What is the main purpose of customer service?
Answer and explanation
Correct answer: Customer help and satisfaction
Customer service supports customers before, during, and after a purchase. It may include answering questions, solving complaints, giving useful information, and ensuring that the promised service is delivered. These actions improve satisfaction and trust. Therefore option A is correct; the other choices contradict the purpose of service.
Frequently asked questions
What is the correct answer to this question?
Customer help and satisfaction
Why is this the correct answer?
Customer service supports customers before, during, and after a purchase. It may include answering questions, solving complaints, giving useful information, and ensuring that the promised service is delivered. These actions improve satisfaction and trust. Therefore option A is correct; the other choices contradict the purpose of service.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Business Services. Topic: Meaning, nature and types of business services.
