यदि branch staff complaints सिर्फ influential customers की सुनते हैं जबकि policy fair hearing कहती है तो क्या समस्या है?
If branch staff hear complaints only from influential customers while policy says fair hearing what is the problem?
Explanation opens after your attempt
A. Selective policy violation
Concept
Fair hearing policy should apply to all relevant cases. In exams treat selective application as violation.
Why this answer is correct
The correct answer is A. Selective policy violation. Fair hearing policy should apply to all relevant cases. In exams treat selective application as violation.
Exam Tip
Fair hearing policy सभी relevant cases पर लागू होनी चाहिए। परीक्षा में selective application को violation मानें।
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