Programme

Correct answer: A. Incomplete resource and human readiness planning

A branch programme needs planning of people and training along with location. In exams, treat programme as a multi-resource action plan.

Correct answer: B. Accountability

Without a fixed team, implementation will be weak. In exams, responsibility assignment is essential in a programme.

Correct answer: B. Wrong activity sequence

Correct sequence of activities is necessary in a programme. In exams, arrange dependent activities in proper order.

Correct answer: A. Risk of inability to meet customer demand

A sales programme needs supply arrangement along with demand creation. In exams, check all linked tasks in a programme.

Correct answer: A. Policy gives direction and programme converts it into activities

A programme can convert policy into practical actions. In exams, remember the difference between direction and action.

Correct answer: A. An essential precondition is missing in the programme

A safety programme needs preparation such as equipment checking. In exams, check both preparation and drill.

Correct answer: A. Tasks may be repeated or missed

Without coordination, departmental tasks may conflict. In exams, write coordination as essential in a multi-department programme.

Correct answer: B. When the programme is long and has many dependent activities

Phases make control and monitoring easier in large programmes. In exams, connect long duration and dependency with phased programmes.

Correct answer: B. Completion and success may be different

Programme success is judged by achievement of objective. In exams, keep completion and effectiveness separate.

Correct answer: A. Compliance risk

Legal permissions may be necessary in foreign expansion. In exams, include legal compliance in programme planning.

Correct answer: A. The programme may become impractical

Ignoring resource constraints makes implementation difficult. In exams, check resources in programme feasibility.

Correct answer: A. Programme links many plans and activities while procedure states sequence of steps

Programme is broader and procedure gives the order of a task. In exams, choose by looking at scope.

Correct answer: A. Contingency planning

Contingency planning protects against unexpected disruptions. In exams, treat contingency as necessary in large programmes.

Correct answer: A. The programme may be disconnected from real needs

Needs assessment makes a programme relevant. In exams, connect welfare programmes with stakeholder needs.

Correct answer: A. Measuring progress will be difficult

A budget tells how much money is approved, but it does not by itself show when each stage of a programme should be completed or whether work is progressing as expected. Milestones are planned checkpoints or significant stages. They allow managers to compare actual progress with the intended schedule, identify delays, and take corrective action. Without them, a programme may spend money while its progress remains difficult to judge.

Option A is correct because measuring progress requires clear points or stages against which performance can be checked. Approved expenditure does not automatically establish completion dates or achievement levels. The other choices do not logically follow: expenses can still occur, a policy does not end merely because milestones are missing, and responsibility is not automatically fixed. Therefore the control weakness is difficulty in measuring progress. The supplied answer A is accurate.

Correct answer: A. Changing only office colour to improve customer satisfaction

Changing office colour does not address main causes of customer satisfaction. In exams, test activities against the objective.

Correct answer: A. Dispute and cost escalation

Unclear scope can create disputes between agency and organisation. In exams, write scope clarity in outsourced programmes.

Correct answer: A. Lack of outcome evaluation

In a quality programme, outcome data checks improvement. In exams, look for measurable result in programme evaluation.

Correct answer: A. When branch setup, hiring and promotion activities are fixed for expansion strategy

A programme converts strategy into concrete activities. In exams, remember the role of programme in strategy implementation.

Correct answer: A. Implementation of learning

The direct answer is A: implementation of learning is missing. Feedback is information about what worked, what failed, and what participants or managers observed during a programme. Its purpose is not merely to collect opinions; it should be analysed and converted into corrective action, such as changing timing, training, resources, or procedures. Option A is correct because learning has no practical value unless the organisation applies it to improve future or ongoing work. Option B is wrong because a budget figure records money and does not itself ensure that feedback is acted upon. Option C is wrong because a rule may guide behaviour, but the specific deficiency described is the failure to use feedback for improvement. Option D is wrong because a sales list is unrelated to converting programme feedback into correction. The logical chain is: collect feedback, understand the gap, decide a correction, implement it, and review the result. If the last practical step is absent, feedback remains unused information. Exam cue: feedback must lead to action, otherwise it is only data.

Correct answer: A. Comparison of time, cost, quality and objective achievement

Success is measured not only by cost but also by outcome and quality. In exams, write balanced evaluation.

Correct answer: A. Activity dependency

Many tasks in a programme may depend on each other. In exams, connect dependency with scheduling and coordination.

Correct answer: A. Customer adoption may remain low

User education increases adoption of a new system. In exams, check communication and training in implementation programmes.

Correct answer: A. Evaluation will be unclear

Without success criteria, measuring results is difficult. In exams, include evaluation criteria in programme design.

Correct answer: A. When a new system changes the process of customers, employees and suppliers

When many stakeholders are affected, communication reduces resistance. In exams, connect stakeholder impact with communication.