कमी हो सकती है?

Concept

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