Which is a correct example of service attitude in business?
Answer and explanation
Correct answer: Listening carefully to customer problems
A service attitude means treating customers respectfully and making a sincere effort to understand and solve their needs. Listening carefully helps identify the actual problem before offering a response, so it supports satisfaction and trust. Rudeness, ignoring complaints, or supplying wrong goods harms the relationship and reflects poor service. Therefore, option A is correct.
Frequently asked questions
What is the correct answer to this question?
Listening carefully to customer problems
Why is this the correct answer?
A service attitude means treating customers respectfully and making a sincere effort to understand and solve their needs. Listening carefully helps identify the actual problem before offering a response, so it supports satisfaction and trust. Rudeness, ignoring complaints, or supplying wrong goods harms the relationship and reflects poor service. Therefore, option A is correct.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Business Services. Topic: Meaning, nature and types of business services.
