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Customer Complaints

Class 12 Business Studies के इस tag से जुड़े questions। हर question के साथ chapter, topic, level और difficulty दी गई है।

Business StudiesIf a programme achieves cost saving but customer complaints increase, what will a balanced view show?Class 12PlanningProgrammeExpert Business StudiesIf a company decides to first write problem category and then record resolution time on customer complaint what is this?Class 12PlanningMethodMedium Business StudiesA customer complaint policy specifies a response time but says nothing about respectful or fair treatment. What weakness could this create?Class 12PlanningPolicyHard Business StudiesIf the target is achieved but customer complaints increase, which conclusion is proper in follow-up?Class 12PlanningPlanning processExpert Business StudiesIf a company sets a goal to reduce complaints, what can be an alternative course of action?Class 12PlanningPlanning processMedium Business StudiesIf the service team was kept small in the plan assuming low complaints and complaints rose after a product update which limitation is shown?Class 12PlanningLimitations of planningHard Business StudiesIf a plan assumes fewer customer complaints and keeps a small service team but complaints rise, what problem will occur?Class 12PlanningLimitations of planningHard Business StudiesIf a company remains busy preparing planning documents and does not act quickly on customer complaints, which limitation is shown?Class 12PlanningLimitations of planningExpert Business StudiesA manager studied customer complaints and selected new service options. Which two benefits of planning are shown?Class 12PlanningImportance of planningHard Business StudiesIf digital payments increase after demonetisation but customer complaints also rise what is the most appropriate managerial conclusion?Class 12Business EnvironmentDemonetisationExpert Business StudiesAfter demonetisation, if customer complaints increased, which step should the business take first?Class 12Business EnvironmentDemonetisationHard Business StudiesA company analyses patterns in customer complaints and changes its service process. Which significance of management principles does this show?Class 12Principles of ManagementSignificance of management principlesExpert Business StudiesIf an organisation improves service standards from customer complaints and gives new training to employees based on management principles which significances are shown together?Class 12Principles of ManagementSignificance of management principlesHard Business StudiesIf customer complaint resolution becomes systematic through principles which significance is visible?Class 12Principles of ManagementSignificance of management principlesMedium Business StudiesIf principles help a manager understand the real causes of customer complaints which significance is it?Class 12Principles of ManagementSignificance of management principlesEasy Business StudiesIf a manager resolves customer complaints systematically on the basis of principles which significance is shown?Class 12Principles of ManagementSignificance of management principlesMedium Business StudiesA professional manager creates a complaint-resolution system instead of hiding customer complaints. Which professional quality is shown?Class 12Nature and Significance of ManagementManagement as a ProfessionMedium Business StudiesA manager treated customer complaints not just as numbers but understood reasons from service staff. What does this show?Class 12Nature and Significance of ManagementManagement as an ArtExpert Business StudiesA company analyses customer complaints and improves service. This is a practical example of which importance?Class 12Nature and Significance of ManagementImportance of managementMedium Business StudiesAn organisation says reducing customer complaints is only the marketing department work. Why is this view incomplete from objective viewpoint?Class 12Nature and Significance of ManagementObjectives of managementExpert