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This Class 12 Business Studies topic explains how organisations turn goals into practical courses of action through a systematic planning process. Students learn to set clear objectives, develop planning premises, identify alternative courses of action, evaluate those alternatives, select the most suitable plan, implement it, and follow up to assess results. The topic also shows how planning supports coordination, reduces uncertainty, improves decision-making, and guides the effective use of organisational resources.
Hard · Level 4 · 25 questions
TOPIC PRACTICE
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Setting objectives
Developing premises
Evaluating alternatives
Implementing the plan
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Implementing the plan
Selecting an alternative
Developing premises
Follow up action
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The company says demand may rise so it is an objective
The company says sales must rise by 10 percent so it is an objective
The company says price may rise so it is a premise
The company says customer income may fall so it is a premise
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Because routes are chosen according to future conditions
Because follow up should happen first
Because objectives are not needed
Because implementation is always the second step
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Evaluating alternatives
Setting objectives
Follow up action
Selecting an alternative
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Causes of deviations are recorded and the next demand forecast is improved
Work is stopped as soon as target is written
Orders are given without choosing alternatives
Premises are never changed
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Planning process is not rigid and can be reviewed again
Review can never happen after selection
Premises have no relation with alternatives
Implementation happens before objective
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Future assumption
Clear communication and time schedule
Number of alternatives
Removing objective
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Because clear criteria will not be available
Because alternatives will not be needed
Because premises will always be correct
Because implementation will happen automatically
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Identification of alternatives
Resource arrangement
Follow up review
Objective writing
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Because follow up also includes correction
Because follow up is the first step
Because objectives are not seen in follow up
Because alternatives are made first in follow up
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Practical alternatives are searched according to future assumptions
Alternatives are first implemented and then premises are made
Premises are made only after follow up
Alternatives have no relation with future assumptions
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Setting objectives
Evaluating alternatives
Implementing the plan
Follow up action
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Better and more suitable ways may be missed
Follow up will complete automatically
Implementation will not be needed
Premises will become useless
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Implement the plan without review
Review evaluation and selection based on the new premise
Always erase the objective
Always stop follow up
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Setting a target, making assumptions, searching options, comparing, selecting, implementing and correcting results
Starting work first and thinking of the target at the end
Treating planning as complete by only making a budget
Implementing a selected plan without comparing alternatives
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Because the first step itself is weak
Because follow up is not needed
Because selection will always be wrong
Because implementation is always easy
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Developing premises and identifying alternatives
Follow up and reporting
Selection and final audit
Implementation and discipline
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Evaluation not linked with objective
Overly good premise
Correct implementation
Complete follow up
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Employees will remain unclear about method of work
Objectives will change automatically
Developing premises will become impossible
Follow up will be completed first
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Assumptions of the next plan are improved using reasons of failure
Orders are issued
Initial objective is written
Alternatives are searched for the first time
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Will the option affect long term reputation
Where is the employee home
What is the office colour
What is the company founding date
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Setting objectives
Implementing the plan
Evaluating alternatives
Developing premises
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Evaluating alternatives
Implementing the plan
Follow up action
Resetting objectives
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It is a sequential process but earlier assumptions and objectives may also improve after feedback
It is only a one time order process
Follow up has no role in it
Alternatives are not needed in it
Question 1HardLevel 4
If whether app is better than marketplace is checked on the basis of traffic cost and control which step is it?यदि app marketplace से बेहतर है या नहीं यह traffic cost और control के आधार पर जांचा जाए तो कौन सा चरण है?
Correct answer:सही उत्तर:C
Comparison on traffic cost and control is evaluation. In exams treat basis based comparison as evaluation.Traffic cost और control के आधार पर तुलना evaluation है। परीक्षा में basis based comparison को evaluation मानें।
If combined use of app and marketplace is finally chosen what does this show?यदि app और marketplace दोनों का संयुक्त उपयोग अंतिम रूप से चुना गया तो यह क्या दिखाता है?
Correct answer:सही उत्तर:B
In selection one option or a combination of options may be chosen. In exams treat combined final choice as selection.Selection में एक विकल्प या विकल्पों का संयोजन चुना जा सकता है। परीक्षा में combined final choice को selection मानें।
In which situation are premise and objective incorrectly mixed?किस स्थिति में premise और objective को गलत तरीके से मिलाया गया है?
Correct answer:सही उत्तर:A
Demand may rise is a future assumption not an objective. In exams treat may and possibility as premise clues.Demand may rise भविष्य धारणा है objective नहीं। परीक्षा में may और possibility को premise संकेत मानें।
Why are premises developed after setting objectives in the planning process?नियोजन प्रक्रिया में objective तय होने के बाद premises क्यों बनाए जाते हैं?
Correct answer:सही उत्तर:A
Premises give a base of future conditions. In exams remember assumptions are made after objectives.Premises भविष्य की स्थितियों का आधार देते हैं। परीक्षा में objectives के बाद assumptions बनना याद रखें।
If the organisation made alternatives according to the target but did not check resource availability which step will be deficient?यदि संगठन ने लक्ष्य के अनुरूप alternatives तो बनाए लेकिन resources उपलब्धता नहीं देखी तो किस चरण में कमी रहेगी?
Correct answer:सही उत्तर:A
Resource availability is part of feasibility and is checked in evaluation. In exams treat feasibility check as evaluation.Resources availability feasibility का हिस्सा है और evaluation में देखी जाती है। परीक्षा में feasibility check को evaluation मानें।
In which situation does follow up action strengthen the next planning cycle?किस स्थिति में follow up action अगले planning cycle को मजबूत बनाता है?
Correct answer:सही उत्तर:A
Information from follow up improves premises of the next plan. In exams connect feedback loop with follow up.Follow up से मिली जानकारी अगली योजना के premises सुधारती है। परीक्षा में feedback loop को follow up से जोड़ें।
A manager selected the final option but checked its feasibility again because the premise had changed. What understanding does this show?एक प्रबंधक ने final option चुन लिया लेकिन उसकी feasibility दुबारा check की क्योंकि premise बदल गया था। यह किस समझ को दिखाता है?
Correct answer:सही उत्तर:A
When a premise changes evaluation and selection may be reviewed. In exams treat changing premise as a review trigger.Premise बदलने पर evaluation और selection दोबारा देखे जा सकते हैं। परीक्षा में changing premise को review trigger मानें।
If work has started but departments have not received a coordination schedule what is missing in implementation?यदि कार्य शुरू हो गया है पर departments को coordination schedule नहीं मिला तो implementation में कौन सी कमी है?
Correct answer:सही उत्तर:B
Implementation needs clear timing and coordination among departments. In exams treat missing schedule as an implementation gap.Implementation में विभागों को स्पष्ट समय और समन्वय चाहिए। परीक्षा में schedule missing को implementation gap मानें।
If the objective is too broad such as improve business why will evaluation be difficult?यदि objective बहुत व्यापक है जैसे व्यवसाय सुधारना तो evaluation क्यों कठिन होगा?
Correct answer:सही उत्तर:A
A vague objective makes comparison of alternatives difficult. In exams connect vague objective with evaluation difficulty.अस्पष्ट objective से विकल्पों की तुलना कठिन होती है। परीक्षा में vague objective को evaluation difficulty से जोड़ें।
A company did not make raw material contracts for the selected plan and production stopped. Which implementation support was missing?एक कंपनी ने selected plan के लिए raw material contract नहीं किया और उत्पादन रुक गया। कौन सा implementation support गायब था?
Correct answer:सही उत्तर:B
Resource arrangement is an essential part of implementation. In exams treat no contract leading to stopped work as an implementation gap.Resource arrangement implementation का जरूरी भाग है। परीक्षा में no contract leading to stopped work को implementation gap मानें।
If only the weakness is recorded in follow up but no corrective step is taken why is follow up incomplete?यदि follow up में केवल कमी लिखी गई पर सुधारात्मक कदम नहीं लिए गए तो follow up क्यों अधूरा है?
Correct answer:सही उत्तर:A
Follow up is not only reporting but also corrective action. In exams treat review plus action as complete follow up.Follow up केवल रिपोर्ट नहीं बल्कि सुधारात्मक कार्रवाई भी है। परीक्षा में review plus action को पूरा follow up मानें।
Which option shows the correct relation between planning premises and identifying alternatives?किस विकल्प में योजनागत आधार और विकल्प पहचान के बीच सही संबंध है?
Correct answer:सही उत्तर:A
Premises tell under which conditions options will work. In exams remember assumptions guide alternatives.Premises बताते हैं कि किन परिस्थितियों में विकल्प काम करेंगे। परीक्षा में assumptions guide alternatives याद रखें।
If a manager says the option will be chosen only if it has low cost is quick to implement and fulfils the objective which step is he thinking in?यदि manager ने कहा कि विकल्प वही चुना जाएगा जो कम लागत के साथ जल्दी लागू हो और objective भी पूरा करे तो वह किस चरण में सोच रहा है?
Correct answer:सही उत्तर:B
Cost speed and objective fit are evaluation criteria. In exams treat criteria based thinking as evaluation.Cost speed और objective fit evaluation criteria हैं। परीक्षा में criteria based thinking को evaluation मानें।
Objectives and premises are correct in a plan but no alternative course is made. What is the biggest loss?एक योजना में objectives और premises सही हैं पर कोई alternative course नहीं बनाया गया। इसका सबसे बड़ा नुकसान क्या है?
Correct answer:सही उत्तर:A
Without alternatives selection becomes limited and weak. In exams treat no alternatives as poor planning.Alternatives न होने पर चयन सीमित और कमजोर हो जाता है। परीक्षा में no alternatives को poor planning मानें।
If after selection a new external premise changes such as tax policy change what is better to do in the planning process?यदि योजना प्रक्रिया में चयन के बाद नया external premise बदल जाए जैसे कर नीति बदलना तो क्या करना बेहतर है?
Correct answer:सही उत्तर:B
When an external premise changes the old selection may weaken. In exams connect changed tax policy with premise review.External premise बदलने पर पुराना चयन कमजोर हो सकता है। परीक्षा में changed tax policy को premise review से जोड़ें।
Which situation briefly shows correct use of all planning process steps?किस स्थिति में नियोजन प्रक्रिया के सभी चरणों का संक्षिप्त और सही उपयोग दिखाई देता है?
Correct answer:सही उत्तर:A
The governing concept is the sequence and continuity of the planning process. A sound process begins with setting objectives, because the desired result gives direction. The manager then develops premises or assumptions about the future, identifies possible alternatives, evaluates them against the objective, selects the most suitable course, implements it and follows up to correct deviations. Option A contains this complete flow in the proper broad order. Option B reverses the logic by beginning without a target; option C mistakes one financial plan for the entire process; and option D omits identification and evaluation of alternatives. Follow-up is important because planning is not finished merely when implementation begins.यह प्रश्न नियोजन प्रक्रिया के क्रम और निरंतरता की जाँच करता है। अच्छी प्रक्रिया में पहले उद्देश्य तय किए जाते हैं, क्योंकि वांछित परिणाम ही दिशा प्रदान करता है। इसके बाद भविष्य के बारे में आधारभूत धारणाएँ बनाई जाती हैं, संभावित विकल्प पहचाने जाते हैं, उद्देश्य के आधार पर उनका मूल्यांकन किया जाता है, उपयुक्त विकल्प चुना जाता है, उसे लागू किया जाता है और विचलन मिलने पर अनुवर्ती कार्रवाई द्वारा सुधार किया जाता है। विकल्प A में इन सभी चरणों का सही व्यापक क्रम दिया गया है। विकल्प B लक्ष्य से पहले काम शुरू करता है; विकल्प C केवल बजट को पूरी योजना मानता है; और विकल्प D विकल्पों की पहचान तथा मूल्यांकन छोड़ देता है।
If the target is far from reality why will the plan be weak even if premises and alternatives are good?यदि लक्ष्य वास्तविकता से बहुत दूर है तो premises और alternatives अच्छे होने पर भी योजना क्यों कमजोर होगी?
Correct answer:सही उत्तर:A
An unrealistic objective can weaken the whole planning. In exams treat first step weakness as root problem.Unrealistic objective पूरी planning को कमजोर कर सकता है। परीक्षा में first step weakness को root problem मानें।
A manager said demand may fall so we should consider outsourcing along with overtime. Which two steps is he linking?एक manager ने कहा कि demand घट सकती है इसलिए overtime नहीं बल्कि outsourcing पर भी विचार करें। वह किन दो चरणों को जोड़ रहा है?
Correct answer:सही उत्तर:A
Fall in demand is a premise and outsourcing overtime are alternatives. In exams treat assumption leading to options as these two steps.Demand घटने की धारणा premise है और outsourcing overtime alternatives हैं। परीक्षा में assumption leading to options को ये दो steps मानें।
If customer satisfaction was not included in comparison of alternatives while the objective was customer loyalty what evaluation defect exists?यदि विकल्पों की तुलना में customer satisfaction को शामिल नहीं किया गया जबकि objective customer loyalty था तो कौन सा मूल्यांकन दोष है?
Correct answer:सही उत्तर:A
Customer satisfaction is an essential criterion for customer loyalty objective. In exams remember evaluation should match objective.Customer loyalty objective के लिए satisfaction जरूरी criterion है। परीक्षा में evaluation should match objective याद रखें।
If the selected alternative is final but small rules and procedures are not made what difficulty will occur in implementation?यदि selected alternative final है पर उसके लिए छोटे नियम और procedures नहीं बने तो implementation में क्या कठिनाई होगी?
Correct answer:सही उत्तर:A
Rules and procedures make implementation clear. In exams treat missing procedures as implementation difficulty.Rules और procedures implementation को स्पष्ट बनाते हैं। परीक्षा में missing procedures को implementation difficulty मानें।
In which situation does follow up action become not only control but also input for future planning?किस स्थिति में follow up action केवल control नहीं बल्कि future planning input भी बनता है?
Correct answer:सही उत्तर:A
Follow up gives feedback for the next plan. In exams connect future planning input with follow up.Follow up अगली योजना के लिए feedback देता है। परीक्षा में future planning input को follow up से जोड़ें।
If a company kept profit maximisation as objective but chose an alternative ignoring social reputation which question was missed in evaluation?यदि कंपनी ने objective profit maximisation रखा पर social reputation को ignore करते हुए alternative चुना तो कौन सा प्रश्न evaluation में छूट गया?
Correct answer:सही उत्तर:A
In hard evaluation not only short term profit but reputation may also be considered. In exams treat broader impact as evaluation criterion.Hard evaluation में केवल short term profit नहीं बल्कि reputation भी देखा जा सकता है। परीक्षा में broader impact को evaluation criterion मानें।
If objectives and premises are written but no responsible person is appointed at which step will the plan fail to reach ground level?यदि objectives और premises लिखे हैं पर कोई जिम्मेदार व्यक्ति नियुक्त नहीं है तो योजना किस चरण में जमीन पर नहीं उतरेगी?
Correct answer:सही उत्तर:B
Without a responsible person implementation remains weak. In exams treat no responsibility assigned as implementation gap.Responsible person के बिना implementation कमजोर रहता है। परीक्षा में no responsibility assigned को implementation gap मानें।
A company set objectives then developed premises then searched alternatives. Now it is testing every alternative on feasibility and return. Which step is this?एक कंपनी ने objective तय किया फिर premises बनाए फिर alternatives खोजे। अब वह हर alternative को feasibility और return पर परख रही है। कौन सा चरण है?
Correct answer:सही उत्तर:A
Testing feasibility and return is evaluation. In exams write testing alternatives against criteria as evaluation.Feasibility और return परखना evaluation है। परीक्षा में testing alternatives against criteria को evaluation लिखें।
Which statement shows the deepest understanding of the planning process?कौन सा कथन नियोजन प्रक्रिया की सबसे गहरी समझ दिखाता है?
Correct answer:सही उत्तर:A
Planning process follows a sequence but feedback also improves it. In exams treat sequence plus feedback as mature understanding.Planning process क्रम में चलता है पर feedback से सुधार भी होता है। परीक्षा में sequence plus feedback को mature understanding मानें।
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