Why is customer satisfaction important?
Answer and explanation
Correct answer: Satisfied customers may buy again and give good feedback
When customers receive suitable quality, fair treatment, and useful service, they are more likely to trust the business, return for future purchases, and recommend it to others. Their feedback can also help improve operations. Therefore option A is correct. Satisfaction does not make products unnecessary or automatically close a business.
Frequently asked questions
What is the correct answer to this question?
Satisfied customers may buy again and give good feedback
Why is this the correct answer?
When customers receive suitable quality, fair treatment, and useful service, they are more likely to trust the business, return for future purchases, and recommend it to others. Their feedback can also help improve operations. Therefore option A is correct. Satisfaction does not make products unnecessary or automatically close a business.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Business Services. Topic: Meaning, nature and types of business services.
